Four Points Flex by Sheraton Ratingen Düsseldorf Airport

The hotel offers a highly convenient urban stay, with its signature feature being its direct location above the train station, providing unparalleled access to transport links while maintaining remarkable quietness due to excellent soundproofing. Guests consistently praise the hotel's spotless cleanliness, spacious rooms, and the exceptionally friendly and helpful staff. This makes it an ideal choice for train travelers and commuters seeking seamless connections, as well as sightseers and tourists eager to explore the city's attractions like the V&A and Discovery Point. Business travelers will appreciate the quiet environment and functional rooms, while couples and families can enjoy comfortable and well-located accommodations. For those arriving by car, remember to inquire about the parking discount at the nearby Greenmarket car park, and consider requesting a room with views of the River Tay or the V&A for an enhanced experience.

Facilities & Amenities
Guests find the hotel's facilities to be modern and convenient, enhancing their stay. The bar area is frequently highlighted as a comfortable and well-stocked space, offering a relaxing atmosphere with pleasant views. While there isn't a full-service restaurant for dinner, the hotel provides essential in-room amenities such as a kettle, hairdryer, and basic cosmetics. Guests appreciate the availability of free Wi-Fi throughout the property, ensuring connectivity. For quick needs, a Tesco Express is conveniently located next to the entrance. However, some guests noted the absence of certain amenities within the rooms, such as a small fridge and an iron or ironing board, though an iron can typically be borrowed from reception.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its immaculate cleanliness and the overall comfort of its rooms. Guests frequently describe the rooms as spacious, modern, and stylishly decorated, often highlighting the generous amount of natural light. The beds are generally found to be very comfortable, ensuring a good night's sleep, though some guests found them to be quite firm or hard. The showers are a standout feature, often described as amazing with strong water pressure and walk-in designs. While the hotel boasts excellent soundproofing, contributing to a quiet environment, a few guests reported minor disturbances from adjacent rooms or floors. Some minor issues noted include short shower screens leading to water splashing on the floor, a loose bathroom tile, and the absence of a grab rail in the shower for added safety.

Dining & Food Quality
Feedback on the hotel's dining options, primarily breakfast, is mixed. Most guests found the breakfast buffet to be good value, tasty, and sufficient, with a decent selection of cooked items, including a standard hot selection. However, some guests expressed disappointment, noting a limited choice of items, particularly fresh fruit and yogurts, and found the cooked breakfast to be unappetising or lukewarm, with specific mentions of unappealing bacon and poor bread choices. The hotel does not offer a full restaurant for dinner, which some guests found inconvenient, requiring them to seek evening meals elsewhere in the city. The bar area does provide some light snacks and drinks, and the breakfast lounge offers pleasant views of the city, creating a comfortable atmosphere for the morning meal.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it exceptionally convenient for guests. Situated directly above the train station, it offers immediate access to public transport, including buses to various destinations. Guests appreciate its proximity to major attractions such as the V&A museum and Discovery Point, both within a short walking distance. The hotel is also ideally placed for exploring the city centre, with numerous shops, pubs, and restaurants easily accessible on foot. While the hotel does not have on-site parking, guests can utilize the nearby Greenmarket car park, for which the hotel offers a valuable discount, making it a practical option for those arriving by car.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently commend the welcoming reception and the efficiency of the check-in and check-out processes, often describing them as quick and seamless. Staff members are noted for going above and beyond, promptly addressing requests such as providing a new hairdryer or arranging early room access for guests with specific needs, demonstrating a proactive approach to guest satisfaction. The cleaning teams are also praised for their politeness and thoroughness, ensuring rooms are well-maintained and spotless. Specific mentions include accommodating extra nights, assisting with laundry services, and even providing thoughtful touches like birthday surprises. Overall, the staff's commitment to providing excellent customer service significantly enhances the guest experience, making many guests eager to return.

Additional Information
Guests should be aware that the hotel's entrance is located at the northwest end of the building, and the Google Maps pin may be inaccurate, so it is advisable to check satellite views for the correct building shape. For those driving, the recommended Greenmarket car park offers specific free hours (18:00-08:00) and a maximum one-hour charge beyond that, with the hotel providing a 25% discount on parking. A recurring point of feedback is that the windows in the rooms do not open, which some guests found limited the ability to get fresh air, relying solely on the air conditioning system. Additionally, while the hotel is generally well-equipped, some guests noted the absence of small comforts like biscuits with the in-room tea and coffee facilities, or a glass in the bathroom.