Four Points by Sheraton Sesimbra

This hotel offers a memorable stay, particularly noted for its complimentary shuttle service that conveniently transports guests to and from the beach, a significant advantage given its uphill location. Guests consistently highlight the spacious and comfortable rooms, the excellent breakfast buffet, and the generally friendly and helpful staff. It is an ideal choice for families seeking a relaxing getaway with good facilities like a kids' club, and for couples looking for a quiet retreat. Sightseers will also appreciate the easy access to the town and beach. To make the most of your visit, be sure to utilize the shuttle service to navigate the steep terrain, and consider requesting a room in the main building for optimal convenience.

Facilities & Amenities
The hotel provides a range of facilities designed for guest comfort and enjoyment. The outdoor pool area is generally well-maintained and pleasant, though some guests found the pool water to be cold, and a few noted issues with its cleanliness or size, suggesting it can feel small when the hotel is busy. A fitness center is available, though some reviews indicate it is limited in scope. For families, a kids' club and a game room for teenagers are convenient additions. While a massage service is offered, some guests found the area lacking air conditioning.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, spacious, and comfortable, with many praising the large, comfortable beds that ensure a restful night's sleep. Many rooms offer pleasant views of the sea, castle, or pool. However, some guests experienced issues with the sofa beds, describing them as uncomfortable, noisy, or having thin mattresses. The bathrooms are often noted as being on the smaller side and in need of modernization, with some reporting insufficient hot water for showers or basic amenities. A few isolated reports mentioned issues like mold smell, loose toilet seats, or dirty sheets, and some found the air conditioning lacked clear instructions or turned off automatically.

Dining & Food Quality
The breakfast buffet receives widespread praise for its magnificent variety and quality, with highlights including natural orange juice machines and freshly prepared omelets. While the breakfast area can get busy, leading to short waits or occasional confusion with service, the food itself is consistently rated highly. Feedback on the hotel's restaurant for other meals is mixed; some guests enjoyed the good quality food and found it to be above expectations, while others described it as not good, cold, or tasteless, with a limited menu. The bar is noted for serving good cocktails.

Location & Accessibility
The hotel's uphill location provides a quiet setting but means the walk to the beach and town center involves steep hills and can take 10-20 minutes. This makes the complimentary shuttle service to and from the beach a highly valued amenity, though some guests found it difficult to book during peak times, noting the vehicle is small and not always readily available. Free parking is available, including a covered garage, though parking can be limited at times, requiring guests to use street parking. The hotel is well-situated for exploring the local area and its attractions.

Staff & Service
The majority of guests commend the staff for being friendly, helpful, polite, and attentive, often going the extra mile to assist. The check-in process is generally smooth, with some guests appreciating early check-in and late check-out options. However, some isolated incidents included unacknowledged check-ins, delays in room readiness, or perceived unhelpfulness from certain staff members, particularly in the restaurant or regarding local recommendations. Housekeeping service times were noted as inconsistent, and some guests reported issues with room cleaning during their stay.

Additional Information
Guests should be aware of several specific details that can impact their stay. The hotel has a pet-friendly policy, though finding suitable areas for pets to relieve themselves or for owners to dine with their pets can be challenging. There were reports of unmarked steps near the pool area leading to falls, and some guests were bothered by smoking in common areas. Isolated incidents included a false fire alarm with a lack of clear communication from staff, and issues with charging drinks or room service directly to the room, requiring upfront payment. Some guests also noted that only one elevator was operational at times, leading to delays.