Hôtel Motel Le Regent Québec city

This hotel offers a unique convenience with its direct parking access to ground-floor rooms, appealing to travelers with a car seeking easy entry and exit. While some guests find the location convenient for accessing Quebec City attractions, the overall guest experience is highly inconsistent. Many reviews highlight significant concerns regarding room cleanliness and comfort, with frequent mentions of temperature control issues and uncomfortable bedding. The staff's conduct is a recurring point of contention, with numerous reports of unhelpful or rude interactions, leading to frustration for many. Budget travelers who prioritize affordability and a convenient driving location might consider this option, provided they are prepared for potential compromises in service and room quality. It is advisable to thoroughly confirm all booking details and deposit policies upon arrival, and to be prepared for varying levels of room amenities and comfort.

Facilities & Amenities
Guest feedback on the hotel's amenities is quite varied, with some key areas of concern. The Wi-Fi connectivity is a frequent topic; while some guests reported strong and fast internet access, many others experienced significant issues, describing it as slow, choppy, or completely non-functional. Similarly, the temperature control within rooms received mixed reviews. Many guests struggled with heating and air conditioning units, reporting that rooms remained too cold even when adjusted, or that it took several hours for the desired temperature to be reached. Conversely, a few found the AC to be effective and quiet. Furthermore, the functionality of electrical outlets and charging ports is a common complaint, with multiple guests noting that many outlets were not working or that there were insufficient places to plug in devices.

Cleanliness & Room Comfort
Guest experiences regarding room cleanliness and comfort are highly polarized. While some guests reported their rooms were impeccably clean with fresh linens and no issues, a significant number encountered various problems. Common complaints included dusty floors, stained or torn bedding, and the presence of sawdust or other debris. Some rooms were described as having an unpleasant musty odor or smelling of antiseptic. Issues with bed bugs were also reported by a few guests. Regarding room comfort, many found the beds uncomfortable or lumpy, and some noted that the quilts were too thin, especially in cold weather. Noise levels were a frequent concern, with guests reporting thin walls that allowed sounds from adjacent rooms to be easily heard. Additionally, some experienced problems with non-working lights and broken fixtures within the rooms.

Dining & Food Quality
Feedback on dining options at the hotel is limited but consistently negative regarding value and quality. While breakfast is available, guests noted it comes at an additional cost and is perceived as overpriced for what is offered, typically consisting of basic items like cereals and some fruits. Many felt that local alternatives, such as a nearby coffee shop, provided better value and more appealing options for breakfast. There are no detailed mentions of other restaurant facilities or room service within the hotel, suggesting these are not prominent features or are not well-regarded by guests. The overall impression is that the hotel's food offerings do not meet guest expectations for quality or variety, especially when considering the extra charge.

Location & Accessibility
The hotel's location is generally considered convenient for guests traveling by car, offering easy access to the highway and being a short drive from Quebec City's main attractions, including downtown and the Montmorency Falls. Guests appreciate the ample parking available, with some rooms offering direct access to the parking lot. While the location is advantageous for those with private transportation, it is less ideal for guests relying on public transit, as bus stops are not always conveniently located for return journeys, sometimes requiring a significant walk. Some reviews also mention the surrounding neighborhood as being "sketchy" or having people "loitering," which made some guests feel uncomfortable, particularly at night.

Staff & Service
The staff and service at this hotel are a predominant source of negative feedback from guests. Numerous reviews describe interactions with staff as rude, unprofessional, and unhelpful. Common complaints include difficulties with check-in, such as long waits for staff to appear or disputes over payment despite prior bookings. Several guests reported instances where their reservations were inexplicably cancelled or they were denied access to their rooms, sometimes late at night. There are also frequent mentions of staff being uncommunicative or aggressive when issues arose, particularly concerning security deposits which many guests struggled to retrieve, often being accused of damages or theft. Overall, the lack of attentive and respectful service significantly detracted from the guest experience for a large number of visitors.

Additional Information
Guests should be aware that the hotel has a contentious security deposit policy, with numerous reports of guests struggling to get their deposits refunded or being accused of damages upon checkout. There are also significant concerns about misleading online information, as many guests found the actual appearance and condition of the hotel and rooms did not match the photos or descriptions provided on booking websites. Some guests noted that the hotel's after-hours service can be unreliable, leading to situations where guests were locked out or had to wait extended periods to check in. Furthermore, the hotel has been described as having a generally unmaintained exterior, with some areas appearing abandoned or unkempt.