Hotel Galaxy Macau Hotel is a five-star luxury hotel featuring five outdoor pools, a health club and free shuttles to the airport. The hotel is within a ten minute walk of Cotai Strip. Each of the 1500 air-conditioned rooms has a fireplace, a private bathroom with a rainfall showerhead, an in-room safe, a refrigerator and a LCD TV with access to premium and digital channels. Hotel Galaxy Macau Hotel features a sauna, steam room, a garden and a conference center. Guests have access to concierge services, express check-in/out, laundry facilities and a limo or town car service. Gosto, Myung Ga, Pak Loh and Laurel serve lunch and dinner. Terrazza serves dinner only and is open on select days. The hotel has a beach bar, a poolside bar and a swim-up bar. The hotel is a ten minute drive from the Lotus Port Border Gate and two miles from the Macau Olympic Complex.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
There is a wide variety of food on offer at the hotel. The diverse menus greatly helped in catering for different palates. Guests found the dishes to be expertly prepared. Service was also top notch and one did not have to wait for long to be seated and served.
The hotel complex has a wonderful view of the five luxurious outdoor pools and the magnificent Wave Pool Beach. Guests can enjoy beautiful sunrises and sunsets during their stay at the hotel. Those looking for a vibrant nightlife are spoiled with choices of casinos and pubs and restaurants all within reach.
Guests were very satisfied with the large rooms with luxurious beds. There were enough pillows on the beds and the mattresses were all quite comfortable. The rooms were very clean as the housekeeping staff gave them a thorough cleaning on a daily basis.
A number of guests were dissatisfied with the amount of time they had to wait in order to check in at the hotel. Some felt that lack of appropriate staffing at the front desk was the main issue that led to the long queues of travelers.
Some rooms were quite noisy and those inhabiting them were very displeased. Noise carried easily from the corridors and from one room to another. Conversations from other guests could easily be heard from a distance.
A number of guests complained about them having difficulties in communicating with the staff members. Most complaints were raised by English speaking guests who felt that the hotel had limited personnel were fluent in the language.
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