Fuji Gran Villa -Toki

The villas offer a memorable stay, primarily distinguished by the breathtaking views of Mount Fuji available directly from the rooms and private rooftop terraces. This signature feature makes the accommodation particularly appealing for couples seeking a romantic backdrop, families and groups desiring spacious, home-like comfort, and multi-generational families who appreciate the privacy and amenities of an entire villa. Guests consistently highlight the cleanliness, modern design, and the attentive service provided by the staff. To maximize your experience, consider utilizing the hotel's convenient shuttle service for local transport, and be prepared for the possibility of narrow access roads if driving.

Facilities & Amenities
The villas are well-appointed with a range of facilities designed for comfort and convenience. Many units feature private onsen-style baths with advanced functions like sauna settings and smart tubs, providing a luxurious and relaxing experience. Each villa typically boasts a rooftop terrace, often equipped for BBQ or hot plate use, offering spectacular views, though an additional fee may apply for BBQ setup. The fully equipped kitchens with ample kitchenware are highly valued, enabling guests to prepare their own meals. Entertainment options include a projector in some villas, though some guests found the systems challenging to operate without English menus. While free Wi-Fi is generally available, a few guests reported connectivity issues. Thoughtful touches like complimentary bath salts and coffee beans with grinders are also provided. However, some guests noted the absence of washer-dryer facilities.

Cleanliness & Room Comfort
Guests frequently commend the immaculate cleanliness and spaciousness of the villas, describing them as modern, well-maintained, and designed to feel like a private home. The multi-floor layouts with separate living areas are particularly appreciated by larger groups and families. Most guests found the beds comfortable, contributing to a restful stay. However, a few reviews mentioned minor cleanliness issues such as occasional hair on surfaces, spiderwebs on ceilings, or red mold in bathrooms. While the villas generally offer a peaceful environment, some guests experienced noise from ongoing construction during daytime hours. In-room amenities like hair straighteners and coffee makers are welcomed additions, though some found bedroom lighting to be too dark or the pillows too low.

Dining & Food Quality
The hotel offers breakfast delivered directly to the villa, a convenience appreciated by many guests. While some found the breakfast to be good, others felt it was basic and not entirely worth the cost. BBQ packages are available for use on the rooftop terraces, providing an enjoyable dining experience with a view, though an additional setup fee is noted. Guests often utilize the fully equipped kitchens within their villas to prepare meals, with a large supermarket conveniently located nearby for groceries. While there are a few local restaurants within walking distance, dining options are somewhat limited in the immediate vicinity. Some guests expressed a desire for more diverse food options, including a halal menu.

Location & Accessibility
The hotel is situated in a peaceful area that provides stunning views of Mount Fuji, serving as a major draw for visitors. Its proximity to Fuji-Q Highland makes it a convenient choice for theme park enthusiasts, with the park being within walking distance. Although the property is somewhat off the beaten track, the hotel offers a valuable shuttle service to and from nearby train stations and attractions, though guests should be aware of limited timings. Many guests recommend having a rental car for greater flexibility, as the property can be challenging to access on foot, especially with luggage, and the nearest convenience stores or restaurants are a 10-15 minute walk away. Guests frequently mention the narrow roads leading to the villas, which can make driving and parking difficult.

Staff & Service
The staff consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight their welcoming attitude and willingness to go above and beyond, such as assisting with luggage, explaining villa facilities, or providing support during unexpected situations. The check-in process is generally smooth, with staff personally escorting guests to their villas. The shuttle service provided by the hotel is frequently commended for its convenience and the politeness of the drivers, making travel to local stations and attractions easier. While most staff are noted for their good English communication, a few guests experienced minor language barriers. Some guests expressed dissatisfaction with a late check-in fee and strict check-out policies, feeling they were not clearly communicated or were inflexible.

Additional Information
Guests should be aware of ongoing construction of new units within the complex, which can lead to noise from early morning until evening, potentially impacting the peaceful atmosphere for some. An additional fee is charged for the BBQ setup on the rooftop terraces, which some guests found expensive. The villas do not include washer-dryer facilities, which was a notable inconvenience for longer stays, requiring guests to seek out off-site laundromats. A strict late check-in policy applies, with additional charges for arrivals after a certain time, and guests are warned about potential refusal of check-in after 10 PM. Some guests also reported issues with refunds for pre-paid meal packages if cancelled. The hotel offers complimentary bath salts and coffee beans at the lobby, and provides umbrellas in rooms.