Galeria Plaza Reforma

The hotel is highly regarded for its excellent location near the Angel of Independence and Reforma Avenue, making it a prime choice for exploring the city. A signature feature is its inviting rooftop pool and terrace, offering a pleasant space to relax. Guests consistently highlight the attentive and friendly staff who go above and beyond to ensure a comfortable stay, along with the generally clean and comfortable rooms. This hotel is an ideal fit for sightseers due to its proximity to major attractions, business travelers appreciating the central location and amenities, and families who find the spacious rooms and helpful service accommodating. Solo female travelers also report feeling very safe. To enhance your experience, consider requesting a room on a higher floor to minimize street noise, and explore the benefits of the executive lounge if available for added comfort and convenience.

Facilities & Amenities
The hotel offers a range of facilities that generally enhance the guest experience. The rooftop pool and terrace are frequently praised, providing a pleasant area for relaxation, though some guests note the pool can be shallow or appear cloudy at times, and the bar on the terrace may have limited operating hours or be closed for events. A well-equipped gym is available, often open 24/7, though a few guests mentioned it could feel humid. The convenience of a Starbucks located within the lobby is appreciated for quick coffee and snacks. Many guests benefit from access to the executive lounge or business club, which offers complimentary breakfast, evening happy hours with drinks and snacks, and a comfortable space for work or relaxation. While Wi-Fi is available, some users reported it could be slow or restrict access to certain services. The elevators are sometimes noted as being slow.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing the rooms as spacious and comfortable. The beds are frequently praised for being very comfortable, ensuring a restful night's sleep, though some found the pillows to be too hard or old, and double beds were sometimes perceived as small. While rooms are typically clean, some minor issues like clogged sinks, dirty showers, or missing hand soap were occasionally reported. The bathrooms are sometimes described as small, with some guests experiencing low water pressure or showers that leak onto the floor due to design. Noise can be a significant concern for some, with complaints about street noise, loud club music from nearby venues, and noise from thin walls allowing sounds from adjacent rooms or the AC system. Some guests also noted insufficient lighting in the rooms or dressing areas.

Dining & Food Quality
The hotel's dining options receive considerable praise, particularly the breakfast buffet, which is consistently described as excellent, varied, and fresh, offering a wide selection of options including hot dishes, pastries, and fruits. Many guests consider it one of the best breakfast experiences they've had in a hotel, though some found it to be expensive if not included in their stay, and a few noted that hot food could sometimes be cold or that powdered eggs were served. The on-site restaurants, such as Almara and Mexi-terranean, are well-regarded for their food quality and taste. Room service is also highlighted as being delicious and available 24/7, providing a convenient dining option. The bar areas, including the rooftop bar and lobby bar, are appreciated for their atmosphere and drink quality, with margaritas often mentioned positively.

Location & Accessibility
The hotel's central location is a major highlight, placing guests within easy walking distance of numerous attractions and essential services. It is conveniently situated near the Angel of Independence, Reforma Avenue, and the vibrant Zona Rosa, offering abundant restaurants, shops, and nightlife. Guests appreciate its proximity to cultural sites like Chapultepec Park and various museums, as well as practical destinations like the US Embassy and CAS. The area is consistently described as safe for walking, even for solo travelers. While public transportation options are nearby, many guests find it easy to navigate the city using ride-sharing services. Parking is available, including valet service, though it is noted as being expensive, and some guests experienced minor inconveniences with the process.

Staff & Service
The hotel staff consistently receives outstanding praise for their friendliness, helpfulness, and attentiveness, making guests feel welcome and pampered. Many reviews highlight the staff's professionalism and willingness to go above and beyond, from the front desk team ensuring a quick check-in and accommodating requests like early check-in or late check-out, to the concierge providing valuable sightseeing tips and assisting with tour bookings. Housekeeping is generally efficient and thorough, though some guests noted occasional missed items. The valet service is also commended for its efficiency and the courteousness of its attendants. Overall, the staff's commitment to providing excellent service is a recurring theme, contributing significantly to a positive guest experience and making many guests eager to return.

Additional Information
While the hotel is well-maintained, some guests note that the overall structure feels old or dated, with certain areas, such as carpets in hallways or some room fixtures, showing signs of wear and tear, despite ongoing renovations in parts of the property. A significant recurring issue is the noise from nearby clubs or nightlife venues, particularly on weekends, which can be heard even on higher floors and persist until the early morning hours, making it difficult for some guests to sleep. The hotel sometimes offers earplugs as a solution. Guests should also be aware that the cancellation policy can be strict, leading to charges even for unavoidable changes. Some guests who received upgrades to executive floors found the added benefits, such as lounge access, to be a valuable enhancement to their stay.