Four Points by Sheraton Calgary Airport

The hotel offers convenient underground parking and a range of wellness facilities, making it a practical choice for many travelers. While some guests find the hotel clean and a good value, many note that the property feels dated and is in need of significant renovation and maintenance. Room comfort receives mixed reviews, with some praising the beds while others find them worn or uncomfortable. Service quality is highly inconsistent, ranging from very friendly and helpful staff to instances of unresponsiveness and unprofessionalism, particularly concerning billing and lost items. The hotel's amenities, such as the pool and hot tub, are frequently mentioned but often reported as being closed, dirty, or in disrepair. This hotel is often chosen by transit travelers due to its proximity to the airport, road trippers appreciating the parking, and families looking for value, though they should manage expectations regarding amenities. Guests are strongly advised to confirm the operational status of all facilities before booking and to meticulously check their invoices for potential overcharges.

Facilities & Amenities
The hotel offers a gym that is generally well-equipped and functional, along with a pool, hot tub, sauna, and steam room for guest use. However, feedback on these wellness facilities is highly mixed; while some guests enjoy them, the pool and hot tub are frequently reported as being closed for maintenance, visibly dirty with hair and debris, or simply out of order, significantly impacting guest enjoyment. Guests sometimes have the option to use the pool at a neighboring hotel. The underground parking is a significant positive, praised for being heated, covered, and secure, though some find it challenging for larger vehicles or note that staff also use it, limiting space. Wi-Fi connectivity can be unreliable, and elevators are occasionally problematic, with one often being out of service, leading to long wait times. The lobby coffee/tea station is appreciated for complimentary beverages, but some find it poorly stocked. Other in-room amenities like mini fridges and microwaves are sometimes too small or not fully functional, and TVs may lack streaming options.

Cleanliness & Room Comfort
The cleanliness and comfort of rooms receive varied feedback. While some guests describe rooms as very clean, spotless, and modern, others report issues such as dirty bed sheets, hair under quilts, stained carpets, and unpleasant odors, including mustiness or a "funk." The overall room condition is often described as old, dated, and in need of renovation, with some rooms having dim lighting. Beds are a point of contention; many find them comfortable and conducive to a good night's sleep, but a significant number of guests report worn-out mattresses, uncomfortable firmness, or pilling sheets. Noise levels are a recurring concern, with guests frequently hearing sounds from hallways, neighboring rooms, or loud air conditioning units, impacting sleep quality. Bathrooms are noted for issues like low showerheads, lack of exhaust fans, and inconsistent water pressure, though some are described as new and clean. Basic in-room amenities like sufficient towels, facial tissues, and functional telephones are sometimes lacking.

Dining & Food Quality
The hotel's dining options, particularly the breakfast, receive predominantly negative feedback. Many guests find the breakfast to be subpar, lacking in variety, and often served cold or with items quickly running out. Specific complaints include tasteless eggs, hard sausages, and dry fruit, leading many to conclude it is not worth the extra cost. The on-site restaurant is described as having slow service, with some guests experiencing long waits or inattentive staff. The food quality in the restaurant is also inconsistent, with some finding it good and reasonably priced, while others report bland or even inedible dishes, such as chewy steak. The bar area is noted for expensive drinks and a limited beer selection. While complimentary coffee and tea are available in the lobby, their stock can be inconsistent. Overall, guests frequently opt to dine at nearby establishments due to dissatisfaction with the hotel's food and service.

Location & Accessibility
The hotel's location is generally considered convenient, especially for transit travelers due to its proximity to the airport, though some guests note it can still be a 15-25 minute drive. An airport shuttle service is provided and is often praised for its convenience and reliability, but some guests report long wait times, limited seating, or issues with driver conduct. The hotel is situated near major roadways, offering easy access to various parts of the city and nearby amenities like Tim Hortons, McDonald's, and a shopping area. While some appreciate the accessibility to attractions and transit, others describe the immediate surroundings as an industrial or underdeveloped area. Parking is a significant advantage, with complimentary underground parking being a highlight, offering heated and secure options, which is particularly valued in colder weather. However, some find the underground area tight for larger vehicles or note that outdoor parking is limited.

Staff & Service
Staff and service quality at the hotel are highly variable. Many guests praise the friendly staff, highlighting their helpfulness, professionalism, and accommodating nature, particularly during quick check-in processes. However, a significant number of reviews describe staff as rude, unaccommodating, or unprofessional, especially at the front desk, with instances of dismissive attitudes and a lack of urgency. Housekeeping service is inconsistent; while some rooms are well-maintained, others report rooms not being cleaned, insufficient towels, or slow response times for requests. Issues with lost & found are a major point of dissatisfaction, with guests reporting zero customer service and items not being returned despite multiple follow-ups. Furthermore, billing issues, including overcharges, unexpected fees, and difficulties resolving discrepancies, are frequently mentioned, requiring guests to spend considerable effort to rectify.

Additional Information
Guests should be aware of several important details not covered elsewhere. The hotel has faced issues with overbooking, leading to guests not receiving their reserved room types. A late check-out fee of $15 per hour has surprised some loyal guests. Concerns about property security have been raised, including exterior doors being propped open and incidents of vehicle break-ins in the parking lot, with guests reporting unhelpful staff responses. The pool, sauna, and steam room have been subject to Alberta Health Services closure due to failure to meet safety standards, indicating ongoing maintenance challenges. For frequent travelers, the hotel no longer offers a park and fly option. Basic in-room amenities like sufficient water bottles (only one provided for multiple guests), functional telephones, and bathroom fans are often lacking. Some guests also note the absence of fitted sheets on beds. Overall, the hotel's general condition is seen as needing significant updates, and management's responsiveness to guest complaints, particularly regarding billing and lost items, has been criticized as lackluster.