Hampton Inn Ashtabula

The hotel distinguishes itself through its consistent cleanliness and the exceptional friendliness of its staff, creating a welcoming and comfortable environment for all who visit. Its signature feature is its reliability as a convenient and well-maintained stop for road trippers and families traveling long distances, offering a peaceful respite right off the highway. The property is also highly accommodating for travelers with pets, making it a suitable choice for those on the go with their furry companions. For business travelers, the quiet rooms and available amenities ensure a productive and restful stay. To enhance your experience, guests recommend taking full advantage of the complimentary breakfast offerings and appreciating the quiet atmosphere despite the hotel's accessible location.

Facilities & Amenities
The indoor pool is generally clean and well-maintained, though some guests noted the water temperature was often cold, and the surrounding floor could be very slippery when wet. Kids' life vests are available for use. The fitness center is described as small and somewhat dated, with some equipment being old or worn, though it does include a Peloton bike and kettlebells. Free Wi-Fi is available, but some guests experienced slow speeds or connectivity issues. Ample free parking is available in a well-lit lot, and the hotel also offers an EV charging station, though one unit is frequently out of order or charges slowly. A significant number of guests reported the elevator being out of service or under repair, causing inconvenience, especially for those on upper floors. Guests appreciate the 24-hour hot beverage station offering coffee and hot chocolate, and the welcoming touch of freshly baked cookies at reception. A laundry room with coin-operated machines is also available.

Cleanliness & Room Comfort
Rooms are consistently praised for their cleanliness, often described as spotless and well-maintained, with a fresh smell. Most guests find the beds comfortable, ensuring a restful night's sleep, though some found pillows too firm or mattresses worn. While generally quiet despite the proximity to the highway, some guests reported internal noise, such as a motor running or loud heating/cooling units. Standard in-room amenities include a fridge, microwave, hair dryer, and convenient USB outlets. The bathrooms are typically clean, but some guests noted issues like rust in the tub, stained drains, or missing wood from the door. There were also reports of intermittent or low hot water pressure in the shower and sink, and some found the toilet paper holder inconveniently placed. A recurring concern for some rooms, particularly pet-friendly ones on the ground floor, was a feeling of dampness or a musty odor, with some reporting wet carpets, suggesting the AC units might not adequately dry the air. Some guests also mentioned that blinds did not fully block out light from outside.

Dining & Food Quality
The complimentary breakfast is a major highlight for guests, consistently receiving high praise for being excellent, hot, and delicious. Guests appreciate the good variety of options available, which often includes hearty choices like eggs, oatmeal, potatoes, fresh fruits, and yogurt, alongside popular items such as bacon and biscuits with gravy. The waffle station, offering both strawberry and vanilla batter, is a particular favorite, allowing guests to customize their morning meal. The food is generally described as fresh and well-prepared, with staff ensuring items are replenished promptly and kept warm. The breakfast staff are frequently commended for their exceptional friendliness and attentiveness, making the dining experience very pleasant and a great start to the day. While coffee is readily available during breakfast hours, some guests expressed frustration that it is not maintained or available outside of the morning service.

Location & Accessibility
The hotel boasts a highly convenient location right off the interstate, making it an ideal and easily accessible stop for road trippers and those looking for a quick overnight stay. Its strategic position places guests within easy reach of various food options, including numerous fast-food chains, and other essential stores, providing convenience for immediate needs. For those exploring the surrounding area, the hotel offers good proximity to local attractions such as Geneva on the Lake, the Ashtabula harbor, and several picturesque covered bridges. It is also within a reasonable distance of Lake Erie and various parks, offering opportunities for leisure and exploration. Ample free parking is available on-site in a well-lit lot, adding to the overall convenience for guests traveling by car.

Staff & Service
The hotel staff consistently receive high praise for their exceptional friendliness, helpfulness, and attentiveness. Many guests describe them as going "above and beyond" to ensure a pleasant stay. The check-in process is generally reported as easy and quick, with staff often accommodating requests for early check-in. However, a few guests encountered rude front desk staff or issues with key cards failing. Housekeeping staff are noted for their efficiency and willingness to assist, such as providing new bedding promptly after an accident. Guests appreciate specific thoughtful services, including the provision of dog treats for pet owners and assistance with extra amenities like pull-out beds for children. While staff are generally responsive to issues, some guests reported a lack of follow-up or compensation for problems like hot water outages. Overall, the staff's commitment to creating a welcoming and comfortable environment is a recurring theme.

Additional Information
The hotel is notably pet-friendly, welcoming furry companions and even offering treats, though guests should be aware of a pet fee. Some pet-designated rooms, however, were noted to have issues with dampness or odors. A recurring inconvenience mentioned by many guests is the elevator being out of service or undergoing repairs, which can be particularly challenging for those with luggage or on higher floors. Several guests experienced issues with hot water in their rooms, ranging from intermittent supply to complete absence, with some feeling these issues were not adequately addressed. While Wi-Fi is available, some guests reported it being slow or experiencing connectivity problems. The hotel is described by some as an older property, though generally well-maintained, which might contribute to some of the reported maintenance issues. Guests should also note that room cleaning is typically by request or on the fifth day of a stay.