Four Points by Sheraton Tallahassee Downtown

The hotel is widely recognized for its exceptional staff and its distinctive cylindrical architecture, offering a memorable stay in the heart of downtown. Its central location makes it an ideal choice for students and parents visiting FSU/FAMU, business travelers, and solo travelers seeking convenience and a strong sense of security. Guests consistently highlight the hotel's overall cleanliness and the comfortable rooms as key aspects of their positive experience, contributing to a pleasant and restful environment. The lively on-site bar also stands out as a popular feature, providing a welcoming atmosphere for relaxation. For an enhanced stay, guests are advised to request a room on a higher floor to enjoy better views and minimize street noise, and to take full advantage of the complimentary self-parking, a rare and valued amenity in the area.

Facilities & Amenities
The hotel offers a range of facilities for guest comfort. The on-site bar and restaurant are frequently praised for their inviting atmosphere and quality offerings, with the bar noted for excellent service and happy hour specials. Guests can also enjoy a well-equipped 24/7 fitness center. The pool area is generally described as lovely and enclosed, though some guests have noted it can be subject to closures or may not always be as clean as desired, with occasional issues regarding non-functional jets or the absence of a hot tub. Complimentary Wi-Fi is available, though a few guests experienced slow speeds. Parking is a significant advantage, with plentiful and free self-parking options, including EV chargers, despite some challenges with a steep driveway or limited availability. The elevators are generally efficient, but some guests reported them being slow or experiencing temporary issues. A refreshment station offering coffee, tea, and fruit-infused water is also a welcome touch. However, many guests noted the absence of in-room refrigerators and microwaves, which can be an inconvenience.

Cleanliness & Room Comfort
The cleanliness of the rooms is a recurring positive theme, with many guests describing them as spotless, well-maintained, and comfortable. The beds are often highlighted for their comfort, though some guests found them to be too hard or noted the absence of a mattress pad on one of two beds, raising hygiene concerns. While rooms are generally considered a good size, some guests found them to be basic or in need of an update, with a few mentioning a dark or dingy appearance. A significant point of mixed feedback is noise levels; many guests reported considerable disturbance from street noise, including sirens and traffic, as well as sounds from neighboring rooms and hallways, leading to disrupted sleep. Some rooms also experienced issues with the air conditioning not functioning effectively, making the room muggy. Conversely, others found the AC quiet and efficient. In-room amenities like phones, TVs, and outlets occasionally presented issues, and some guests noted the lack of items such as body wash or washcloths. Despite these varied experiences, many rooms offer pleasant views of the city.

Dining & Food Quality
Feedback on dining at the hotel is quite varied. The breakfast receives mixed reviews; while many guests praise its quality, variety, and the "Southern hospitality" provided by staff, highlighting options like made-to-order waffles and fresh fruit, others found it to be overpriced and not a good value, especially if not included in the room rate. Some reported issues with the food quality being inconsistent, such as overcooked items or limited selections, and some experienced confusing service or long waits. The restaurant and bar also serve lunch and dinner, with some guests commending the food quality and taste, particularly the wings and certain dinner entrees. However, a few found the menu options limited or the food disappointing, such as poorly prepared short ribs. Complimentary coffee and tea are available in the lobby, and some guests appreciated the evening appetizers offered at the bar. Overall, while there are positive highlights, the dining experience can be inconsistent depending on the meal and guest expectations.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, making it highly convenient for guests. It is within easy walking distance of key attractions such as the FSU campus, FAMU, the State Capitol, and various downtown eateries and social venues. Its proximity to the Tucker Civic Center and the FSU arena is also frequently appreciated, allowing guests to attend events without needing transportation. The hotel is also situated near public transportation lines, providing broader accessibility. Parking is a notable benefit, with complimentary self-parking available, which is considered a rarity in the downtown area. However, some guests noted that parking can be limited during busy periods. While many guests felt safe and secure within the hotel and its immediate vicinity, some expressed concerns about the surrounding area, particularly after dark, advising caution when exploring on foot.

Staff & Service
The hotel's staff consistently receives overwhelming praise, standing out as a significant strength. Guests frequently commend their friendliness, attentive service, and willingness to go above and beyond to ensure a positive stay. The check-in process is often described as quick, easy, and pleasant, with staff being welcoming and informative. The bar staff and restaurant staff are particularly highlighted for their exceptional service, engaging personalities, and ability to make guests feel at home. While most feedback on housekeeping is positive, noting thoroughness and efficiency, some guests reported inconsistencies, such as rooms not being serviced daily or issues with cleanliness. The front desk team is generally lauded for their helpfulness and professionalism, though a few guests experienced less positive interactions, including perceived rudeness or unresponsiveness. Overall, the dedication of the staff to providing excellent customer service is a recurring theme, contributing significantly to guest satisfaction.

Additional Information
The hotel features a unique cylindrical design, which many guests find distinctive and appealing, offering interesting room layouts and city views. While the property is described as older, it has undergone renovations and is generally well-maintained. Guests should be aware that the hotel has a pet-friendly policy, accommodating travelers with animals. For those with electric vehicles, EV charging stations are available, though some guests found them to be slow or overpriced. Housekeeping services are typically provided upon request rather than daily, which some guests found inconvenient. The hotel also offers rewards program benefits for loyal members, which can include perks like room upgrades. Some guests noted the absence of a hot tub despite its mention in some promotional materials, and there were occasional reports of issues with ice machines not working.