Four Points by Sheraton Izmir

This hotel is frequently praised for its cleanliness and the friendly, helpful staff who strive to provide excellent service. A standout feature for many guests is the presence of a balcony in most rooms, often offering pleasant sea views, which enhances the overall experience. The hotel's location is particularly suitable for business travelers due to its proximity to commercial areas, and for leisure travelers and couples who appreciate a clean, comfortable stay with attentive service. However, guests should be aware of significant parking challenges and potential noise disturbances from the surrounding area. To ensure a more peaceful stay, it is advisable to request a room on a higher floor and be prepared for the parking situation by researching nearby options in advance.

Facilities & Amenities
The hotel offers a fitness center, though some guests found it to be small with limited equipment and lacking proper air conditioning. While a Starbucks is conveniently located within the hotel, providing easy access to coffee and snacks, the overall Wi-Fi service has been noted as unreliable, particularly for important business calls. Rooms are equipped with essential amenities such as safe boxes, an iron, kettle, and a small refrigerator, adding to guest convenience. The elevators are generally efficient, and guests appreciate the availability of ice machines and vending machines on various floors. However, the absence of a swimming pool or spa facilities is a notable point for some visitors.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its cleanliness, describing rooms as well-maintained and tidy. The beds are generally found to be comfortable, though some guests noted that large beds were formed by combining two single mattresses. Room size receives mixed feedback, with some finding them adequate and others considering them small. A significant recurring issue is noise levels, stemming from heavy street traffic, nearby construction, and adjacent nightclubs, which can impact sleep quality despite efforts at sound insulation. Additionally, some rooms have experienced issues with the air conditioning system, either not cooling effectively or being seasonally turned off, leading to uncomfortable temperatures. Unpleasant odors, including cigarette smoke, sewage, or cat food smells, have also been reported in some rooms.

Dining & Food Quality
Feedback on dining experiences, particularly breakfast, is varied. Many guests describe the breakfast as having limited variety and average quality, with some finding the selection of hot items and cheeses to be poor, especially considering the cost. Some reviews mention issues with the quality of eggs and the overall presentation. However, other guests found the breakfast to be sufficient and enjoyable. The restaurant itself is generally considered pleasant, and the food quality for other meals is often rated positively. Room service has been noted by some as being slow or having limited operating hours, which can be inconvenient for guests arriving late or needing service outside standard times.

Location & Accessibility
The hotel's central location is a key advantage for many, placing it within easy reach of business centers, various restaurants, and shops, making it convenient for both work and leisure. It is also relatively close to public transportation, including a metro station. However, the surrounding area is characterized by heavy traffic, and there is ongoing construction nearby, which contributes to noise and dust. A major and frequently highlighted concern is parking. The hotel lacks its own dedicated parking and valet service, directing guests to a nearby mall or business center parking, which is often full, expensive, and requires a considerable walk with luggage. Some guests have even reported their cars being towed due to unclear parking regulations.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the quick check-in and check-out processes, as well as the staff's willingness to assist with various requests. Housekeeping is particularly commended for its thoroughness and efficiency, ensuring rooms are kept clean and well-maintained. While the staff generally goes out of their way to provide excellent service, some guests have noted occasional language barriers. The absence of bellboy or valet service is a recurring point of frustration, as guests often have to manage their own luggage, especially given the challenging parking situation.

Additional Information
Guests should be aware that the hotel does not feature a spa or a swimming pool, which may be a consideration for those seeking such amenities. The air conditioning system has been a source of complaint, with some guests reporting it does not function properly, especially during certain seasons, leading to uncomfortable room temperatures. Furthermore, the internet service has been described as unreliable, posing challenges for guests needing a stable connection for business purposes. Some guests have also encountered strict hotel policies regarding visitors, which caused inconvenience. The hotel is situated in an area with ongoing construction, which can lead to noise and dust affecting the usability of balconies.