Four Points by Sheraton Destin-Fort Walton Beach

This hotel is a popular choice for its direct beach access and ocean views, offering a true resort atmosphere that appeals to many. Its signature feature is the immediate proximity to the beautiful coastline, making it an ideal destination for couples seeking a romantic getaway and families looking for a fun-filled beach vacation. Guests frequently highlight the presence of multiple pools and on-site dining options that enhance the stay. While many appreciate the spacious rooms and the overall value, some note that the property shows signs of age. To ensure a smooth experience, guests are advised to confirm their specific room type and view upon check-in and be aware of potential additional fees.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience, particularly its impressive multiple pools, including one with an outdoor bar right on the beach, which guests find very convenient and enjoyable. A hot tub is also available for relaxation. Direct beach access is a major draw, allowing guests to easily transition from their rooms to the sand. While the grounds are generally well-maintained, some guests noted that the elevators and other common areas appear dated or in need of upgrades. There are also mentions of laundry facilities, though some found them to be in poor working condition. The availability of Wi-Fi is noted, though some reviews indicate connectivity issues.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed. Many guests describe their rooms as clean and spacious, appreciating the comfortable beds and the convenience of a balcony or patio, especially those with ocean views. In-room amenities like a fridge and microwave are often mentioned positively. However, a significant number of reviews highlight concerns about the outdated appearance of rooms, with some reporting issues such as dirty carpets, mold, musty smells, and even pests. Specific complaints include low water pressure in showers, slow draining bathtubs, and general wear and tear like cracks around doors or dirty AC units. Noise levels from construction or hallways are occasionally noted, though many find the rooms generally quiet.

Dining & Food Quality
The hotel provides various dining options, with the breakfast buffet being a frequent topic of discussion. While many guests praise the breakfast variety and quality, describing it as excellent with good choices like waffles and fresh fruit, a common point of contention is its cost, as it is not complimentary and is considered expensive by some. The on-site restaurants and bars, such as the Upper Deck, receive positive remarks for their food quality and friendly service, with specific dishes like Buffalo wings and pizza being highlighted. However, some guests experienced limited menu options or found that certain items were unavailable. The outdoor bar is particularly popular for its atmosphere and convenient location.

Location & Accessibility
The hotel's location is consistently praised as a major highlight, offering direct beach access that guests find incredibly convenient. It is centrally located within easy walking distance to the boardwalk, various restaurants, and shops, making it ideal for exploring the area without needing a car. Proximity to the convention center is also a plus for some travelers. While the location itself is highly rated, parking is a recurring concern. Guests note that parking can be expensive, with a daily fee, and some experienced issues with the parking garage being closed or the overall parking situation being challenging due to ongoing road work in the vicinity.

Staff & Service
The staff generally receives mixed but often positive feedback, with many guests commending their friendliness, helpfulness, and attentiveness. Specific mentions of excellent service often highlight the bartenders and some front desk staff for their welcoming demeanor and efficiency. The check-in process is described as easy and quick by many, though some experienced delays or issues with room assignments. However, there are frequent complaints regarding housekeeping service, with guests reporting that rooms were not cleaned daily, towels were not replenished, or requests for amenities went unfulfilled. Responsiveness to issues, particularly from management or accounting departments, is a common area of dissatisfaction, with some guests struggling to resolve billing discrepancies or maintenance problems.

Additional Information
Guests should be aware of several additional fees that are applied, including a daily resort fee and a separate parking fee, which some guests found to be unexpected or not clearly communicated during booking. While a food and beverage credit is often offered, its application can be confusing, leading to frustration for some guests who felt they were still overcharged. The hotel maintains a pet-friendly policy, which is appreciated by many, though some pet owners reported misleading information regarding dog access to the beach. The property is noted by many as being outdated and in need of significant renovations and maintenance, with ongoing construction and visible signs of wear and tear, such as rusting exteriors and broken fixtures, impacting the overall guest experience.