Gran Palma

The hotel offers a memorable experience, primarily distinguished by its rooftop terrace where guests can enjoy breakfast with stunning panoramic sea views. Its central location is highly praised, providing easy access to local attractions and boat tours, making it an ideal choice for sightseers and tourists looking to explore the area. While many guests appreciate the attentive service from the staff and the overall cleanliness of the property, some note that rooms can be quite small. The hotel is well-suited for couples seeking a romantic getaway and families looking for a convenient base to explore, though some aspects like the pool receive mixed reviews. To ensure a more peaceful stay, it is advisable to request a room away from the street due to potential noise, and guests should manage expectations regarding room size and the condition of some facilities.

Facilities & Amenities
The hotel provides several facilities for guest convenience, including a swimming pool and Wi-Fi access. While the pool is a popular feature, many guests report it is often cold, dirty, or not operational, and some note it appears old and in need of maintenance, with no dedicated pool bar service available. Most rooms are equipped with air conditioning, a TV with cable channels, and a mini-bar or fridge, though some guests experienced issues with the air conditioning not working or being noisy. A significant number of reviews mention the absence of an elevator, which can be challenging for guests with heavy luggage or mobility issues, as rooms are spread across multiple floors. Some rooms also lack a safe, and there are no smart TVs available.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Many guests describe their rooms as clean and comfortable, highlighting the comfortable beds and quality linens that contribute to a restful night's sleep. However, a notable number of reviews express concerns about the overall cleanliness, mentioning issues such as dirty floors, mold in bathrooms, and a general need for better maintenance and renovation. Rooms are consistently described as small, with some guests finding them uncomfortably cramped, making it difficult to even open luggage. Noise levels are a significant recurring issue, with guests reporting disturbances from street traffic, nearby establishments playing loud music late into the night, and internal hotel noise, including plumbing sounds. Some rooms are also noted to have a damp or unpleasant smell.

Dining & Food Quality
The hotel offers a breakfast buffet served on its rooftop terrace, which is widely praised for its stunning sea views. While the view is a highlight, opinions on the food quality and variety of the breakfast itself are mixed. Many guests describe it as basic, limited in quantity, or underwhelming, with some noting issues like tasteless eggs, insipid coffee, or delayed replenishment of items. However, others found the breakfast to be good, varied, and fresh. The hotel also features a restaurant and bar area, with some guests enjoying the food and cocktails, describing the menu as good and varied. Conversely, other reviews mention slow service at the restaurant and only regular food quality. Some guests also noted a lack of room service or that the restaurant was not always operational.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests within easy walking distance of key attractions. It is conveniently situated just a few minutes from the jetty and port, making it an excellent base for those planning boat tours to the Ballestas Islands. Guests appreciate its proximity to the town center and the Malecón area, offering easy access to various restaurants, shops, and local amenities. The hotel's position also provides good connectivity to public transportation, including the bus terminal, which is just a short walk away. While the location is ideal for exploring, some guests note that being close to the main street can lead to street noise disturbances, particularly at night.

Staff & Service
The staff and service at the hotel receive varied feedback, though many guests commend the friendly and attentive service provided by the team. Numerous reviews highlight the helpful nature of the front desk staff, who are often praised for their willingness to assist with requests, provide local information, and facilitate a smooth check-in process. Guests appreciate the overall politeness and dedication of the staff in addressing needs promptly. However, some guests report negative experiences, citing unhelpful or unresponsive reception staff, and instances of poor attitude from certain service members, particularly in the dining area. Despite these isolated concerns, the general sentiment points to a staff that strives to ensure a pleasant stay, with specific mentions of pet-friendly service and flexibility with late check-out requests.

Additional Information
Guests should be aware that the hotel is described by many as being older and in need of significant renovation and maintenance, with some areas appearing worn or dated compared to promotional images. A recurring theme is that the photos published online can be misleading, particularly regarding room size, sea views, and the condition of the pool area. The hotel has a pet-friendly policy, which is appreciated by guests traveling with animals. However, some reviews mention that the hotel's design, including the lack of an elevator, can pose challenges for guests with mobility issues or heavy luggage. The hotel's overall value for money is a point of contention, with some guests feeling it is overpriced given the condition and amenities.