Four Points Flex by Sheraton Newcastle

This hotel is highly regarded for its prime central location, making it exceptionally convenient for guests arriving by train and providing immediate access to the city center. Its signature feature is its direct proximity to the main railway station, positioning it as an ideal base for sightseers eager to explore local attractions and business travelers seeking efficiency. Guests consistently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the consistently friendly and helpful staff. The hotel offers good value for money, appealing to solo travelers and couples looking for an affordable yet well-situated stay. For those planning a visit, it is advisable to request a room away from the street or club-facing side if sensitive to noise, and to be aware of the compact, wet-room style bathroom design.

Facilities & Amenities
The hotel provides a range of essential facilities designed for guest convenience. Free Wi-Fi is available throughout, ensuring guests can stay connected for work or leisure. There is a bar area on-site, offering a relaxed space for drinks, though some guests found it to be on the smaller side and noted that prices were higher compared to local establishments. Rooms are equipped with air conditioning and heating, though some visitors reported issues with temperature regulation, finding rooms either too cold or too warm, and occasionally experiencing noise or dust from the units. For added comfort, a kettle with tea and coffee supplies is provided in each room. The hotel also prioritizes guest safety, with notable security measures including the main entrance being locked after 11 PM and security personnel present overnight, which many guests appreciated for peace of mind.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, noting that both rooms and bathrooms are well-maintained and spotless. Room sizes receive mixed feedback, with some guests describing them as compact or small, while others found them to be decent or well-designed for efficiency. The beds are generally reported as comfortable, contributing to a good night's sleep, though a few guests found the mattresses to be too firm or the pillows less than ideal. A recurring theme in reviews is the bathroom design, often described as a small "wet room" with glass or rolling doors that offer limited privacy and can lead to the entire floor becoming wet after showering. Noise levels are a significant point of discussion; while some rooms are quiet, many guests reported disturbances from street noise, nearby clubs, or passing trains, especially in rooms facing the main road. Issues with room temperature regulation and noisy heating/AC units were also mentioned.

Dining & Food Quality
The hotel's breakfast service garners varied opinions from guests. Many found it to be good, offering a decent selection of hot and cold items, and considered it to be of good value. The buffet style breakfast typically includes scrambled eggs, sausages, bacon, hash browns, and beans, alongside cereals, pastries, and yogurt. However, some guests expressed disappointment with the quality of certain hot items, noting they could be cold or hard, and some missed options like fried eggs or a microwave for heating. The coffee from the machine also received mixed reviews. While convenient, a number of guests felt the breakfast was overpriced for what was offered, leading some to seek alternative dining options nearby.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it incredibly convenient for all types of travelers. It is situated just a few minutes' walk from the main train station, providing excellent connectivity for arrivals and departures. Guests appreciate its easy accessibility to the city center, placing them within walking distance of major attractions, shopping areas, and vibrant nightlife. The proximity to the Metro also enhances its appeal for exploring further afield. While the hotel does not offer dedicated on-site parking, guests can utilize a public car park at the nearby train station, though this can be expensive. Some visitors noted that the hotel's exterior signage could be improved, making it a bit challenging to locate initially, possibly due to recent changes in ownership or ongoing construction.

Staff & Service
The hotel staff consistently receive high praise for their exceptional friendliness and helpfulness. Guests frequently commend their welcoming demeanor, attentiveness, and willingness to go above and beyond to assist with various requests, from providing local information to resolving minor room issues promptly. The check-in process is often described as smooth and efficient, with many guests appreciating the flexibility of early check-in when available, which was particularly helpful for those arriving after long journeys. Staff are also noted for their accommodating approach to luggage storage, allowing guests to securely leave their bags before check-in or after check-out, which is a significant convenience for those with later travel plans. Overall, the positive interactions with the staff contribute significantly to a pleasant and comfortable stay, creating a welcoming atmosphere for visitors.

Additional Information
Guests should be aware of a few additional details that impact the stay. The hotel implements notable security measures, including locking the main entrance after 11 PM and having security personnel on duty overnight, which provides a sense of safety and control. A recurring point of feedback is the noise from an adjacent club, which can be heard in some rooms, particularly on weekends, potentially impacting sleep for light sleepers. On a positive note, several guests mentioned that rooms have undergone recent refurbishment, contributing to a fresh and modern aesthetic. While many found the beds comfortable, there was mixed feedback regarding mattress firmness, with some guests finding them too hard, which occasionally affected their sleep quality.