Hôtel De La Loge

The hotel offers a memorable stay, distinguished by its charming character as an old Catalan mansion and its unbeatable central location in the heart of the historic district. Guests are consistently impressed by the hotel's cleanliness throughout, from the common areas to the individual rooms, and the generally comfortable beds that contribute to a good night's sleep. The friendly and helpful staff are frequently highlighted for their welcoming demeanor and attentive service, making guests feel at home. This establishment is particularly well-suited for sightseers and couples eager to explore the city's attractions, shops, and restaurants on foot, as well as rugby fans attending local events. To ensure a pleasant experience, it is advisable to inquire about room location to minimize potential street noise and to be aware of the hotel's specific reception hours, especially for early arrivals or late departures.

Facilities & Amenities
The hotel provides a range of amenities designed to enhance guest comfort, though some aspects receive mixed feedback. Air conditioning is widely praised for its effectiveness, especially during warmer periods, ensuring a cool and comfortable room environment. While an elevator is available, some guests note that certain rooms still require navigating additional stairs, which can be inconvenient with luggage. Wi-Fi connectivity is a point of contention, with some guests reporting poor or unreliable service, while others find it satisfactory. Many rooms feature a balcony, offering pleasant views, and a kettle for hot beverages. However, the absence of a fridge in rooms is a common observation, and some guests experienced issues with non-functioning safes. The hotel's common areas are frequently admired for their beautiful decor and charming ambiance, contributing to the overall character of the property. Luggage storage is offered, but its availability is limited by the hotel's specific reception hours.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness, noting that both rooms and common areas are meticulously maintained and refreshed daily. Room comfort is generally positive, with many guests praising the comfortable beds and quality linens that ensure a restful night's sleep. However, some found the beds to be too soft or small, and pillows were occasionally described as low quality. Room size varies significantly, with some guests enjoying spacious accommodations, while others found their rooms to be small or even cramped. A recurring concern is noise levels, particularly from the street due to late-night revellers and early morning cleaning services, which can disturb sleep. Internal noise is also mentioned, attributed to thin walls and audible plumbing. Bathrooms receive mixed reviews; some are modern and well-appointed, while others are described as old, small, or in need of renovation, with issues like dirty grout, blocked sinks, or inadequate heating. The design of some bathrooms is also criticized, such as toilets being too close to walls or small shower cubicles.

Dining & Food Quality
The hotel offers a breakfast service that generally receives positive feedback for its value and convenience. Most guests describe it as a satisfactory continental breakfast, providing a decent start to the day. The breakfast variety typically includes items such as pastries, bread, cereals, meats, cheeses, juice, and coffee. While many find the selection adequate, some guests note that the choices are somewhat limited or basic, describing it as sober or minimal. The quality of the food is generally considered good, with fresh pastries often highlighted. The breakfast area itself is noted for its pleasant atmosphere, though some find it a bit dark due to the hotel's location on a narrow street. Overall, the breakfast is seen as a convenient and affordable option, especially given the hotel's central location with numerous external dining choices nearby.

Location & Accessibility
The hotel's central location is overwhelmingly cited as its strongest asset, placing guests directly in the historic center of the city. It is ideally situated within easy walking distance of major attractions like the castle, cathedral, and town hall, as well as a plethora of shops, restaurants, and the tourist information office. This prime position makes it perfect for exploring the city on foot. However, its location on a pedestrian area presents challenges for guests arriving by car. The hotel does not have its own parking garage, and while public parking is available nearby (typically a 5-10 minute walk), it can be expensive, and some guests experienced issues with pre-paid tickets not working. This often necessitates carrying luggage over a distance. For those relying on public transport, the hotel is conveniently located about a 15-minute walk from the train station and close to an airport bus stop. Inside the hotel, guests should be aware of the presence of stairs and uneven floor surfaces, even with an elevator available, which can impact accessibility for some.

Staff & Service
The hotel staff generally receives high praise for their friendly staff and helpful staff demeanor, with many guests highlighting their welcoming and attentive approach. The quick check-in process is appreciated, contributing to a smooth arrival experience. However, a significant point of concern for many guests is the limited reception hours, as the front desk is often unstaffed between late morning and mid-afternoon, and also in the evenings. This can lead to difficulties for guests needing to store luggage before check-in or after check-out, or those requiring assistance outside these hours, though an access code is provided for entry. While housekeeping is consistently noted for its high standards and daily service, some guests report negative experiences with specific staff members who were perceived as rude, arrogant, or unhelpful, particularly when addressing issues like parking discrepancies or refund requests. Overall, the staff's commitment to providing a positive experience is a recurring theme, despite occasional inconsistencies in service or communication regarding hotel policies.

Additional Information
Guests should be aware of a significant renovation project ongoing on one of the hotel floors, which has caused considerable noise from early morning drilling and hammering, and some guests were not informed of this prior to booking. Access to the hotel when the reception is unstaffed requires an hotel access code, which is generally provided, though some guests experienced delays in receiving it. A controversial smoking fee of 90 euros has been levied against some guests for alleged smoking in rooms, which they vehemently deny, leading to disputes and claims of unjustified charges. The hotel has a no pet policy, which some guests found disappointing. The building character is often described as charming and unique, reflecting its age as an old Catalan mansion, with beautiful common areas. However, some rooms have windows that directly face offices in adjacent buildings, impacting privacy. Additionally, the in-room TV channels are limited, primarily in French or Spanish, with no English options.