Hôtel-Motel Normandin Alma

This hotel stands out for its extensive recent renovations, offering guests a consistently clean and modern environment that many describe as brand new. Its prime central location in Alma, placing it within easy reach of the city center and numerous dining options, makes it an excellent choice for leisure travelers seeking convenience and business travelers needing accessibility. Guests frequently highlight the comfortable beds and the overall pleasantness of the rooms. To enhance your stay, consider requesting a room away from the back of the hotel if you are sensitive to noise from nearby drive-thrus, and be aware that reception hours may be limited, so plan accordingly for any in-room needs.

Facilities & Amenities
The rooms are generally well-equipped, featuring convenient microwaves and refrigerators, which guests appreciate for longer stays or storing snacks. However, some visitors noted a lack of basic amenities such as coffee filters, sufficient pillows, or hangers for clothes. A recurring issue was the functionality of the in-room televisions, with several guests reporting difficulty operating them and a lack of clear instructions. Additionally, the absence of in-room phones and a readily available contact number for assistance during limited reception hours was a point of concern for some, particularly when encountering issues like a TV signal loss.

Cleanliness & Room Comfort
Guests largely commend the hotel for its cleanliness and the overall comfort of the rooms, often describing them as spacious and pleasant. The beds and pillows receive high praise for being exceptionally comfortable, ensuring a restful night's sleep. The effective blackout blinds are also a welcome feature, contributing to a dark and quiet sleeping environment. However, some guests reported isolated incidents of inadequate cleaning, such as finding a food wrapper under the bed or concerns about unwashed bed sheets. A few also mentioned a lingering cigarette smell in some rooms and issues with shower water pressure being low compared to the sink.

Dining & Food Quality
The hotel's on-site restaurant is well-regarded, with many guests praising the food quality as great and recommending it. While some guests appreciated a discount offered for breakfast, others expressed a desire for breakfast to be included as part of their stay. Beyond the hotel's own offerings, its excellent location means there are numerous restaurants within easy walking distance, including a popular local establishment directly across the parking lot, providing a wide array of dining choices for guests.

Location & Accessibility
The hotel boasts a great central location in Alma, making it highly convenient for guests. It is situated within walking distance of many restaurants and the city center, allowing easy access to local attractions and dining options. This accessibility makes it ideal for both short stopovers and longer visits. While the location is generally praised, one specific concern raised was the condition of the parking lot, which was described as very icy and slippery during colder periods, posing a potential hazard for guests.

Staff & Service
The staff at the hotel consistently receives positive feedback for being friendly, accommodating, and helpful. Guests particularly appreciated the warmth and friendliness of the evening staff. The hotel's proactive employee follow-up to ensure guest presence was also highlighted as excellent service. However, some guests noted that reception hours are part-time, which led to challenges when immediate assistance was needed for in-room issues, as there was no direct contact available or an in-room phone to reach staff during these periods.

Additional Information
The hotel is noted for its pet-friendly policy, making it a suitable option for guests traveling with their dogs. A significant concern raised by some guests pertains to security, specifically the observation that corridor doors lacked locking devices, potentially allowing unauthorized access to the establishment. Guests also expressed a desire for a booklet with local businesses and attractions to be provided in the rooms. Furthermore, some visitors reported issues with other guests smoking outside on the gallery, which impacted their ability to comfortably use the outdoor seating areas.