Green Mountain Falls Lodge

The hotel offers a unique mountain retreat, distinguished by its breathtaking views and a secluded, peaceful atmosphere that allows guests to connect with nature, often spotting deer right outside their windows. Many rooms feature a jacuzzi tub, providing a luxurious touch to the stay. The presence of kitchenettes in many units also stands out, offering convenience for self-catering. This destination is particularly well-suited for couples seeking a romantic getaway and families looking for a quiet mountain escape. While most guests praise the comfortable beds, feedback on overall cleanliness and room size is mixed. To ensure a smooth experience, guests should be prepared for a self-check-in process with minimal on-site staff and manage expectations regarding the property's appearance, as some online photos may not accurately reflect its current condition.

Facilities & Amenities
Many guests highlight the in-room jacuzzi tubs as a significant amenity, providing a relaxing experience, though some reviews indicate these tubs were occasionally out of order or unavailable. The inclusion of kitchenettes in many rooms is widely appreciated, offering convenience with various utensils and dishes for preparing meals. Guests also enjoy the private or shared balconies, which provide opportunities to soak in the mountain views and observe local wildlife. For entertainment, rooms are equipped with TVs offering diverse streaming options, and free Wi-Fi is generally available, though a few guests reported minor connectivity issues. It is important to note that the property does not feature a swimming pool, and while some outdoor hot tubs are mentioned, their functionality has been inconsistent according to guest feedback.

Cleanliness & Room Comfort
Feedback on room cleanliness is notably mixed; while many guests found their accommodations clean and well-maintained, a significant number reported issues ranging from dust and moldy showers to dirty bedding, uncleaned dishes, and unpleasant odors, including strong fragrances or pet urine. Despite these concerns, the beds consistently receive high praise for being exceptionally comfortable, often described as sleeping on a cloud. However, a common complaint is the small room size, with many guests finding them cramped and lacking adequate seating or storage space like closets or dressers. Noise levels can also be an issue, as thin walls often allow sounds from adjacent rooms to be heard. In-room amenities vary, with some guests noting issues with coffee makers, heating or air conditioning, and the design of bathrooms, which sometimes lack a sink, grab bars, or a shower curtain for the deep tubs.

Location & Accessibility
The hotel's picturesque mountain location is a major highlight, offering a secluded setting with breathtaking views and frequent sightings of local wildlife like deer. Guests appreciate its proximity to a tiny, quiet town, allowing for an easy walk to local restaurants and access to natural features such as a stream and lake. While the location is praised for its natural beauty and tranquility, accessibility can be a challenge. The parking area is often described as being on a steep hill with minimal lighting and unclear signage, making it difficult to find, especially at night. The gravel driveway can also be problematic for some vehicles. Despite these navigation issues, the location serves as an excellent base for exploring the surrounding area by car, offering a true mountain escape.

Staff & Service
Guest feedback on staff and service is notably mixed. Many guests commend the staff for being friendly, helpful, and accommodating, particularly in arranging room upgrades and responding promptly to inquiries via phone. However, a significant number of reviews detail highly negative experiences, citing instances of unprofessionalism and a lack of willingness to resolve issues or provide refunds, particularly from one specific individual. The check-in process is primarily self-serve, which some guests find easy and convenient due to the absence of a traditional front desk. Conversely, this lack of on-site staff can be a major drawback when problems arise, as guests reported difficulty finding assistance or receiving timely responses. Additionally, some guests noted the absence of daily maid service during their stay.

Additional Information
The hotel maintains a pet-friendly policy, which is highly appreciated by guests traveling with their animals, noting the staff's accommodating nature towards pets. However, the property is frequently undergoing construction and renovations, which has impacted guest experience, leading to unavailable patio areas, debris, and a general sense of the grounds being under development. A recurring concern among guests is the significant discrepancy between the online photos and the actual condition of the property, with many feeling the images are misleading and do not accurately represent the current state of the rooms or common areas. Some guests also reported issues with strong fragrances or other unpleasant odors in their rooms. Furthermore, a few reviews raised concerns about room security, mentioning issues like non-functional door locks or a general feeling of unease due to the lack of on-site staff.