Hampton Inn by Hilton Calgary Airport North

The hotel is a popular choice for travelers seeking convenience, primarily due to its close proximity to the airport and reliable complimentary shuttle service. Guests frequently highlight the hotel's overall cleanliness, comfortable accommodations, and the generally friendly demeanor of the staff. It is particularly well-suited for layover guests, business travelers with early flights or late arrivals, and families looking for a comfortable stay with amenities. While most experiences are positive, some guests noted ongoing renovations and occasional service inconsistencies. To ensure a smooth experience, it is advisable to book the airport shuttle in advance and confirm the operational status of all amenities upon arrival.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and convenience. The indoor pool is generally well-received, described as warm and fun for kids, though the hot tub frequently receives mixed feedback, with reports of it being too hot, having broken jets, or being closed for maintenance. A well-equipped fitness center is available 24 hours a day for guests. Free Wi-Fi is provided throughout the property, though some guests noted issues with connectivity or privacy concerns regarding data collection. Other convenient amenities include coin laundry facilities, ice machines, and vending machines. Some guests experienced issues with elevators being slow or out of service during their stay.

Cleanliness & Room Comfort
Guests generally find the rooms clean and spacious, with many appreciating the new room updates. Most reviews praise the comfortable beds and high-quality linens, ensuring a restful night's sleep. However, some guests found the beds hard or springy, and pillows too thin or too high for their liking. While generally quiet despite the airport proximity, some rooms experienced noise from loud guests or HVAC systems. Bathrooms are typically spacious with walk-in showers, though some noted dim lighting, poor drainage, or inconsistent hot water. In-room amenities like fridges, microwaves, and coffee makers are appreciated when available, and TVs with streaming options are a plus. Some guests reported dirty carpets or uncovered windows affecting room darkness.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, consistently praised for its hot options and good variety, including waffles, eggs, sausage, fresh fruit, and oatmeal. While most found the breakfast satisfying, some described it as average or basic, with occasional issues like cold food or crowded dining areas. The on-site restaurant and bar provide a convenient option for evening meals, with many guests finding the food quality good and the menu offering a decent variety of options. However, some reviews indicated the restaurant food could be overpriced or underwhelming, with some dishes described as reheated. Room service is also available and generally well-received.

Location & Accessibility
The hotel's central location near the airport is its primary advantage, making it an excellent choice for pre-flight stays or long layovers. A complimentary 24-hour airport shuttle service is a key feature, providing convenient transport to and from the terminal. However, some guests reported long wait times for the shuttle, communication difficulties when calling for pickup, or full shuttles during peak hours. Parking is available on-site, though some guests found it challenging to find a spot late at night, and there may be extra charges for extended parking. While the hotel is close to the airport, it is somewhat isolated from downtown attractions, requiring a car for city exploration, though a Tim Hortons is within walking distance.

Staff & Service
Most guests commend the friendly, helpful, and attentive staff, from the front desk to the shuttle drivers and breakfast attendants. Many appreciate the quick check-in process and the staff's willingness to accommodate requests. However, some guests reported encountering rude or unprofessional staff, particularly during check-in or when addressing booking issues. There are recurring concerns about maid service not being provided daily, with some rooms left unclean or unattended. While shuttle drivers generally receive praise, communication issues with the front desk regarding shuttle availability were noted. Some guests also experienced billing discrepancies or issues with deposits not being returned promptly.

Additional Information
Guests should be aware that the hotel is undergoing renovations, with some reporting unfinished drywall and construction materials in hallways, which was not always disclosed prior to arrival. The hotel maintains a pet-friendly policy, though a notable fee is charged for pets. Some guests expressed concern about the free Wi-Fi requiring personal address details for validation. The hot tub is frequently mentioned as being closed for maintenance or having operational issues. Guests appreciate the welcome cookies and the availability of 24-hour coffee and tea in the lobby. A few guests reported digital key issues and occasional water supply problems, including periods of no water or scalding hot water.