Housed in a red brick building, the Grand Chancellor Melbourne is situated near Chinatown Melbourne and Her Majesty’s Theatre. Facilities at this four-star Melbourne hotel include a gym and an outdoor rooftop pool. Along with en-suite bathrooms, air-conditioning, and juliet balconies, standard rooms feature satellite TV, minibars, fridges, work desks, and free and paid Wi-Fi options. Upgraded quarters add extra space and, in the case, of premier king rooms, 40” TVs and chaise lounges. Facilities at the Grand Chancellor Melbourne include a 24-hour front desk, a business centre, conference space, and concierge services. Additional conveniences include dry cleaning/laundry services and express check-in. Parking, airport transportation, and childcare are available for a fee. Breakfast is available for a fee from the on-site Footlights Restaurant. Plus, guests can enjoy dinner and drinks in the Encore Restaurant & Bar. This hotel lies within a ten-minute drive of the Melbourne Museum and Queen Victoria Market and 15 minutes from Docklands.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
Guests have found the location of this hotel appealing, consistently finding that the property is within easy reach of shopping and dining as well as attractions and sightseeing opportunities. Guests also note that the hotel is near public transport and has sufficient parking available.
The rooftop pool has proved to be a big hit, with the majority of guests describing this pool as not only clean and well maintained but also a delight to use. The temperature of the water is warm so guests have been able to use the pool in the later part of the evening while watching the sunset.
Previous guests have rated the standard of the service offered by the front desk staff highly, describing the team as friendly, accommodating, and helpful. Even those guests who have encountered disappointment in other areas of the hotel have been impressed with the reception staff.
The rooms here are an almost constant source of disappointment. Guests have found the accommodation very tired look and in a poor state of cleanliness and maintenance. Guests also report various sources of unwanted noise.
Feedback about the standard of the housekeeping here is a little mixed. While some guests encountered no real issues, others found the service a little slack. Poorly cleaned rooms and banging about in the hallways are among the reported issues.
Guests have been disappointed by the small amount of Wi-Fi that is offered free each day. Also, guests have found the Wi-Fi is regularly unavailable and offers a slow connection.
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