Hampton by Hilton Berlin City East Side Gallery

This hotel offers a highly convenient urban stay, primarily distinguished by its prime location directly adjacent to the Uber Arena and the historic East Side Gallery. Guests consistently highlight the hotel's exceptional breakfast, the overall cleanliness of its accommodations, and the consistently friendly staff. It is an ideal choice for concert-goers and event attendees due to its immediate proximity to major venues, as well as for sightseers and business travelers who benefit from excellent public transport links and nearby attractions. To enhance your visit, consider requesting a room with a view of the East Side Gallery or the Spree River for a more scenic experience, and be mindful of the various parking options available, as the hotel's own garage can be costly.

Facilities & Amenities
The hotel provides a range of practical amenities designed for guest comfort. While a mini-fridge is not typically provided in rooms, guests can utilize the in-room kettle for hot beverages and appreciate the plentiful electrical outlets for charging devices. The hotel features a well-equipped fitness center for those wishing to maintain their workout routine, and a pleasant lounge area with a bar offers a relaxing space for evening unwinding. Guests also note the presence of a safe in rooms for valuables and efficient air conditioning for climate control. The elevators are described as fast, contributing to smooth movement throughout the property.

Cleanliness & Room Comfort
Rooms are generally described as spotlessly clean and modern, though some guests found them to be compact or small, especially for multiple occupants with luggage. The beds are consistently praised for their comfort, ensuring a restful night's sleep, with many rooms offering quiet environments due to good soundproofing. Guests often enjoy views of the East Side Gallery, the Spree River, or the city, though some rooms face less scenic concrete walls. However, some reviews noted instances of mold in the showers or issues with water pressure. A recurring point is that housekeeping services are provided only upon request, rather than daily, which guests should be aware of.

Dining & Food Quality
The breakfast consistently receives high praise for its excellent variety and quality, making it a standout feature. Guests enjoy a wide selection of options, including fresh fruits, vegetables, and hot items such as waffles and pancakes that can be made to order. The buffet is well-stocked and caters to various preferences, with many appreciating the availability of a coffee machine offering different specialties. While most found the food delicious and plentiful, some noted that scrambled eggs were pre-made rather than fresh, and juice options were condensed. The hotel also features a bar area, which is described as a pleasant spot for evening relaxation, though some guests observed it closes earlier than desired.

Location & Accessibility
The hotel boasts an excellent location, particularly for those attending events at the Uber Arena or Uber Eats Music Hall, which are just steps away. It is also directly opposite the historic East Side Gallery and adjacent to the River Spree, offering scenic walks. Public transport is highly accessible, with the bus 300 stopping directly outside and Ostbahnhof train station a short walk away, providing easy connections to the city center, including Alexanderplatz, and the airport. The surrounding area is vibrant, featuring the East Side Mall and Mercedesplatz with numerous restaurants and bars, providing ample dining and entertainment options within walking distance. While parking is available on-site, it is noted as expensive, with more affordable alternatives found in nearby public garages.

Staff & Service
The staff consistently receives high commendation for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the quick check-in process and the team's willingness to assist with various requests, contributing to a positive overall experience. Many reviews praise the proactive and welcoming approach of the reception and breakfast staff, who are often described as going above and beyond to ensure guest satisfaction. While most interactions are positive, some guests experienced mixed results with problem resolution regarding specific room issues. The hotel's service approach includes housekeeping being provided only upon guest request, a policy that some found less convenient than daily service.

Additional Information
A key policy to note is that housekeeping services are not provided daily but are available upon request, which guests should arrange with the front desk. This approach, while aiming for sustainability, means guests need to proactively manage their room cleaning and towel changes. While rooms are generally well-equipped, some guests observed the absence of bottled water and slippers as standard in-room amenities, which might be a consideration for those accustomed to these comforts. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, though finding suitable outdoor areas nearby might require some planning. For those arriving by car, it is advisable to explore alternative parking options beyond the hotel's on-site garage, as more economical choices are often available in the vicinity, potentially saving on costs during your stay.