H10 Costa Adeje Palace

This hotel is a popular choice for many, with a significant number of guests returning for multiple stays, drawn by its multiple pools, including a heated infinity pool, and direct beach access. The well-maintained grounds and generally friendly staff contribute to a relaxing atmosphere. It is particularly well-suited for families of all ages, offering a dedicated kids club and heated children's pools, making it easy for multi-generational groups to enjoy their holiday. Couples also find it appealing for a romantic getaway, especially with the adult-only pool areas. For sightseers, the hotel's location provides convenient access to nearby attractions and coastal walks. To enhance your experience, consider requesting a room away from potential noise sources, and exploring the "Privilege" upgrade for access to exclusive amenities.

Facilities & Amenities
The hotel boasts an impressive array of pools, catering to various preferences, including heated kids pools and a delightful adult-only infinity pool that is also heated. While the main pools can be a bit chilly, there are ample sunbeds available, ensuring guests can always find a spot to relax. An indoor pool is also on offer. For those looking to stay active, the gym is available, though some guests find it basic and lacking in certain equipment or air conditioning. Wi-Fi coverage is generally good throughout the property, although some guests note that the speed can be slow. Guests should be aware that certain in-room amenities, such as the room safe, kettle, and coffee maker, incur additional daily charges, and an ironing service is available for a fee. The kids club is highly praised, providing engaging activities for younger guests, and evening entertainment is provided nightly.

Cleanliness & Room Comfort
Guest feedback on cleanliness is generally positive, with rooms described as well-maintained and tidy, and housekeeping providing fresh towels daily. However, some guests have noted inconsistencies, such as infrequent sheet changes or minor oversights in daily cleaning. Room condition receives mixed reviews; while some find them spacious and comfortable, others describe them as dated, worn, and in need of a refresh. Beds are a point of varied opinion, with several guests finding them hard, though mattress toppers are available upon request to improve comfort. Noise levels are a significant concern for some, with reports of noise traveling through walls, from nearby building work, and from road noise, impacting sleep quality. Bathrooms are functional but sometimes described as dated, with some experiencing fluctuating shower temperatures. The absence of complimentary water in rooms is also a common observation.

Dining & Food Quality
The buffet restaurants offer a wide variety of options for breakfast, lunch, and dinner, aiming to cater to diverse tastes. Breakfast is consistently highlighted as extensive and good, with fresh cooking stations for items like omelettes and pancakes. However, the food quality for lunch and dinner receives mixed reviews; while some guests find it delicious and varied, others describe it as average, repetitive, or even cold, with some dishes lacking flavor. The main dining areas can feel busy, resembling a "canteen" during peak times. The specialty restaurants, La Tosca and Sakura, generally receive higher praise for their dining experience and food quality. For all-inclusive guests, a good selection of branded drinks is available, though some guests express disappointment that water is not included with dinner for half-board guests, and the coffee quality is sometimes criticized.

Location & Accessibility
The hotel boasts an excellent seafront location, providing direct beach access and stunning views of the coastline. Guests appreciate the ability to walk directly from the hotel onto a lovely promenade, perfect for leisurely strolls. The hotel is conveniently situated within walking distance of charming local areas like La Caleta, known for its excellent restaurants, and the beautiful Playa del Duque. While some guests note that the hotel is in a quieter part of the area, making it feel a bit removed from the busiest tourist hubs, this is often seen as a positive for those seeking a more tranquil experience. For further exploration, public transportation options are accessible nearby, and the hotel provides a courtesy bus service to Las Americas, though booking in advance is recommended.

Staff & Service
The hotel staff consistently receives high praise for their friendly staff, helpful staff, and attentive service, contributing significantly to a positive guest experience. Many guests highlight the professionalism and cheerful demeanor of the team across various departments. While the reception staff are generally described as professional, some guests have experienced lengthy check-in processes and occasional communication issues regarding hotel information or amenities. Housekeeping is largely efficient, ensuring rooms are clean and well-maintained. The hotel's problem resolution efforts are noted, with staff often willing to address concerns such as room changes or requests for mattress toppers. However, a few isolated comments mention less helpful or dismissive interactions with certain staff members, particularly in busy dining areas or by the pools.

Additional Information
Guests should be aware of several extra charges that are not always included in the initial booking, such as a daily room safe fee and a pool towel change fee after the initial issue. There is also an additional charge for in-room kettles or coffee makers. Many guests highly recommend the Privilege upgrade, noting that the additional cost is worthwhile for access to exclusive areas like the rooftop bar and pool, enhanced dining options, and other benefits, though some feel it creates a two-tier system. A recurring concern for some guests is the presence of nearby building work, which can result in significant noise and impact room views. The overall hotel condition is a point of mixed feedback, with some areas appearing dated while others are well-maintained. Guests on all-inclusive packages should note the all-inclusive bracelet policy, which may see bracelets removed earlier on departure day. Additionally, some guests have experienced issues with room key malfunctions.