Hotel Grand Sunset Princess, Playa del Carmen, Mexico -

Hotel Grand Sunset Princess (Playa del Carmen, Mexico)

Hotel Grand Sunset Princess (Playa del Carmen, Mexico)

About Grand Sunset Princess

The Grand Sunset Princess resort is an all inclusive property in Playa del Carmen, Mexico that sits right along a white, sandy beach and features ocean view rooms. All rooms at this resort feature air conditioning, a coffee maker, a minibar, a private bathroom, satellite television channels, a balcony or terrace, and a safety deposit box. Upgraded rooms come with a Jacuzzi tub, bathrobes, slippers, and a private pool. Guests of this hotel will have access to 12 swimming pools, a fitness centre, nightly entertainment, a games room, a business centre, and non-motorized water sports. Scuba lessons, tennis courts, laundry services, and babysitting are available, as well. There are 12 total restaurants at the Grand Sunset Princess resort, including two international buffets. The property also has 12 bars, including a swim up bar and a beach bar. This resort is 8.6 kilometres from downtown Playa del Carmen, 17 kilometres from Xcaret amusement park, and 36.6 kilometres from the Blue Cenote.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Prolongación 5ta Avenida, Manzana 20, Lote 006, 77710, Playa del Carmen, Mexico

Rating overview

trivago Rating Index based on 12516  reviews from:
  • Location
    Very good  8.3 / 10
  • Rooms
    Not rated yet
  • Service
    Very good  8.2 / 10

Positive Reviews


Great beach

Many guests have commented on the hotel's beach, as it is beautifully manicured and kept in great shape throughout the year. There are plenty of sun loungers on the beach, as well, so even when the resort is busy, you should be able to find a lounger.


Kept very clean

Past guests have raved about how clean the resort is kept, even when it is at full capacity. These guests found that any garbage that is left around is always picked up immediately and that the rooms are cleaned daily ensuring that guests always have a comfortable space.


Wonderful, friendly staff

Most guests of this resort have appreciated the staff, saying that the majority of staff members are friendly and will greet you with a smile. This adds to the atmosphere of the hotel as a whole, as it keeps guests in a good mood.

Negative Reviews


Not the best food

There have been complaints about the quality of the food at this resort. Guests have mentioned that they expected a little more out of the food and felt as though they should have been provided with higher quality with the all inclusive option at this property.


Difficult to walk around

This is a very large resort and, therefore, guests with children have struggled to walk through the property. There is a train that takes guests from the lobby to their rooms, but this is a very slow process and guests have found that it is easy to walk than to wait for the train.


Many slippery spots

Guests have complained that the walkways and the areas surrounding the pools are quite slippery and, therefore, could be dangerous.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Steam room
  3. Massage
  4. Sauna
Hotel facilities
  1. Arcade/Video games
  2. Nightclub
  3. Elevator
  4. Gym
For children
  1. Childcare
  2. Playground
  3. Kids' club
  4. Organised activities for kids
  1. Wheelchair accessible
  2. Accessible parking
Room facilities
  1. Balcony (upon inquiry)
  2. Shower
  3. Ironing board
  4. Openable windows
Sports facilities
  1. Billiards
  2. Shooting sports
  3. Boat rental
  4. Fitness
Food and beverage
  1. All inclusive (upon inquiry)
  2. Diabetic food

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Prolongación 5ta Avenida, Manzana 20, Lote 006 , 77710 , Playa del Carmen , Mexico
Telephone: +52 9848773500 | Fax: +52 9848773516 | 

Cleanliness policies

  • New safety protocols
  • Safe distance
  • Doctor on site

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