Garden of the Gods Resort and Club

The resort is widely celebrated for its breathtaking views of the Garden of the Gods and Pikes Peak, which serve as its signature feature and are consistently highlighted by guests. These stunning vistas enhance the experience from rooms, dining areas, and recreational facilities, making it an ideal destination for sightseers, nature lovers, and those seeking a peaceful retreat. The hotel also garners praise for its spacious and clean rooms, as well as its comprehensive amenities, including impressive pools and a well-equipped fitness center. It is particularly well-suited for couples on romantic getaways or honeymoons, families seeking comfortable accommodations and activities, and business travelers looking for a serene environment after work. To maximize your stay, guests recommend requesting a room with a direct view and being diligent in reviewing all charges upon checkout to avoid potential billing discrepancies.

Facilities & Amenities
Guests frequently commend the resort's extensive facilities that cater to relaxation and activity. The infinity pool is a standout feature, often described as heated and offering spectacular views, providing a unique swimming experience. The fitness center and gym are noted for being well-equipped, spacious, and also boasting impressive views, with various classes like yoga and barre available. The spa is highly regarded for its services, including massages and pedicures, and features such as a Himalayan Salt Room and a Rain shower, contributing to a luxurious wellness experience. While hot tubs are available, some guests found them to be small or had issues with their functionality. The resort also offers walking trails, inviting outdoor patios with fire pits, and a golf course. Wi-Fi generally performs well, and room service is available. Guests should be aware that while tennis and pickleball courts are on-site, access may incur additional charges beyond the resort fee. Electric vehicle charging is not available directly on-site, though transport to nearby charging stations is offered.

Cleanliness & Room Comfort
The accommodations consistently receive high praise for their cleanliness and overall comfort. Rooms are frequently described as gorgeous, spacious, well-appointed, and newly renovated, featuring modern designs. Guests appreciate the comfortable beds and high-quality linens that contribute to a restful sleep. The bathrooms are a highlight, often noted for their generous size, walk-in showers, and luxurious soaking tubs, with some even including a separate makeup counter. Many rooms feature a cozy fireplace and a balcony or patio that offers stunning views. In-room amenities like a fridge, espresso machine, and kettle add convenience. While most guests find the rooms quiet, some have reported issues with noise from adjoining rooms due to thin walls or occasional construction noise. Additionally, some guests experienced problems with the AC or heating systems, requiring manual adjustments or maintenance.

Dining & Food Quality
Feedback on the resort's dining options is varied. The Grand View Restaurant is frequently mentioned, primarily for its stunning views and upscale decor, with many guests praising the excellent food and good service. Other dining venues like The Rocks and Kissing Camels also receive positive mentions for their cuisine. Guests appreciate the availability of gluten-free options and staff knowledge regarding dietary restrictions. Room service is generally described as excellent, fast, and accurate. The bar is commended for its great cocktails and extensive wine selection. However, some guests found the food quality to be inconsistent or overpriced, with occasional reports of issues such as cold dishes or even food safety concerns from the coffee shop. Breakfast experiences range from excellent with good variety and fresh juice to being considered just okay and expensive.

Location & Accessibility
The resort's central location is a significant advantage, offering unbeatable views and direct proximity to the Garden of the Gods park, making it ideal for hiking and sightseeing. It also provides convenient access to Pikes Peak and is a short drive from Downtown Colorado Springs and other local attractions. Guests appreciate the ease of exploring the area from this base. On-site walking trails are available for leisurely strolls. For getting around the property, valet service is offered and generally praised for its efficiency and friendliness, though some guests reported unresponsiveness. Self-parking is also available and appreciated by those who prefer it. However, guests staying in the casitas or cottages should note that some of these units are located a distance from the main amenities, often requiring a short drive or the use of the valet service to access restaurants and other facilities.

Staff & Service
The resort's staff and service receive mixed reviews, with many guests praising their friendly, attentive, helpful, and professional demeanor, contributing to a welcoming and top-notch service experience. Specific commendations often go to the valet staff for their efficiency and helpful suggestions, and the concierge for providing excellent customer support, often via text. Housekeeping is generally noted for its cleanliness and attention to detail. However, some guests reported inconsistent service, lack of urgency, or unprofessionalism from certain staff members, particularly at the front desk or in restaurants. Issues with difficulty resolving problems, staff lacking knowledge, or occasional language barriers were also mentioned. The check-in and check-out processes varied, with some finding them quick and seamless, while others experienced disappointing delays or complications, especially concerning billing.

Additional Information
A recurring and significant concern for many guests involves billing errors and difficulty resolving these problems post-checkout. Numerous reviews highlight instances of double charges, unapplied credits from travel portals, and issues with gift card redemption, leading to considerable frustration and time spent disputing charges. Guests are strongly advised to meticulously review their bills. The resort also has a strict 7-day cancellation policy, which some guests found unusual and resulted in unexpected fees. While a resort fee is charged, some amenities, such as certain tennis courts, may incur additional costs. Some guests reported experiencing construction noise or being assigned rooms near active construction areas. Occasional issues with Wi-Fi being down for extended periods and room keys not working were also noted. Guests staying in the casitas or cottages sometimes found the soundproofing between rooms to be inadequate.