Four Points by Sheraton Tucson Airport

This hotel is primarily recognized for its exceptional proximity to the airport, offering a convenient and stress-free option for travelers. Its signature feature is the reliable airport shuttle service, making it an ideal choice for airport travelers, especially those with early morning flights or business travelers needing quick access to the terminal. Guests frequently commend the overall cleanliness of the rooms and the generally friendly and helpful staff. The on-site restaurant and bar also receive positive remarks for their quality and convenience. While the hotel has undergone renovations, its multi-building layout, resembling an apartment complex, can sometimes be confusing for first-time visitors. To ensure a smooth stay, guests are advised to confirm their shuttle times in advance, especially for very early departures, and to be mindful of the hotel's spread-out design when navigating to their rooms. Additionally, it is recommended to double-check the assigned room type upon check-in to ensure it matches the reservation.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest convenience. The airport shuttle service is a highly praised feature, providing efficient transport to and from the terminal, though some guests have experienced issues with its availability or timing for very early flights. A small pool and jacuzzi area are available, providing a space for relaxation, although some reviews mention occasional maintenance or cleanliness concerns. A fitness center is on-site, generally considered decent. Most guests find the Wi-Fi to be smooth and reliable. In-room amenities typically include a microwave and fridge, which are appreciated. However, feedback on other amenities is mixed: ice machines are often reported as being inconveniently located or out of order, and elevators in some buildings are frequently noted as being broken or difficult to locate. The air conditioning units can be noisy or blow directly on beds, and some guests experienced issues with TVs or non-functioning phones. While parking is plentiful, some guests found it inconveniently located away from their rooms. The hotel also struggles with providing cribs, often having only one available for the entire property, leading to unfulfilled requests.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Most guests report that their rooms are clean upon arrival, though some encountered issues such as unvacuumed carpets, hair in bathrooms, or unmade beds. The beds generally receive positive remarks for being comfortable, but a notable number of guests found them to be too soft, lumpy, or hard. Many reviews highlight the bathrooms as being notably tiny, making movement difficult, though some appreciate their updated appearance. Noise levels are a significant concern for many, with complaints about loud military planes during the day, thin walls allowing sounds from hallways and neighboring rooms, and the constant noise of the air conditioning unit. Issues with door locks jamming or not working properly are also frequently reported. In-room amenities like towels and toiletries are sometimes insufficient or empty, and garbage cans are often missing or too small. A recurring problem is the shower drain not working, causing water to accumulate in the tub. While some rooms are described as recently renovated, others still show signs of wear and tear.

Dining & Food Quality
The hotel's dining and food quality generally receive positive feedback from guests. The on-site restaurant and bar, often referred to as Sol, is a popular spot, praised for its good food, pleasant ambiance, and efficient service, particularly during happy hour. Many guests opt for the breakfast offering, which is frequently described as a very good buffet with a wide variety of options, including a popular omelet station. While the overall food quality is considered good, some guests have noted that buffet items can be cold or lukewarm, and a few found the restaurant's offerings to be average or slightly overpriced. The convenience of having a restaurant on the property is highly valued, especially given the limited dining options in the immediate vicinity. Some guests appreciate the availability of coffee in the lobby, though it is occasionally found to be empty. There was one mention of room service not being available, but this was not a widespread complaint.

Location & Accessibility
The hotel's location is overwhelmingly cited as its strongest asset, primarily due to its direct proximity to the airport. This makes it exceptionally convenient for travelers with early flights or those needing a quick overnight stay. The hotel provides a reliable shuttle service to the airport, further enhancing its accessibility. While it is technically within walking distance of the airport, some guests advise caution due to crossing busy roads. The hotel's layout, spread across multiple buildings, can make initial navigation challenging, especially when arriving late at night. Parking is readily available on-site, with some covered spots, and is generally not charged, which is a significant plus for many guests compared to other hotels. However, some guests found the parking areas to be a distance from their rooms. Beyond the airport, the immediate area offers limited attractions or diverse dining options, making the hotel best suited for those whose primary need is airport access rather than exploring the wider city.

Staff & Service
The staff and service at the hotel generally receive high praise from guests. The team is consistently described as friendly, helpful, attentive, and professional, with many positive remarks specifically for the shuttle drivers and restaurant staff. The check-in process is often noted as quick and efficient, though some guests experienced delays or issues with staff knowledge, particularly regarding room assignments or double charging. However, housekeeping is a significant area of concern, with numerous complaints about rooms not being cleaned daily, or even every few days, leading to a lack of fresh towels, toilet paper, and trash removal. Requests for wake-up calls are frequently reported as unfulfilled. While maintenance staff are often responsive to issues, recurring problems like non-functioning amenities persist. Some guests also reported issues with management being dismissive or slow to resolve problems, particularly concerning billing discrepancies or unfulfilled requests for specific room types or cribs.

Additional Information
Guests should be aware of several important details that impact the overall stay. A security deposit is frequently required upon check-in, and some guests have reported significant delays or issues with receiving their refunds. The hotel's age and renovation status are mixed; while some areas have been updated, many guests still find the property to be dated or in disrepair. The unique layout of the hotel, resembling an older apartment complex with multiple separate buildings, can be confusing to navigate, especially at night, and some rooms are located far from the main lobby. A recurring and frustrating issue for many guests is double charging for rooms or incidentals, often leading to prolonged disputes with management. The hotel also has a specific cleaning policy where rooms are not serviced daily, but rather every three to four days, which has been a point of dissatisfaction for many. Furthermore, frequent complaints include door locks jamming or not securing properly, and elevators in various buildings being out of order, requiring guests to use stairs, which can be challenging with luggage.