Hotel Grüner Baum

The hotel is a historic and expansive property, celebrated for its extensive wellness facilities and prime central location in Bressanone, making it a memorable destination. Guests consistently highlight the impressive array of pools and saunas, alongside its direct proximity to the town center, which allows for easy exploration. This combination makes it an ideal choice for families seeking diverse recreational options and convenient access to activities, couples looking for a relaxing and romantic escape with spa amenities, and sightseers eager to immerse themselves in the local culture and attractions. The hotel's commitment to hospitality, often noted through the personal involvement of the owner family, further enhances the guest experience. To maximize your stay, guests recommend fully utilizing the complimentary Brixen Card for local transport and attractions, and considering a room in a newer or renovated section for a more modern feel.

Facilities & Amenities
The hotel boasts a comprehensive range of wellness facilities that are a major draw for many guests. These include multiple swimming pools, both indoor and outdoor heated, with some areas specifically designed for children. Guests can also enjoy various jacuzzis, a selection of saunas offering different temperatures, and a steam room, complemented by several inviting relaxation rooms, some featuring the beneficial scent of pine wood. A well-equipped fitness center is available for those wishing to maintain their workout routine. For families, dedicated play areas with activities like ping pong are provided. While the hotel's sprawling, interconnected structure can initially feel like a maze, guests generally appreciate the extensive offerings. However, some feedback indicates that Wi-Fi connectivity can be inconsistent, and a few guests noted a lack of clear signage for all facilities.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, though with some variations. Many rooms are described as spacious, clean, and comfortable, with some featuring a balcony offering pleasant views. The beds are frequently praised for their comfort, ensuring a restful night's sleep. Most bathrooms are noted as being generous in size, often equipped with both a shower and a bathtub. However, some guests have reported that certain rooms appear dated or old-fashioned, and there have been isolated concerns regarding shower drainage issues, leaking shower doors, or instances of mold in older bathrooms. While generally quiet, a few reviews mention occasional street noise or disturbances from early morning cleaning staff. Issues with air conditioning not effectively cooling rooms or heating being difficult to regulate have also been noted by some.

Dining & Food Quality
The hotel's dining experience receives considerable attention, particularly the breakfast and dinner offerings. The breakfast buffet is consistently praised for its extensive variety, featuring a wide selection of sweet and savory options, including local specialties. Many guests highlight the quality and abundance of food available. For dinner, the hotel typically offers a varied menu with choices of main courses, complemented by generous buffets for appetizers, salads, and desserts. While the overall food quality is often commended, some guests found the à la carte portions to be small, and a few noted specific dishes with strong flavors or occasional quality issues. The restaurant atmosphere can sometimes feel crowded or chaotic, especially during peak times, and some guests experienced slow or inattentive service during dinner.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of Bressanone's main attractions. It is situated very close to the town center, the main square, and the popular Christmas markets, allowing guests to explore the city conveniently on foot. Proximity to the Ponte dell'Aquila further enhances its accessibility to the heart of the town. The hotel is also well-connected to public transport, with nearby bus stops providing access to the Plose cable car and a shuttle to the train station, facilitating exploration of the wider region. Parking is available on-site, including both free outdoor spaces and a paid garage, though some guests noted that the free parking can be limited and poorly indicated, occasionally leading to confusion or full capacity.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the attentive service provided by the reception team, who are often commended for their welcoming demeanor and efficiency during check-in. The restaurant staff, including specific individuals mentioned by role in reviews, are frequently noted for their courtesy and ability to enhance the dining experience. The owner family's personal involvement, often seen greeting guests at dinner, contributes to a warm and welcoming atmosphere, making guests feel valued. However, some isolated instances of less friendly or distracted service have been reported, particularly in the dining areas, and a few guests noted issues with housekeeping rushing them in the mornings. Overall, the staff's dedication to guest satisfaction is a recurring positive theme.

Additional Information
A notable benefit for guests is the complimentary Brixen Card, which provides significant value by offering free access to public transport, including regional trains and buses, as well as the Plose cable car and various local museums. The hotel's extensive and interconnected structure, a result of merging multiple buildings, can be somewhat maze-like for first-time visitors, requiring some navigation to find specific areas. While the hotel allows pets, its pet policy is noted for high fees and the absence of amenities like bowls or beds, suggesting it may not be truly pet-friendly. Some guests have raised concerns about maintenance issues, specifically regarding air filter cleanliness leading to allergy symptoms, and a perceived lack of supervision in the wellness area, which can result in noisy or disruptive behavior from other guests.