Four Points Flex by Sheraton Salzburg Messe

This hotel is a popular choice for travelers seeking a comfortable and affordable stay, particularly appealing to self-driving travelers due to its free parking and convenient highway access. Its signature feature is the provision of complimentary public transport tickets, which significantly enhances accessibility to the city center despite the hotel's slightly distant location. Guests consistently highlight the hotel's overall cleanliness and the friendly staff as key strengths. The hotel is well-suited for budget-conscious travelers and sightseers who prioritize value and efficient public transport, as well as business travelers attending events at the nearby Messe. For pet owners, the hotel offers a welcoming environment. To make the most of your stay, be sure to inquire at the reception about the specific parking areas designated for hotel guests to avoid confusion, and consider utilizing the provided public transport tickets for seamless city exploration.

Facilities & Amenities
The hotel offers a range of practical amenities designed for guest convenience. Complimentary coffee and tea facilities are provided in each room, often including a kettle and mugs, which guests appreciate. While most rooms do not feature an in-room fridge or mini-bar, a detail noted by several guests, the hotel does have vending machines for snacks and drinks, though some do not accept contactless payments. Rooms are equipped with air conditioning, although some guests found its effectiveness varied. The presence of an elevator ensures easy access to all floors. Some rooms also boast balcony rooms, a feature particularly valued by guests who smoke. An in-room tablet is available for guests to provide feedback and access hotel information.

Cleanliness & Room Comfort
Guests generally praise the hotel's cleanliness, describing rooms as very clean, spotless, and well-maintained upon arrival. The comfortable beds and quality mattresses consistently receive high marks, contributing to a restful night's sleep. Rooms are often noted for being spacious, providing ample room for luggage. However, feedback on noise levels is mixed; some guests report significant disturbance from thin walls, hallway noise, and even conversations or snoring from adjacent rooms. Street noise can also be an issue for rooms facing the main road, and some mention noise from cleaning staff in the mornings. While bathrooms are generally new and clean, some guests found the layout of the toilet area to be quite narrow, and a few experienced issues with weak shower pressure or non-functional shower gel dispensers. Housekeeping service received varied comments, with some guests reporting inconsistent cleaning or lack of refills.

Dining & Food Quality
The hotel's breakfast buffet is frequently commended for its quality and variety. Guests appreciate the wide selection of food options, including fresh fruits, pastries, muesli, and regional products, along with a good range of coffee and tea. The staff in the breakfast area are consistently described as friendly and attentive. While many guests find the breakfast to be very good, some express that the cost is a bit high for the value offered. For convenience, the hotel features a 24-hour lobby bar where guests can enjoy drinks and snacks at any time. Although there are no hotel restaurants open late, several dining establishments are located nearby, and guests can also utilize food delivery services.

Location & Accessibility
The hotel's location is a key aspect of guest feedback. While it is situated a bit outside the city center, typically requiring a 15-30 minute bus or car ride, its public transport access is excellent. A bus stop is conveniently located very close to or directly across from the hotel, offering direct routes to the city center. The hotel's proximity to the highway access and the Messe area makes it particularly convenient for those traveling by car or attending events. A supermarket is just a short walk away, providing easy access to essentials. Parking is available and free, which is a significant advantage, but guests frequently mention that it can be limited and confusing due to shared spaces with other businesses, sometimes leading to difficulty in finding a spot.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professional demeanor. Guests frequently highlight the attentive service provided by the reception team, who are often described as welcoming, accommodating, and efficient. The check-in process is generally reported as quick and easy, with some guests appreciating the possibility of early check-in. Staff are noted for their good English language skills, facilitating smooth communication. While the majority of feedback on staff is positive, a few isolated incidents regarding specific interactions or taxi booking discrepancies were mentioned. The hotel also offers pet-friendly service, providing amenities for animal companions, which is a thoughtful touch appreciated by pet owners.

Additional Information
A standout feature highly valued by guests is the provision of complimentary public transport tickets upon check-in, which greatly simplifies travel to the city center. The hotel maintains a pet policy that includes a nightly fee, though some guests noted that no additional amenities were provided for pets. For those needing to refresh their wardrobe, a laundry service is available, though it is described as quite pricey. The hotel offers luggage storage for guests arriving early or departing late, ensuring convenience. Guests often appreciate the pleasant room freshener scent throughout the hotel. While not a permanent feature, some reviews mentioned ongoing roadworks outside the hotel, which could temporarily impact the immediate surroundings.