GLō Best Western Kanata Ottawa West

The hotel offers a modern and clean aesthetic, often described as fresh and bright, making it a memorable stay for many guests. Its signature feature is the provision of numerous EV chargers, which are frequently highlighted as a convenient and functional amenity. The hotel is particularly well-suited for business travelers seeking a comfortable and functional base, and for families or sports teams attending events at the nearby Canadian Tire Centre, thanks to its spacious rooms and accommodating atmosphere. Sightseers also find it a good fit due to its easy highway access for exploring the wider area. Guests consistently praise the hotel's overall cleanliness, the exceptional comfort of its beds, and the generally friendly demeanor of the staff. To ensure a restful experience, guests sensitive to noise should consider requesting a room located on the residential side of the hotel, away from the adjacent highway. Additionally, it is advisable to clarify the security deposit policy upon booking to avoid any surprises during check-in.

Facilities & Amenities
Guests frequently commend the hotel's EV chargers, noting their abundance and functionality, though some express concerns about the associated charging fees. The hotel provides a clean gym or fitness center, allowing guests to maintain their routines. A convenient feature is the 24-hour coffee and tea station available in the main lobby or cafeteria area, which is much appreciated by many. While the hotel does not feature a swimming pool, it offers other practical amenities such as ice machines and vending machines, though a few guests have reported issues with expired products in the latter. The Wi-Fi connectivity is generally described as stable and reliable, ensuring guests can stay connected throughout their stay. Overall, the facilities are seen as modern and well-maintained, contributing positively to the guest experience.

Cleanliness & Room Comfort
Guests consistently praise the immaculate cleanliness of the rooms, often describing them as super clean, fresh, and modern in appearance. The beds receive widespread acclaim for their exceptional comfort, with many guests reporting a restful night's sleep due to the soft mattresses and ample supply of pillows. Rooms are generally noted for being spacious and well-appointed, featuring amenities such as a small fridge, iron, blow dryer, and an in-room coffee maker. The walk-in showers are appreciated for their design and good water pressure, though a few isolated reports mention issues with mold, leaks, or a lack of cold water in the sink. A significant recurring concern is noise levels from the adjacent highway, which can disturb sleep for those in rooms facing it, despite the presence of sound machines. Some guests also found the in-room seating to be uncomfortable, and there were rare but serious complaints about dirty sheets or stained carpets, and even ants in some instances.

Dining & Food Quality
The complimentary breakfast receives mixed but generally positive feedback, with many guests appreciating the variety of hot and cold options available, including eggs, sausages, and waffles. The coffee is often highlighted as excellent, though a few guests found it to be inedible. While the dining area is consistently noted for its cleanliness and the staff's diligence in maintaining it, some guests reported issues with the food quality, describing items as mediocre, cold, or lacking flavor, particularly the eggs and sausages. There were also instances where popular items like bagels, cream cheese, and fresh fruit were not adequately restocked, especially during busy periods. The hotel does not feature an on-site restaurant or bar for other meals, which some guests found inconvenient, particularly upon evening arrival. Overall, the breakfast is considered a convenient bonus, despite some inconsistencies in food preparation and availability.

Location & Accessibility
The hotel's location is highly valued for its accessibility, being situated just off the main highway, which provides easy access for travelers. Free parking is a significant advantage, with ample space available, including dedicated spots for electric vehicles, though some guests noted challenges with snow removal affecting parking availability. The hotel is conveniently located a few minutes' drive from the Canadian Tire Centre, making it an ideal choice for event attendees. While some guests describe the surrounding area as a quiet neighborhood with a nearby park and trail, others found it less ideal for walking to restaurants or shopping, suggesting a car is necessary for exploring dining options beyond the immediate vicinity. Its proximity to the highway, while convenient for travel, is also the primary source of noise for rooms facing that direction.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and attentiveness, contributing to a welcoming atmosphere. Many guests highlight the quick check-in and check-out processes, describing them as seamless and efficient. Staff members are often commended for being accommodating, assisting with requests such as late check-outs or providing space for team meals in the lobby area. However, feedback on staff is mixed, with some guests reporting instances of rude or unhelpful interactions, a perceived lack of personality, or an unwillingness to address concerns like room changes or noise complaints. There were also isolated but serious complaints regarding management's unresponsiveness to significant issues, and difficulties with specific hotel policies, such as credit card verification or the inability to deliver food orders directly to rooms.

Additional Information
Guests should be aware of the hotel's security deposit policy, which typically involves a $200 charge upon check-in; while most guests report it is refunded, some have experienced delays or found the amount to be steep. For guests traveling with infants, the availability of cribs operates on a first-come, first-served basis, meaning they are not guaranteed despite prior requests. The hotel does not provide a microwave in individual rooms, requiring guests to use a communal one in the common area. Additionally, access between different floors via stairwells may require a keycard, which some guests found inconvenient. Loyal guests who are part of the rewards program appreciate receiving gift bags upon arrival, adding a thoughtful touch to their stay.