Hampton Inn Baltimore/White Marsh

This hotel is notably convenient for its central location, offering easy access to major highways and a variety of shopping and dining options within walking distance. It serves as an ideal base for sightseers exploring the area, business travelers seeking accessibility, and families or couples looking for a comfortable and well-situated stay. Guests frequently highlight the generally friendly and accommodating staff, as well as the complimentary breakfast. While many appreciate the overall cleanliness, some reviews indicate inconsistencies in room condition and comfort. To ensure a smoother experience, guests are advised to confirm specific room amenities like refrigerators and microwaves upon booking, and to be aware of potential parking fees.

Facilities & Amenities
The hotel's facilities receive mixed feedback, with several guests noting issues with the elevators, which are often described as slow, old, or having only one operational unit, leading to delays. While Wi-Fi is available, some guests reported intermittent connectivity problems. A common point of inconvenience is the frequent absence of a refrigerator or microwave in many rooms, requiring guests to request room changes or manage without these amenities. Ice machines are sometimes out of order or only available on specific floors, which can be inconvenient. The pool is a popular feature for families, though some reviews mention it being dirty or closed at times. Common areas like the lobby are generally clean, but some guests have observed signs of wear and tear or unusual odors, such as mothballs.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests find their rooms to be clean and well-maintained, with some praising the comfortable beds for a restful sleep. However, a significant number of reviews highlight concerns about room condition, describing them as outdated, with peeling carpets, holes in walls, and general signs of wear. Some guests reported issues with bathroom cleanliness, including pubic hairs, mold on AC vents, and persistent leaks from tubs or faucets. Noise levels can be a problem, with guests mentioning disturbances from traffic, staff activities, or neighboring rooms, particularly at night. While some rooms offer a small sofa, the lack of a refrigerator and microwave is a frequent point of frustration. Other in-room issues include non-functional TVs, broken shades, and insufficient towels.

Dining & Food Quality
The complimentary breakfast receives mixed reviews, though many guests appreciate its inclusion. Most guests find the breakfast variety to be substantial, often including options like eggs, sausage, potatoes, and waffles, with some praising the availability of turkey sausage. However, some reviews indicate that food quality can be inconsistent, with items sometimes being cold or not replenished promptly, leading to disappointment. The breakfast area itself is generally kept clean, and staff working in this area are often commended for their helpfulness and efficiency in refilling items. Despite some positive experiences, a few guests found the breakfast offerings to be limited or below expectations compared to other hotels.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering easy access to I-95 and placing guests within walking distance of numerous restaurants and shopping centers, including a large mall. This makes it highly convenient for both leisure and business travelers. While the location is praised for its accessibility to amenities, a significant number of guests express dissatisfaction with the parking situation. Despite being an open lot, the hotel charges a daily parking fee, which many find unreasonable and unexpected, especially in a suburban setting. Some guests also noted that the parking lot can be dark or difficult to navigate at times.

Staff & Service
The staff and service at the hotel generally receive positive remarks, with many guests commending the friendly staff and their helpful and accommodating demeanor. The check-in process is often described as quick and smooth, though some guests reported initial issues with room availability or incorrect reservations. Specific team members, particularly at the front desk and in the breakfast area, are frequently singled out for their excellent customer service. However, there are instances of mixed feedback, with some guests encountering staff who were perceived as rude, indifferent, or unhelpful, particularly when addressing maintenance issues or reservation discrepancies. Housekeeping service is noted as inconsistent, with some guests having to request towel refills or room cleaning.

Additional Information
Guests should be aware that the hotel has been undergoing renovations, which can impact the main entrance, cause construction noise during the day, and limit access to certain amenities like the fitness center. A recurring concern for some guests involves pest issues, with reports of bed bugs, mites, or mice in rooms, leading to discomfort and room changes. The hotel operates a pet-friendly policy, accommodating guests traveling with animals, though finding suitable outdoor areas for pets can sometimes be challenging. It is important to note that daily maid service is not standard and must be specifically requested by guests, which has led to some frustration regarding trash removal and towel replenishment.