Four Points by Sheraton Boston Logan Airport Revere

This hotel is highly regarded for its convenient airport shuttle service and popular Park & Fly option, making it an ideal choice for airport travelers and those with early flights or layovers. Many guests appreciate the generally clean rooms and the friendly, helpful staff who strive to ensure a pleasant stay. While some areas of the hotel are undergoing renovations, guests often find the updated sections to be comfortable and modern. For families embarking on trips, the ability to park their car securely and utilize the shuttle service is a significant advantage. To enhance your experience, it is advisable to inquire about the status of amenities like the pool and to confirm if your room is in a newly renovated section.

Facilities & Amenities
The hotel offers a range of facilities, though some are currently impacted by ongoing renovations. Guests frequently mention the indoor pool, noting that while it is a welcome amenity, it is often reported as unheated or closed for maintenance, which can be disappointing for those hoping to swim. A fitness center is available, described as small but functional for a quick workout. In-room conveniences include a microwave and refrigerator, which are appreciated by many guests. While a coffee maker is provided in rooms, some guests have encountered issues with finding suitable outlets. The hotel lobby often provides complimentary ice water and cookies, adding a welcoming touch upon arrival.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed, largely depending on whether the room has been renovated. Many guests praise the rooms as clean, neat, and comfortable, highlighting the comfortable beds and plenty of towels. However, some older rooms are described as dated, with stained carpets, unpleasant odors, and springy beds. Issues such as noisy air conditioning units, cracked walls, and worn furniture have also been reported. Bathroom experiences vary, with some noting small bathrooms or barn doors that are difficult to operate, while others mention powerful showers. Hot water availability and shower pressure have been inconsistent for some guests, and blackout shades have occasionally been missing or ineffective.

Dining & Food Quality
The hotel's breakfast receives widespread positive feedback, with many guests describing it as wonderful, hearty, and delicious with a good variety of options. The breakfast typically includes fluffy eggs, turkey sausage, pork bacon, breakfast potatoes, waffles, fruit, cereals, and coffee. Some guests particularly enjoy the option for made-to-order omelets. However, the hotel's main restaurant and bar are frequently mentioned as closed for renovation, limiting on-site dining choices beyond breakfast. Guests often appreciate the convenience of an adjacent UNO restaurant, with some reviews noting a discount for hotel guests.

Location & Accessibility
The hotel's location is primarily valued for its proximity to Logan Airport, typically a 15 to 25-minute drive. A major highlight is the 24-hour airport shuttle service, which is free and generally convenient, though some guests have experienced significant wait times or communication issues when arranging pickups. The hotel's Park & Fly package is a popular feature, allowing guests to leave their vehicles securely while traveling. While the hotel is situated outside of downtown Boston, it offers access to the city via the shuttle to the airport or nearby train/metro stations. The surrounding area includes various shops, restaurants, and a supermarket, providing convenient options for guests. Parking is available, with some guests finding it free and plentiful, while others report challenges with availability or unexpected charges.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the quick check-in process and the staff's willingness to accommodate requests, contributing to a positive experience. Shuttle drivers are frequently commended for their courtesy and efficiency, often going above and beyond to assist guests with luggage and provide local recommendations. Housekeeping staff are also noted for their diligence in maintaining clean rooms. While the majority of interactions are positive, a few guests have reported isolated instances of unhelpful or argumentative staff members, particularly during late-night shifts or when dealing with specific issues like key card malfunctions.

Additional Information
Guests should be aware that the hotel is currently undergoing renovations, which may affect the availability of certain amenities or the condition of specific rooms. The popular Park & Fly service is a significant draw, allowing guests to leave their vehicles for extended periods while traveling. The hotel provides complimentary coffee and tea in the lobby, along with ice water and occasional cookies, which are appreciated touches. Some guests have noted that the hotel's cancellation policy can be strict, particularly for last-minute changes. While not a widespread issue, a few guests have reported challenges with pigeons around the parking area.