Hampton Inn Brighton

This hotel is frequently chosen by guests for its spacious rooms and generally friendly staff, making it a suitable option for families and road trippers seeking comfortable accommodations. Its convenient location near shopping and dining options is a significant draw, allowing guests easy access to amenities. Many appreciate the complimentary breakfast, which offers a good variety of choices. However, a recurring point of disappointment for many guests, particularly families traveling with children, is the frequent unavailability or issues with the pool and hot tub, which often leads to frustration as these amenities are a primary reason for booking. To ensure a satisfactory stay, it is advisable to confirm the operational status of the pool and hot tub directly with the hotel prior to arrival.

Facilities & Amenities
The hotel offers a range of facilities, though the most frequently discussed are the pool and hot tub. Unfortunately, these amenities are a consistent source of guest dissatisfaction, often reported as being closed, broken, cold, or dirty. Many guests specifically choose this hotel for its aquatic features and are greatly disappointed by their condition. On a more positive note, the hotel provides a fitness center for guests to maintain their routines. Free Wi-Fi is available, though some guests have reported minor connectivity issues. The presence of laundry facilities is appreciated by those on longer stays, and a business center is available for guests needing to work. While an EV charger is not on-site, the hotel has accommodated guests by allowing them to plug into external outlets.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. Many guests praise the spacious rooms and describe the beds as comfortable and conducive to a good night's sleep. However, a significant number of reviews highlight issues with cleanliness, including stains on bedding and carpets, hair in showers and bathrooms, unemptied trash cans, sticky floors, and streaky mirrors. Some rooms are noted as being outdated. Common in-room amenity issues include broken toilet paper holders, non-functional mini-fridges, and AC/heating units that are difficult to regulate. A major recurring complaint is the lack of hot water in showers and in-room jetted tubs, which has been a persistent problem for some time. Noise levels are also a concern for some, with reports of thin walls and children running in hallways.

Dining & Food Quality
The hotel's complimentary breakfast generally receives positive feedback from guests. Many appreciate the good variety of options available, catering to different dietary preferences including vegan, vegetarian, and meat-eaters. Specific items like scrambled eggs, sausages, potatoes, waffles, and fresh fruit are frequently mentioned. The coffee is also well-regarded. While the hot food is usually praised, some guests have noted that it is occasionally not served hot enough. The staff responsible for the breakfast area are consistently described as friendly and helpful, contributing to a pleasant start to the day for many visitors.

Location & Accessibility
The hotel's convenient location is a significant advantage for many guests. It is situated with easy access to major highways, making it a practical choice for travelers on road trips or those needing to commute. The area surrounding the hotel is well-equipped with numerous shopping centers and a wide selection of restaurants, providing ample options for dining and entertainment within close proximity. Guests also appreciate the free and well-lit parking available on-site. For those visiting nearby cities, the hotel is approximately 19 miles from Ann Arbor, with travel times around 40 minutes on game days, making it a more affordable alternative to hotels closer to the city.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the quick check-in and check-out processes, and the staff's willingness to assist with various requests. However, there are notable inconsistencies in service quality. While some experiences are excellent, others report instances of unprofessional or rude behavior from certain staff members, particularly concerning issues with reservations, cancellations, and refunds. Housekeeping service is also a point of mixed feedback; while some rooms are well-maintained, many guests report a lack of daily room cleaning, unmade beds, and unreplenished towels or trash removal, even when requested.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant benefit for guests traveling with animals, and provides doggie bag dispensers for convenience. However, some guests have expressed frustration with the hotel's cancellation policy, reporting charges even when canceling well in advance due to unforeseen circumstances like family emergencies or severe weather. There have also been instances of guests being confused by or disputing additional charges applied to pre-paid stays. A recurring issue mentioned by guests is the smell of cigarette smoke in public areas like the lobby and elevators, despite the hotel being non-smoking. Some guests have also noted issues with the hotel's phone system being unreliable.