Gatzara Suites Santa Gertrudis

The hotel offers a charming and stylish retreat, with its rooftop bar and pool serving as a signature feature, providing a perfect spot to unwind with drinks and enjoy the ambiance. Its central location in a beautiful village makes it an ideal base for explorers and sightseers looking to discover the island, as well as couples seeking a romantic and cozy getaway. Guests frequently highlight the hotel's appealing design, overall cleanliness, and the generally helpful nature of the staff. While many appreciate the comfortable accommodations, some reviews indicate potential issues with noise levels, suggesting that guests might benefit from requesting a room away from the street or adjacent restaurants to ensure a more peaceful stay. The hotel's unique vibe and convenient setting contribute to a memorable experience for those seeking a blend of relaxation and local exploration.

Facilities & Amenities
The hotel features excellent facilities, most notably a rooftop bar and pool that are highly praised for their ambiance and as a relaxing spot to end the day. Guests appreciate the availability of a gym for their fitness needs. A significant convenience is the private parking located under the hotel, which is secure and accessible, though some noted it might be free depending on space. While the rooftop bar is a popular evening spot, some guests found it was not open during the day, limiting daytime enjoyment of the pool area. There were also isolated reports of the elevator being out of service, which caused inconvenience, particularly for accessing the car park. Wi-Fi is generally available, allowing guests to stay connected.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and maintained to a high standard daily, often describing them as spacious, bright, and airy, with a pleasing design and decor. The beds are frequently noted as comfortable, and the showers and bathrooms are well-regarded. However, a recurring concern is noise, with some rooms facing the street or adjacent to restaurants experiencing significant disturbances from conversations, clearing tables, and general street activity late into the night. Some guests also reported thin walls, noise from water pipes, and neighbors, impacting sleep quality. While most find the rooms well-appointed, a few mentioned issues with blackout blinds or a lack of in-room amenities like coffee makers or complimentary water.

Dining & Food Quality
The hotel's rooftop bar is a standout feature, highly recommended for its excellent drinks, particularly cocktails, and its vibrant atmosphere, making it a popular spot for evening relaxation. Guests consistently praise the quality of the beverages and the overall vibe of the bar area, noting it as a perfect place to unwind and enjoy the views. Regarding breakfast, the hotel does not offer it on-site; instead, guests are directed to a nearby restaurant where they receive a discount. While some found the external breakfast to be very good, many guests expressed disappointment that it was not included and found the daily cost, even with the discount, to be quite expensive, impacting the perceived value of their stay and leading to a feeling of hidden costs.

Location & Accessibility
The hotel boasts an exceptional central location within a beautiful and chic village, making it a perfect base for exploring. Guests consistently praise its proximity to local amenities, noting that it is within walking distance of numerous restaurants, bars, and shops. Its position in the middle of the island is highlighted as ideal for those wishing to explore various parts of the region by car, offering convenient access to many attractions. A significant advantage mentioned by guests is the availability of private parking located directly under the hotel, which provides secure and convenient access, often without additional charge if space is available. This combination of a vibrant village setting and easy island accessibility makes the location a major draw.

Staff & Service
The hotel staff generally receives high praise for being friendly, helpful, and professional, contributing significantly to a positive guest experience. Many guests specifically commend the reception staff for their attentiveness, assisting with tasks such as arranging car hire, dinner reservations, and taxis, and providing valuable local recommendations. The check-in process is often described as quick and efficient. However, some guests reported a perceived lack of service personnel, leading to concerns about assistance with luggage upon arrival and a general feeling of insufficient support. A few isolated comments also mentioned staff not being as welcoming or proactive in addressing guest concerns, which contrasted with the overwhelmingly positive feedback.

Additional Information
Guests should be aware that while the hotel's website may promote certain perks for direct bookings, such as late checkout and welcome presents, the actual experience can differ. Some guests reported that late checkout came with a significant fee, and welcome gifts were not provided beyond a bottle of water. There was also confusion regarding advertised sustainable breakfast options, as breakfast is not offered on-site. Furthermore, some guests expressed dissatisfaction with the hotel's refund policy, particularly when unexpected circumstances prevented travel, noting a perceived inflexibility regarding cancellations or credits. The hotel is noted for its appealing decor and pleasant scent in the common areas, contributing to its overall ambiance.