Four Points by Sheraton New York Downtown

This hotel is highly regarded for its excellent location in the heart of Manhattan’s Financial District, offering unparalleled access to major attractions and public transportation. Its signature feature is its strategic position, just steps from the Fulton Street subway station, making it an ideal base for exploring the city. Guests consistently highlight the hotel's cleanliness, comfortable beds, and the exceptionally friendly staff. It caters well to sightseers and business travelers due to its proximity to Wall Street, the World Trade Center, and various corporate offices. Families and couples also find it suitable, appreciating the quiet atmosphere despite its central setting. To enhance your stay, consider requesting a room on a higher floor for a quieter experience, and take advantage of the complimentary coffee and hot chocolate available in the lobby.

Facilities & Amenities
The hotel offers several convenient amenities that enhance the guest experience. Many guests appreciate the availability of free Wi-Fi throughout the property, ensuring they can stay connected. A fitness center is provided for those wishing to maintain their workout routine, though some describe it as small. The lobby area is a popular spot, offering complimentary coffee and tea in the mornings, along with water and cookies in the afternoons, and a microwave corner for guest use. There is also a self-service market for quick purchases. However, a common point of feedback is the absence of a mini-fridge or microwave in the individual rooms, which many guests found inconvenient for storing leftovers or drinks. The elevators are frequently mentioned, with some guests experiencing long wait times, especially during peak hours, and occasional service interruptions. The rooftop bar is a notable feature, though some guests found it lacked views due to surrounding construction and noted that reservations were often required. Luggage storage is a well-appreciated service, particularly for early arrivals or late departures.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its impeccable cleanliness, with many noting that rooms are tidied daily and fresh towels are provided. The beds are a standout feature, frequently described as exceptionally comfortable and ensuring a restful night's sleep. While the room size is often noted as compact, typical for New York City accommodations, most guests found them functional, though some struggled with limited space for luggage. Feedback on noise levels is mixed; many guests found their rooms quiet, especially on higher floors, contributing to a peaceful stay. However, some reported issues with construction noise from nearby sites, thin walls allowing sound from neighboring rooms, or noise from staff in corridors. In-room amenities include a coffee maker and daily replenished water bottles. Isolated issues such as murky tap water or the presence of bugs in the bathroom were reported by a few guests, though these appear to be uncommon occurrences.

Dining & Food Quality
Feedback regarding the hotel's dining options, particularly breakfast, is varied. Many guests found the breakfast offering to be limited in variety, describing it as cold, unappealing, or overpriced for what was provided. Some noted that it was outsourced to an adjacent restaurant, which offered a selection that did not always align with typical breakfast expectations, such as a lack of gluten-free options. Conversely, a few guests found the breakfast decent or appreciated that items were freshly cooked. The on-site restaurant and bar receive some positive mentions for their atmosphere and offerings, though some guests found the pricing to be high. Room service is available, but a few guests reported difficulties with phone functionality or slow response times when attempting to order. Overall, while convenient, the dining experience within the hotel received mixed reviews, prompting many guests to explore the numerous nearby eateries.

Location & Accessibility
The hotel's central location in the Financial District is a significant highlight, placing guests within easy walking distance of iconic landmarks such as Wall Street, the World Trade Center complex, the Brooklyn Bridge, and Battery Park, where ferries to the Statue of Liberty depart. Its proximity to the Fulton Street subway station is a major advantage, providing excellent access to multiple subway lines that connect to all parts of Manhattan and even direct routes to the airport. The surrounding area is well-equipped with a wide array of nearby restaurants, cafes, supermarkets, and shops, offering diverse dining and shopping options. Guests generally feel the neighborhood is safe, even during evening hours. While parking is available, it is typically off-site and can be expensive. Guests should be aware of ongoing construction in the immediate vicinity, which can impact views and, at times, contribute to noise during the day.

Staff & Service
The hotel's staff consistently receives high praise, with guests frequently describing them as exceptionally friendly, helpful, and professional. Many reviews highlight their attentive service and willingness to go above and beyond to ensure a pleasant stay. The check-in and check-out processes are often noted as quick and smooth, with staff accommodating early arrivals by storing luggage. Daily housekeeping is a strong point, with rooms consistently cleaned and well-maintained. Guests appreciate the staff's responsiveness to requests, such as providing extra towels or addressing minor room issues. While most interactions are positive, a few isolated instances of unresponsiveness to specific complaints, such as noise disturbances or billing discrepancies, were mentioned. Overall, the dedication of the team to providing excellent customer service is a recurring theme, significantly contributing to a positive guest experience.

Additional Information
Guests should be aware of certain hotel policies and ongoing situations that may impact their stay. A damage deposit is required upon check-in, and some guests reported delays or confusion regarding its refund process. The hotel is undergoing ongoing renovations and is situated near significant construction projects, which can affect the immediate surroundings and, for some, lead to noise during daytime hours. While the hotel generally maintains a high standard of cleanliness, a few guests reported issues with murky tap water or being unfairly charged a smoking fee. Some guests also noted that the rewards program benefits were not always consistently applied or recognized. It is advisable to clarify any specific concerns or policies with the front desk upon arrival to ensure a smooth experience.