Gold Dust West

The hotel is undergoing significant renovations, aiming to modernize its facilities, and its signature feature is the integration of diverse entertainment options including a casino and bowling alley. Guests frequently highlight the generally friendly staff and the inclusion of a free breakfast as key positives. However, a pervasive cigarette smoke smell, particularly in common areas and sometimes even in non-smoking rooms, is a recurring concern for many. This destination is well-suited for families seeking on-site activities like bowling and arcades, road trippers looking for convenient access and amenities, and couples interested in entertainment and dining. To enhance your stay, it is advisable to inquire about the status of renovations and specific amenity availability, and be prepared for the presence of smoke in public areas.

Facilities & Amenities
The hotel offers a range of on-site facilities that contribute to the guest experience. A popular bowling alley and arcade provide entertainment for all ages, though some guests noted issues with equipment or availability during league nights. A pool and hot tub are available, but their operational status can be seasonal or impacted by ongoing renovations, with some guests reporting them closed or not well-maintained. While a fitness center is present, reviews suggest it may contain older equipment. Rooms are generally equipped with convenient microwaves and refrigerators, and free Wi-Fi is provided, though its signal strength can be inconsistent in some areas. Guests also noted the presence of vending machines and ice machines, though some reported them to be out of order.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many appreciate the appearance of remodeled rooms, describing them as spacious and well-appointed, often featuring glass shower doors and a desk. However, the beds receive mixed reviews, frequently described as very firm or uncomfortable, with pillows often noted as flat. A significant concern for many is the lingering cigarette smoke smell, which can permeate even non-smoking rooms and hallways, causing discomfort. While some rooms are praised for being clean, others reported issues such as ants, mold on walls or ceilings, dirty surfaces, or uncleaned jacuzzi tubs. Noise can also be an issue, with thin walls and slamming doors disturbing sleep.

Dining & Food Quality
The hotel's dining options, particularly the free breakfast, are a notable feature, though guest experiences vary. The complimentary breakfast is a sit-down meal with a limited menu of typically four options, often praised for its quality and value, especially the prime rib and bacon. However, some guests found the choices restrictive, especially for dietary needs, and noted that the food could be served lukewarm. Service at the restaurant can be inconsistent, with reports of long wait times and occasional unhelpful staff, particularly during busy periods. The Mexican restaurant on-site is noted as being closed. Guests also mentioned that the hotel's policy restricts takeout orders from the restaurant, requiring guests to dine in.

Location & Accessibility
The hotel boasts a convenient location right off the highway, offering easy access for travelers and making it a practical stop for road trips. Guests appreciate its proximity to various attractions in Carson City, including Mills Park, and its accessibility to Lake Tahoe. The surrounding area provides additional convenience with several stores and restaurants within walking distance. For those traveling by car, the hotel offers ample free parking, which is a significant advantage. While some guests noted the general area can be busy, the hotel's position allows for straightforward navigation to and from local points of interest.

Staff & Service
The hotel staff generally receives praise for being friendly and helpful, with many guests highlighting positive interactions. However, experiences at the front desk can be inconsistent, with some reports of long check-in times, system issues, and occasional unhelpful or rude staff members. Housekeeping service is not daily and must often be requested, which can be an inconvenience for longer stays. Service in the restaurant is also mixed, with some staff described as excellent and attentive, while others are noted for being slow or less welcoming. Feedback on casino staff, including dealers and bartenders, is varied, with some guests reporting unprofessional behavior or difficulty getting service.

Additional Information
Guests should be aware that the hotel is undergoing extensive renovations, which can impact the availability of certain amenities and temporarily alter the check-in process, sometimes requiring guests to use a different entrance. While the hotel aims to minimize disruption, some areas may be affected by construction noise or temporary closures. A deposit policy is in place, and some guests reported delays or issues with the return of their funds. The hotel has an age restriction, requiring guests to be 21+ to book a room. Although a pet-friendly policy is mentioned, specific details or suitable areas for pets were not widely elaborated upon in reviews.