Four Points by Sheraton Norwood

The hotel stands out as an exceptional event venue, frequently hosting weddings, conferences, and banquets, complemented by its outstanding on-site dining. Guests consistently praise the hotel's impeccable cleanliness, the comfort of its accommodations, and the generally attentive service provided by the staff. It is an ideal choice for business travelers attending conferences, event attendees celebrating special occasions, and concert-goers due to its convenient proximity to a major stadium. Families and couples also find it suitable for getaways, appreciating the well-maintained pool and comfortable rooms. To enhance your stay, consider exploring the hotel's highly-rated restaurants, and if attending an event, be aware that parking can be limited during peak times, so plan accordingly.

Facilities & Amenities
The hotel offers a range of well-regarded facilities designed to enhance guest comfort and convenience. Guests frequently commend the well-maintained pool and hot tub, noting their cleanliness and inviting temperatures, making them perfect for relaxation. A good-sized gym with new equipment is available for fitness enthusiasts. Rooms are equipped with robust Wi-Fi, ensuring connectivity, and a mini-fridge for personal use, though some guests reported items freezing. Thoughtful touches include complimentary bottled water replaced daily and an ice holder with tongs. While some guests found the general lighting in rooms to be dim, the bathrooms offer sufficient illumination. The hotel also features beautiful outdoor gardens and a walking trail, providing pleasant spaces for leisure. Some rooms are equipped with a Pur air filter, contributing to a more pleasant environment.

Cleanliness & Room Comfort
Guests consistently highlight the hotel's impeccable cleanliness, describing rooms as immaculate, modern, and well-maintained. The beds and linens receive high praise for their exceptional comfort, with many guests reporting a restful night's sleep, though a few found the pillows to be too soft or lumpy. Room size varies, with some guests enjoying spacious accommodations, while others found them to be on the smaller side, yet still functional. Bathrooms are generally updated and clean, featuring good water pressure and complimentary toiletries, though some noted issues with shower design or a lack of an electrical socket. Most guests found the rooms to be quiet, contributing to a relaxing stay, but some experienced noise from adjacent rooms or HVAC equipment. Rooms often include a large television, coffee maker, and multiple locks for added security.

Dining & Food Quality
The hotel's dining options consistently receive high acclaim, with guests frequently praising the on-site restaurants and bar. The food is often described as phenomenal, delicious, and comparable to a five-star experience, with specific mentions of excellent steaks, avocado cucumber salad, and Caesar salad. The breakfast buffet is a particular highlight, offering a wide variety including omelet and waffle stations, and is considered great value. Many appreciate the availability of vegan choices. The restaurant staff are noted for their amazing service, contributing to a pleasant atmosphere. The bar is also popular, often packed, and features great bartenders. Guests appreciate the convenience of not having to leave the hotel for high-quality meals, making it a significant draw for many visitors.

Location & Accessibility
The hotel boasts an excellent location, conveniently situated on Route 1, making it easy to find and access. It offers good proximity to Boston, typically around a 30-minute drive, and provides convenient access to other regional attractions like Cape Cod, Connecticut, and Rhode Island. For concert-goers or those attending events, the hotel is a popular choice due to its relative closeness to Gillette Stadium, though guests should anticipate potential traffic delays on event days. Parking is generally ample and free, though it can become limited during large events or conferences, sometimes requiring guests to park further away. The surrounding area offers plenty of food options and shopping centers, adding to the convenience for guests.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and attentiveness, with many guests highlighting their willingness to go above and beyond. The check-in and check-out process is often described as quick and efficient. Guests appreciate the staff's proactive assistance, such as helping with lost items or accommodating early check-ins when possible. The restaurant staff are consistently commended for their amazing and efficient service. However, feedback regarding the front desk staff is mixed; while many report positive interactions, some guests experienced unwelcoming, dismissive, or rude behavior, particularly concerning room key issues or third-party bookings. Despite these isolated incidents, the overall sentiment points to a dedicated team committed to providing a positive guest experience.

Additional Information
Beyond standard offerings, the hotel is a prominent event venue, frequently hosting weddings and conferences, with dedicated staff and comprehensive packages available, making it a popular choice for large gatherings. Guests should be aware that housekeeping service is typically provided every other day, which some found less frequent than desired. While the hotel generally offers a quiet environment, some guests reported construction noise outside their windows at times, which could impact early mornings. A unique feature is the presence of a nature walk looping the building, offering a pleasant outdoor activity for relaxation. For those needing transportation, a shuttle service is available, though it operates with limitations on weekdays and public holidays. The hotel also features a convenient pantry with snacks and complimentary coffee, adding to guest convenience and providing quick options.