Globales Condes de Alcudia

This hotel is highly regarded for its exceptional location, offering direct access to the beach and immediate proximity to the bustling strip of shops, restaurants, and the marina. Guests frequently highlight the friendly staff and engaging daily entertainment as significant positives, contributing to a lively atmosphere. While many appreciate the good value for a 3-star property, some note that the rooms can be dated and the food quality is inconsistent. The hotel is particularly well-suited for budget-conscious travelers, sightseers looking to explore the area, couples seeking a convenient getaway, solo guests who feel safe and comfortable, and IMSERSO groups. To enhance your stay, consider requesting a refurbished room on a higher floor for better views, and be prepared for potential waits for the single operational elevator. Bringing an extension lead is also advisable due to limited electrical sockets in rooms.

Facilities & Amenities
The hotel features a pool area that, while clean, is often described as small and can become crowded, leading to a "sun lounger mafia" where early reservation is necessary, and umbrellas are often insufficient or broken. A significant recurring issue is that only one of the hotel's elevators is consistently operational for nine floors, causing considerable wait times for guests. Wi-Fi is available but can be unstable with poor performance. Guests can rent mobility scooters and bicycles directly from the hotel. The snack bar by the pool is a popular spot, offering consistent options like pizza, burgers, and chips. The main bar operates from 10 am to midnight, though all-inclusive drink options are sometimes limited, and beverages are served in plastic cups. Guests should note that beach towels are not provided by the hotel.

Cleanliness & Room Comfort
Guest feedback on cleanliness is mixed; while many report rooms are cleaned daily with fresh towels, some experienced issues with dirty rooms, stained linens, and uncleaned bathrooms, including unpleasant odors. The rooms are frequently described as dated and basic, though some have been refurbished, particularly on higher floors. Bed comfort varies, with many finding them comfortable, but others noting hard mattresses or protruding springs. A common complaint is the presence of thin walls, leading to significant noise levels from neighboring rooms, street activity, and evening entertainment, which can disrupt sleep. Rooms typically have only one electrical socket, and amenities like a kettle or fridge are not standard. Some bathrooms are noted for awkward toilet placement or issues with the shower.

Dining & Food Quality
The food quality receives highly mixed reviews. While the breakfast buffet is generally praised for its variety and completeness, lunch and dinner are often criticized for being repetitive, lacking variety (especially in meat and vegetarian options), and served lukewarm or poorly cooked. Some guests found the overall food variety to be limited, leading them to eat out despite being all-inclusive. Conversely, others found the food to be good and acceptable for a 3-star hotel. The snack bar offers a consistent menu of quick bites like burgers and pizza, which is generally well-received. All-inclusive drinks are sometimes perceived as limited or watered down. The restaurant ambiance is often described as noisy and crowded, resembling a canteen, though staff are noted for efficiently refilling empty trays.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset. It boasts excellent beach access, being just a few minutes' walk across the road to the sand. Guests appreciate its immediate proximity to the main strip, offering numerous shops, restaurants, and bars. The marina is also within a short walking distance, and the charming old town is easily reachable by a brief stroll or bus ride. For broader exploration, public transport is readily available with bus stops conveniently located near the hotel, providing easy connections to other parts of the island, including major cities and popular attractions. This accessibility makes it an ideal base for guests who wish to explore the surrounding area without needing a car.

Staff & Service
The staff generally receive high praise for their attentive service and friendly staff demeanor, with many guests highlighting their helpfulness and professionalism. The reception staff are often commended for their efficiency during check-in and their willingness to resolve issues, though some guests reported less helpful experiences. Restaurant staff and bar staff are frequently noted for their quick service and pleasant interactions. The housekeeping team is typically efficient, providing daily cleaning and fresh towels. The entertainment team is a standout feature, consistently lauded for their energy, enthusiasm, and engaging activities throughout the day and evening, creating a fun atmosphere for guests of all ages. The hotel also offers a convenient shower room that can be booked for guests with late flights.

Additional Information
The hotel's guest demographics are quite diverse, attracting a mix of international visitors, including a significant number of IMSERSO groups, as well as couples and families. There is a smoking policy that permits smoking on balconies/terraces and at some outdoor tables. Guests should be aware that the all-inclusive drink limits can be restrictive for some. The hotel has a sun lounger policy discouraging early reservations, though this is often ignored by guests. The dining room noise levels can be quite high, making for a less relaxing meal experience. Additionally, the hotel's grounds are sometimes used as a public right of way for locals, which some guests have noted.