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Hotel Hacienda de Castilla (Cancun, Mexico)

Hotel Hacienda de Castilla (Cancun, Mexico)

About Hotel Hacienda de Castilla

The Hotel Hacienda de Castilla offers comfortable accommodation just a ten-minute drive from Puerto Juarez Harbour and features complimentary Wi-Fi internet access. Air-conditioned accommodation includes private bathrooms, LED TVs with cable channels, free local calls, and hair dryers. The Hotel Hacienda de Castilla features an outdoor swimming pool, free private parking, a 24-hour reception and a 24-hour business centre. There is also a children's pool and meeting room space. There is a shuttle service available that can take guests to the airport as well. Guests dine in the on-site restaurant where they can enjoy traditional Mexican dishes. There is also a bar and lounge that serves refreshments and offers sporting entertainment. The property is a 20-minute drive from Mandala Beach Club and a 30-minute drive from the Cancun International Airport. The hotel is less than ten minutes to Puerto Cancun by car.

Top amenities

  • WiFi in lobby
  • Free WiFi
  • Pool
  • Spa(Unavailable)
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym(Unavailable)

Rating overview

trivago Rating Index based on 1548  reviews from:
  • LocationOkay  (6.5 / 10)
  • RoomsGood  (7.6 / 10)
  • ServiceVery good  (8.0 / 10)
  • CleanlinessGood  (7.7 / 10)
  • Value for moneyVery good  (8.2 / 10)

Positive Reviews


Friendly accommodating staff.

Guests state that the staff at this hotel is very friendly and accommodating. They are always there when you need them and will always go out of their way to help when you have any problems during your stay.


Nice basic breakfast service.

Guests report that the breakfast served at this hotel is nice and offers items like eggs, beans, toast and traditional Mexican items. Guests felt satisfied with the breakfast service that was offered during their stay.


Spacious and clean accommodation.

Guests mention that the rooms are very spacious and clean. They state that the amenities match the price and that the rooms have clean linens and towels.

Negative Reviews


Not the best location.

Guests state that this hotel is not in the best location and many guests felt a bit scared when walking to and from the property. They mention that the lighting is dim and that the area does not feel that safe as there isn't any security.


Needs more soundproofing.

Guests mention that the hotel is in need of some better soundproofing. Guests state that they could hear guests outside their rooms and inside the rooms next door. They could hear traffic outside and noise from the street, as well as people walking through the hotel and doors slamming in the hallways.


Poor Wi-Fi internet service.

Guests mention that the Wi-Fi internet access at this hotel is not reliable. It is very weak, slow and you cannot stay connected for long. They state that you most likely will have to go to an internet cafe in the local area to stay in touch with family and friends at home.

All amenities

Property amenities
  1. Arcade/Video games
  2. Entrance hall/lobby
  3. Parking
  4. Pets allowed
  5. Hotel bar
  6. Outdoor swimming pool
  7. Conference rooms
  8. Non-smoking rooms
  9. Computer with internet
  10. Restaurant
  11. 24-hour reception
  12. Deck chairs
Room amenities
  1. Openable windows
  2. Television
  3. Air conditioning
  4. Desk
  5. Safe
  6. Cable TV
  7. WiFi
  8. Free WiFi (rooms)
  9. Flatscreen TV
Sports facilities
  1. Billiards
  1. Accessible hotel
  2. Accessible parking

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Calle 17, Mza. 23, Lotes 9 al 14, 64 , 77524 , Cancun , Mexico
Telephone: +52 9988430620 | 

Frequently Asked Questions about Hotel Hacienda de Castilla

  • Is there a pool area at Hotel Hacienda de Castilla?

    Yes, Hotel Hacienda de Castilla offers 2 pool areas.

  • Are pets allowed at Hotel Hacienda de Castilla?

    Yes, Hotel Hacienda de Castilla has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.

  • Is parking available at Hotel Hacienda de Castilla?

    Yes, Hotel Hacienda de Castilla provides Parking, Accessible parking for guests.

  • What time is check-in and check-out at Hotel Hacienda de Castilla?

    Check-in at Hotel Hacienda de Castilla is available from: . Check-out time is by .

  • Where is Hotel Hacienda de Castilla located?

    Hotel Hacienda de Castilla is located in Calle 17, Mza. 23, Lotes 9 al 14, 64, 77524, Cancun, Mexico.