Hôtel Regina

The hotel is a charming establishment, particularly memorable for its direct proximity to the Gare Saint-Jean train station, making it an ideal choice for train travelers and business travelers seeking convenience. Its location also appeals to sightseers, with easy access to the city center via nearby tram lines. Guests consistently highlight the exceptionally friendly and helpful staff, who contribute significantly to a welcoming atmosphere. While the hotel maintains a generally high standard of cleanliness, feedback on room comfort is mixed, with some rooms praised for their spaciousness and quietness, while others are noted as more basic or prone to noise. The building itself possesses a unique character, blending old-world charm with modern renovations. To ensure a peaceful stay, guests are advised to request a room facing the interior courtyard, and to take advantage of the convenient early breakfast service.

Facilities & Amenities
Guests appreciate the practical amenities available, including reliable free Wi-Fi throughout the property, ensuring connectivity for all visitors. An elevator provides convenient access to upper floors, though some guests note its compact size. The hotel offers secure luggage storage, a much-valued service for those arriving early or departing late. While many rooms do not feature a kettle or mini-fridge, which some guests missed for in-room hot drinks or cool storage, specific room types, such as those with a spa bath, offer enhanced comfort and unique features. The hotel also provides pleasant common areas, including a welcoming lobby and a quiet interior garden or courtyard, offering inviting spaces for relaxation. For cyclists, a secure bike storage facility is available, adding to the hotel's appeal for active travelers.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests describing their rooms as spotless and well-maintained. However, feedback on room comfort is varied. Most guests find the beds comfortable, ensuring a restful night's sleep, and appreciate the provision of hairdryers. Some rooms are noted for being spacious, while others are described as small or basic. Noise levels are a recurring theme; while some rooms, particularly those facing the interior courtyard, are praised for being remarkably quiet and well-insulated, others, especially street-facing ones, can experience noise from trams, traffic, or neighboring rooms and corridors. A few guests reported issues such as outdated decor, a damp smell, or specific problems with showers, including low pressure, slow drainage, or the need to hold the shower head. Some also noted the absence of comprehensive toiletries beyond basic soap dispensers.

Dining & Food Quality
The hotel's breakfast service is consistently highlighted for its convenience and value. Available from an exceptionally early hour of 5 AM, it caters well to guests with early departures. Most guests find the breakfast buffet to be good value for money, offering a continental style selection. The spread typically includes a variety of pastries, bread, cold cuts, cheese, yogurt, and fruit, along with coffee and juices. While some guests describe the selection as basic or minimal, many appreciate the quality and freshness of the items provided. A unique and appreciated touch is the availability of a boiled egg maker, allowing guests to prepare eggs to their preference. Additionally, the hotel thoughtfully leaves leftover pastries from breakfast in the lobby during the afternoon for guests to enjoy as a snack.

Location & Accessibility
The hotel's central location is its most significant advantage, situated directly opposite the Gare Saint-Jean train station. This prime position offers unparalleled convenience for travelers arriving or departing by train, including direct access to the airport shuttle. Guests also benefit from immediate access to tram and bus stops right outside the hotel, providing excellent public transport links to the city center and other areas of interest. The surrounding neighborhood is vibrant, with numerous restaurants, cafes, and supermarkets within easy walking distance, offering ample dining and shopping options. While the hotel does not have on-site parking, a secure garage is available a short walk away for a fee, which some guests found convenient despite the distance.

Staff & Service
The hotel staff consistently receive high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently commend the welcoming and attentive service provided by the entire team, from reception to breakfast staff. The check-in process is often described as quick and efficient, with staff readily accommodating requests such as early check-in or room upgrades when possible. The availability of 24-hour reception ensures assistance is always at hand. Specific services like secure luggage storage are highly appreciated, allowing guests to explore the city unencumbered. The staff's willingness to provide local recommendations and their overall dedication to guest satisfaction significantly enhance the stay experience, making many guests eager to return.

Additional Information
The hotel building itself is a notable feature, described as having a charming, old-world character with beautiful original elements like a stained glass window on the staircase, blending historical appeal with modern renovations. While the hotel generally aims for quietness, guest experiences with soundproofing vary; some rooms are very quiet, while others may experience more ambient noise. A practical amenity for active guests is the provision of secure bike storage within the interior garden. The hotel's commitment to guest convenience is further demonstrated by its exceptionally early breakfast hours, starting at 5 AM, and the thoughtful gesture of leaving leftover pastries in the lobby for guests to enjoy later in the day. These unique touches contribute to a pleasant and memorable stay.