Gamma by Fiesta Americana Xalapa Nubara

This hotel offers a notable blend of traditional charm and essential amenities, with its inviting garden and pool area frequently cited as a signature feature that provides a tranquil escape. Guests often commend the generally attentive staff and the overall cleanliness of the property, despite some areas showing signs of age. The comfortable rooms are also a highlight for many visitors. While the hotel's facilities are well-maintained, some aspects indicate a need for modernization. This establishment is particularly well-suited for business travelers seeking a convenient base with necessary services, and for families looking for a relaxing environment with recreational options. Sightseers will also appreciate its accessible location. To ensure a pleasant experience, it is recommended to verify the functionality of the air conditioning and the pool heating upon check-in, as these have been noted as occasional concerns.

Facilities & Amenities
The hotel features a pleasant garden and pool area, which many guests find appealing for relaxation. However, numerous reviews indicate that the pool is often not heated, despite being advertised as such, and some guests reported it being dirty or having broken tiles, leading to minor injuries. The gym facilities are consistently described as old and in poor condition, with many machines being non-functional, which detracts significantly from the guest experience for those seeking to maintain their fitness routine. Similarly, the sauna and steam room are frequently reported as not working or failing to heat up properly. While Wi-Fi is available, several guests noted that the connection in their rooms was deficient, making it challenging to work or stay connected effectively.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with many appreciating the spacious rooms and comfortable beds that contribute to a restful stay. However, a recurring concern is the overall age of the rooms, which some describe as dark or poorly lit, indicating a need for modernization. The carpets in both rooms and hallways are frequently mentioned as being dirty, stained, or dusty, and a pervasive smell of dampness or humidity is a common complaint, detracting from the overall ambiance. A significant issue highlighted by numerous guests is the non-functional air conditioning, with reports of units not cooling or being entirely broken, leading to uncomfortable temperatures. While bathrooms are generally clean, some guests noted issues with fixtures or a lack of basic amenities like extra towels or quality soap. Noise from events or nearby establishments can also impact sleep quality for some.

Dining & Food Quality
The hotel's restaurant receives varied feedback, with many guests praising its pleasant atmosphere and the attentive service provided by the staff. The breakfast buffet is frequently highlighted as a strong point, described as very rich, varied, and complete, with fresh items prepared on demand. However, some guests expressed disappointment with the overall food quality in the restaurant, noting that dishes sometimes lacked flavor or seasoning, and that buffet items could be cold or limited in variety. Service speed in the restaurant was also a point of concern for some, with reports of slow service, particularly for à la carte orders. There were also instances of confusion regarding the inclusion of breakfast for children, leading to unexpected charges. Despite these mixed reviews, many find the dining options to be a convenient and generally satisfying aspect of their stay.

Location & Accessibility
The hotel's location is consistently praised by guests, described as central and convenient for various purposes. Its proximity to key attractions like the Museum of Anthropology and local shopping centers like Soriana makes it an an ideal base for both leisure and business travelers. Guests appreciate its easy access to the city's main roads, allowing for smooth entry and exit without navigating heavy traffic. This strategic positioning is a significant advantage, enabling guests to explore the city with ease or attend business engagements efficiently. However, feedback regarding parking facilities is less positive. The hotel's parking area is often described as small and can be difficult to access, which can be inconvenient for guests arriving by car.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, attentiveness, and excellent service, with many guests highlighting their willingness to assist and their respectful demeanor. However, the reception experience is a frequent source of frustration for many, with reports of long waits during check-in, issues with room assignments (including being given occupied rooms or rooms of a lower category than booked), and a general lack of responsiveness or helpfulness in resolving problems. Some guests also noted that reception staff seemed untrained or unequipped to handle certain requests. The valet service also garnered significant negative feedback, with multiple reports of missing belongings from vehicles, leading to a lack of trust and dissatisfaction among guests. Despite the positive interactions with individual staff members, systemic issues in key service areas impact the overall guest experience.

Additional Information
Guests should be aware of several important details that may impact their stay. A significant concern raised by multiple guests is the occurrence of water outages, sometimes lasting for extended periods without prior notification or adequate resolution from the hotel. The pool area can also be a source of disturbance, as pool parties are occasionally held late into the night, leading to considerable noise that affects room comfort. For those utilizing loyalty programs, there have been reports of difficulties in applying rewards program benefits or discounts at reception. Furthermore, guests have experienced issues with room keys not working correctly, and some rooms are undergoing renovation, which may result in certain floors being out of service or a different aesthetic than expected. Common in-room amenities like a minibar are often absent, and some guests noted a lack of extra blankets, poor quality soap, or outdated televisions with limited functionality.