Four Points by Sheraton French Quarter

This hotel offers a vibrant urban experience, with its signature feature being its direct location on Bourbon Street, placing guests at the heart of the French Quarter's lively atmosphere. It is an ideal choice for party-goers and nightlife enthusiasts seeking immediate access to entertainment, as well as sightseers and explorers who appreciate being within walking distance of major attractions. Guests consistently praise the hotel's cleanliness, comfortable accommodations, and the exceptionally friendly and helpful staff. While the location is undeniably energetic, the hotel provides measures to ensure a restful stay. For a quieter experience, consider requesting a room facing the courtyard, and for ultimate convenience, guests highly recommend utilizing the hotel's valet parking service.

Facilities & Amenities
Guests frequently commend the hotel's inviting pool and courtyard area, describing it as a beautiful and refreshing oasis away from the bustling street, though some note the water can be quite cool. The hotel provides free Wi-Fi for loyalty program members, ensuring connectivity. Rooms are equipped with a mini-fridge, safe, and iron, adding to guest convenience. While the elevators are sometimes described as small or slow, the overall functionality of the hotel is appreciated. A fitness room is available for guests to maintain their routines. The hotel also features a lobby bar, which serves as a pleasant spot for relaxation and people-watching. A notable amenity, especially for street-facing rooms, is the provision of earplugs to help mitigate external noise.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests noting the well-maintained rooms and common areas, often highlighting recent renovations. The beds are consistently praised for being comfortable and plush, ensuring a good night's sleep. However, some guests find the bathrooms to be quite small or tiny, and a few have reported issues with toilet flushing or shower pressure. Noise levels are a significant factor; rooms facing Bourbon Street are notably loud, especially at night, despite the provision of earplugs. Conversely, courtyard-facing rooms are described as much quieter. Housekeeping is typically provided every other day, which occasionally leads to guests requesting additional towels or coffee supplies.

Dining & Food Quality
Feedback on the hotel's dining options is mixed. The breakfast receives varied reviews, with some guests finding it awesome or good, while others describe it as minimal, with slow service, or inconsistent quality, such as burnt coffee or unappetizing food items. The hotel features a bar in the lobby area, which is a popular spot for drinks and light meals, and some guests specifically commend the bartenders. However, the hotel's restaurant is often noted as having a limited menu or being closed at certain times, and some guests express a desire for a more comprehensive dining experience or room service options.

Location & Accessibility
The hotel's central location is a major highlight, situated directly on Bourbon Street in the heart of the French Quarter. This allows guests to easily walk to numerous popular attractions, including Jackson Square, Cafe Du Monde, the Riverwalk, and Canal Street. Public transportation, such as streetcars, is also within convenient walking distance. For guests arriving by car, valet parking is available on-site, providing a secure and convenient option, though it is noted to be an additional cost. While the immediate area of Bourbon Street is described as lively, noisy, and crowded, the hotel's prime position makes it an ideal base for exploring the vibrant surroundings.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests frequently describing them as exceptionally friendly, helpful, professional, and attentive. The check-in and check-out processes are generally smooth and efficient. The valet service is highly praised for its speed and the courteousness of the attendants. The concierge team is also commended for their extensive knowledge of the area, providing excellent recommendations for dining and activities. Visible security personnel contribute significantly to guests feeling safe and secure within the hotel premises. While most interactions are positive, a few isolated comments mention less friendly encounters with some front desk or cleaning staff.

Additional Information
Guests should be aware that the hotel has undergone or is currently undergoing renovations, which have contributed to updated rooms and public areas. The hotel maintains a strict security policy, requiring guests to show their room keys for re-entry, which enhances safety. While the hotel provides earplugs in rooms to help manage the significant street noise, some guests have found that the balcony doors do not effectively block sound. A few guests have reported isolated instances of cockroaches, which the hotel has indicated is a regional issue. Limited water bottles are provided in rooms, and some rooms feature shared balconies.