Four Points by Sheraton Jaipur, City Square

This hotel is frequently noted for its convenient proximity to the airport and shopping areas, making it a practical choice for many travelers. While the staff service often receives high praise for its helpfulness and friendliness, and the breakfast is highlighted for its variety and quality, guests frequently mention that the rooms appear outdated and express concerns regarding cleanliness. The hotel seems well-suited for business travelers due to its location, and for shoppers looking for easy access to retail. Families might also find the staff accommodating and some rooms spacious. To ensure a more comfortable stay, guests should manage their expectations regarding the hotel's self-proclaimed five-star status and be prepared for potential inconsistencies in room condition.

Facilities & Amenities
Feedback on the hotel's facilities is mixed, with several areas needing attention. The gym is available, though some guests found it small, while others noted it was well-equipped. The swimming pool is a frequent point of concern, often described as dirty, small, and unmaintained, with issues like pigeons present. The elevators have been reported as dirty, small, slow, and even prone to power outages, causing guests to get stuck. The AC system is a recurring complaint, with guests experiencing issues like it not working properly, being faulty, or having a common setting that makes rooms either too cold or too hot. While Wi-Fi is generally available, the overall impression of the lobby and general facilities suggests a need for significant updates and better maintenance.

Cleanliness & Room Comfort
The condition and cleanliness of the rooms are a significant and frequent concern among guests. Many describe the rooms as outdated, old, worn, and shabby, with some appearing gloomy or even smelly. Issues like broken tiles, rusted fixtures, and dirty switches are commonly reported. The cleanliness itself is a major point of contention, with numerous complaints about stained sheets and towels, a moldy smell, and bathrooms that are not properly cleaned. While some guests found the beds comfortable and the linens of good quality, others reported them as sunken, old, or uncomfortable. Bathrooms are frequently criticized for being old, outdated, dirty, having water accumulation issues, and lacking proper drainage or hot water. Noise levels are generally acceptable, though some guests noted disturbances from upper floors or pigeons.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives varied feedback. Many guests praise the breakfast for its variety, quality, and tasty options, highlighting a good spread of both vegetarian and non-vegetarian dishes. However, a significant number of reviews describe the breakfast as disappointing, basic, or average, with limited options and occasional issues like cold food or slow service, especially during peak times when the dining area can become crowded. The buffet generally offers a good selection, but some guests found the food to be tasteless or lacking seasoning. The restaurant atmosphere is often described as nice, and while some found the service good, others experienced slow or unprofessional service.

Location & Accessibility
The hotel's location is generally considered convenient for specific purposes. It is frequently praised for its close proximity to the airport, making it ideal for travelers with early flights or those arriving late. Its position is also highlighted as great for shopping, with easy access to nearby retail areas. However, many guests note that the hotel is quite far from city attractions, requiring transportation to reach popular tourist sites. The surrounding area is described as a busy road with significant traffic and crowds, and some guests found the immediate vicinity outside the hotel to be unappealing or lacking amenities. Parking facilities are available, though some found the area dirty or dark.

Staff & Service
The staff at the hotel consistently receives high praise for their helpfulness and friendliness, with many guests highlighting their courteous, polite, and attentive demeanor. The check-in and check-out processes are often described as smooth and quick, though some guests reported issues with delays, rooms not being ready, or requests for upfront payment. Housekeeping service receives mixed reviews; while some guests commend its excellence and attention to detail, others experienced significant issues with rooms not being cleaned, slow response times, or unhygienic conditions. Room service is also inconsistent, with some positive mentions of promptness, but also complaints about slow delivery or unanswered calls. The front desk staff, despite overall positive comments, sometimes faced criticism for being unprofessional, inflexible, or having communication challenges, particularly regarding English proficiency. A recurring negative point is the lack of proper driver facilities.

Additional Information
A significant and recurring theme in guest reviews is the discrepancy between the hotel's self-proclaimed five-star status and the actual guest experience, with many feeling it operates more like a three-star property. Many guests express disappointment that the hotel does not meet Marriott brand standards, citing its old property and urgent need for renovation. Issues with key cards frequently malfunctioning are a common complaint, causing inconvenience for guests trying to access their rooms. While some guests appreciate rewards program benefits like room upgrades, others are frustrated by unexpected charges, such as water bottles being billed at high prices despite being placed in rooms. There are also reports of lift malfunctions and a policy requiring upfront payment for laundry services.