Grantview Inn

This property is often noted for its quiet atmosphere, providing a basic, no-frills accommodation option for budget-conscious travelers or those needing a convenient stopover near the border. While some guests found the rooms to be clean and comfortable enough for a short stay, a significant number reported the property as being run-down and outdated, with pervasive issues related to cleanliness and maintenance. Its location is frequently highlighted as a key advantage for guests with specific needs in White Rock or for those crossing the border. However, the immediate surrounding area raised security concerns for some. The hotel is best suited for travelers who prioritize a quiet environment and a convenient location over modern amenities and pristine conditions. To ensure a more comfortable experience, guests are advised to manage their expectations regarding the property's age and consider bringing their own essential amenities.

Facilities & Amenities
Most guests reported a lack of in-room amenities such as coffee makers and microwaves, which many found inconvenient, often needing to seek coffee elsewhere. While mini-fridges were generally available, some guests experienced issues with them being too cold or dirty. Feedback on the televisions was mixed, with some appreciating the presence of a smart TV or good reception, while others found them to be small or temperamental. Wi-Fi was generally available and decent, though some guests initially had trouble obtaining the access code. Many rooms lacked basic items like cups or glasses. The showers received varied comments, with some noting good water pressure, but others describing them as weak or problematic. Issues with lighting, including missing bulbs or a general lack of lamps, were also reported. Additionally, the absence of an ice maker on the premises was a minor inconvenience for some.

Cleanliness & Room Comfort
A significant concern for many guests was the noise levels due to paper-thin walls, allowing sounds from adjacent rooms and upstairs to be easily heard, which disrupted sleep. While some guests found the beds comfortable and clean, others reported them as squeaky, hard, or having stained and threadbare bedding. Pillows were frequently described as thin, lumpy, or insufficient in number. The quality of towels was a major point of contention, with numerous complaints about them being old, dirty, stained, threadbare, or having holes. Overall room cleanliness received mixed reviews; while some found their rooms clean, many reported issues with dirty walls, floors, and general disarray, along with pervasive unpleasant smells such as cigarette smoke, musk, or cat odor. Furthermore, several guests noted mold in the showers and significant damage to walls and doors, including holes and broken frames, indicating a lack of maintenance.

Location & Accessibility
The property's location is frequently cited as a primary advantage, particularly for travelers needing to be close to the border or with business in White Rock. Guests found it conveniently situated for quick access to these areas and noted its proximity to a gas station and a convenience store. Some appreciated its walking distance to local shopping centers like Wal Mart and Morgan Crossing. However, the immediate surrounding area raised significant concerns for many guests, who described it as sketchy and reported feeling a lack of security. There were mentions of undesirable individuals in the vicinity, which impacted the overall sense of safety. While the property is set back from a busy road, contributing to its quietness, the general environment around the hotel was a notable drawback for some.

Staff & Service
Feedback on the staff and service was notably mixed. While some guests experienced friendly staff and a smooth check-in process, particularly during late arrivals, others reported instances of rude staff and difficulties. There were complaints about staff being unhelpful when issues arose, such as not providing Wi-Fi codes or being dismissive of concerns. The process for requesting basic supplies like towels was often problematic, with some guests being asked to prove the dirtiness of existing towels or finding their requests unaccommodated. Some guests also reported issues with the check-in process, including not being able to check in at all or experiencing disrespectful interactions from front desk personnel. Overall, while some interactions were positive, inconsistencies in service and unhelpful responses to guest needs were frequently highlighted.

Additional Information
A significant and recurring concern among guests was the lack of security at the property. Many reported feeling unsafe due to issues like doors that could be opened without a key, connecting room doors lacking proper locks, and the presence of sketchy individuals or concerns about property security, including reports of theft from vehicles. The use of older physical key locks further contributed to security worries. The hotel has a pet-friendly policy, which was appreciated by guests traveling with animals, though some noted related issues such as pet odors or hair in rooms. Despite being advertised as non-smoking, there were frequent complaints about cigarette smoke permeating rooms, indicating a lack of enforcement of the smoking policy. Furthermore, numerous guests reported issues with billing and charges, including being overcharged, charged for extra guests, or charged for rooms they did not stay in, leading to disputes and dissatisfaction.