Grand Nosalowy Dwór

The hotel is widely praised for its excellent food, especially breakfast, and its extensive wellness facilities. Its signature feature is its stunning mountain views, particularly of Nosal, and its comprehensive family-friendly amenities, making it a memorable destination. It caters exceptionally well to families with children, offering numerous activities and dedicated spaces. However, a recurring concern among guests is the significant noise levels throughout the property, particularly from corridors and neighboring rooms, which can impact rest. While many appreciate the attentive staff and overall cleanliness, some recent reviews suggest a decline in service quality and room maintenance. The hotel is also a good fit for hikers due to its proximity to mountain trails. For a more tranquil experience, guests are advised to consider visiting during off-peak times or requesting rooms away from high-traffic areas.

Facilities & Amenities
The hotel boasts an impressive array of facilities, though their suitability varies depending on guest preferences. The swimming pool area, complete with jacuzzis and a dedicated children's section, is generally well-regarded for its offerings, including various saunas and a relaxation zone. However, many guests find the pool to be too small for the hotel's large capacity, leading to significant crowding and high noise levels, especially from children. Some also express concerns about hygiene and the hotel's policy requiring naked sauna use. A fitness center is available for guests seeking to maintain their workout routines. While Wi-Fi is provided, its reliability can be inconsistent, with some reporting weak or unstable connections. The hotel excels in its children's facilities, offering well-equipped playgrounds and playrooms, along with engaging animations. A notable drawback for many is the absence of air conditioning in some rooms, making stays uncomfortable during warmer periods, and issues with room temperature control are frequently mentioned.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Many guests commend the rooms for being spacious, modern, and generally clean, with some appreciating the daily housekeeping service. However, a significant number of reviews highlight issues such as dirty towels, stained bedding, and even the presence of insects in bathrooms, indicating inconsistencies in cleaning standards. The beds receive varied comments, with some finding them comfortable and others describing them as too hard or too soft, or noting issues like squeaky frames. A major and consistent complaint is the extremely poor soundproofing of the rooms, leading to considerable noise from corridors, neighboring rooms, and corporate events, severely impacting guests' ability to rest. Bathroom facilities also draw criticism, with reports of leaky showers, impractical taps that cause water spillage, and signs of mold. While many rooms feature balconies offering pleasant views, some guests report balcony doors that are difficult to open or close. Additionally, the mini-bar is often noted as being empty or non-functional.

Dining & Food Quality
The hotel's dining experience is a consistent highlight for most guests, with the breakfast receiving overwhelming praise. Guests frequently describe it as excellent, abundant, and diverse, offering a wide selection of dishes, including live cooking stations. The quality and taste of the food are highly commended, ensuring that every guest finds something to enjoy. Dinner options, often available as part of a half-board package, are also generally well-received for their taste and variety. The hotel features various restaurants that contribute to a pleasant dining atmosphere, though some guests note that certain dining areas or bars may be closed to regular guests due to private corporate events, limiting options during the day. The bar areas are appreciated for their offerings, and specific bartenders receive commendation for their service. However, some guests have experienced issues with staff noise in the bar areas.

Location & Accessibility
The hotel's location is generally considered advantageous, particularly for those looking to explore the surrounding natural beauty. It is conveniently situated near mountain trails, making it an ideal base for hikers and outdoor enthusiasts. While not in the immediate city center, it offers a pleasant distance from the bustling main street, Krupówki, typically a 20 to 30-minute walk away. A nearby bus stop provides easy access to both the town center and other attractions like Palenica Białczańska. Parking is a frequently discussed topic; while the hotel offers a large parking lot, it is consistently noted as being paid and expensive. Guests often report difficulties finding available spaces, especially during peak times, and some have experienced issues with the parking barrier system.

Staff & Service
The staff and service at the hotel receive mixed but generally positive feedback. Many guests commend the staff for being friendly, helpful, and attentive, contributing to a welcoming atmosphere. Specific praise is often directed towards the reception staff and bartenders for their professionalism and willingness to assist. However, some guests have reported inconsistencies, including instances of unhelpful reception staff, long queues during check-in and check-out, and challenges with staff communication due to language barriers. Housekeeping service also draws varied comments; while some appreciate daily cleaning, others note a decline in thoroughness, with issues like unemptied bins, unrefilled amenities, or even staff entering rooms without prior notice. Some guests also perceive a lack of consistent staff training, leading to conflicting information.

Additional Information
The hotel's large scale and operational focus are key aspects of the guest experience. Its considerable size means navigating the property can be complex, with numerous corridors, stairs, and elevators, though some guests appreciate the clear signage. A significant point of contention for leisure travelers is the hotel's apparent emphasis on corporate events and conferences. This focus can lead to increased noise levels and the closure of certain hotel areas, such as bars or restaurants, to regular guests, impacting their access to amenities and overall tranquility. The hotel operates a pet-friendly policy, but guests should be aware of a substantial pet fee and specific restrictions, such as pets not being permitted in dining areas, which some find inconvenient given the cost.