Hampton Inn by Hilton Cancun Cumbres

This hotel is highly regarded for its convenient location within a bustling commercial plaza, offering guests immediate access to a variety of dining and shopping options. Its signature feature is its strategic position near the airport, making it an ideal choice for business travelers seeking proximity to work-related areas and transit passengers needing a comfortable stopover before or after flights. The hotel also caters well to couples and families looking for a functional base with amenities close by, though it is not suited for beach-focused holidays. Guests frequently highlight the overall cleanliness and the generally friendly demeanor of the staff. To enhance your stay, it is advisable to confirm airport shuttle availability and schedule in advance, and if traveling for business, clarify invoicing procedures upon arrival.

Facilities & Amenities
The hotel offers a range of facilities designed for convenience, including a small pool that, while sometimes noted for cloudy water, is consistently kept free of debris. A fitness center is available for guest use, though some visitors have mentioned it occasionally lacks towels or wipes. While the Wi-Fi generally performs well for mobile devices, some guests have experienced occasional lags when using laptops. The hotel provides gated parking, which is appreciated by many, though there is mixed feedback regarding whether it is free or incurs a discounted fee. Some guests have reported issues with slow elevators or instances where they were out of service, and there is no dedicated coffee or tea service in the lobby after the morning hours.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many describe the rooms as clean and functional, with comfortable mattresses and good shower pressure and hot water. However, a notable number of reviews mention issues such as dirty carpets in hallways, stains on bed sheets, and instances of bathrooms not being thoroughly cleaned, with reports of mold in showers or unclean toilets. Some rooms are described as feeling old or worn out, and there are mentions of non-flushing toilets and weak water pressure in sinks. Noise from nearby roads or ongoing construction has been noted by some, while others found their rooms quiet. Additionally, some guests reported issues with the air conditioning not cooling effectively.

Dining & Food Quality
The hotel provides a complimentary continental breakfast, which receives varied feedback from guests. While some describe it as delicious, very complete, or adequate, others found it to be basic, subpar, or lacking in variety, often featuring the same options daily. Specific comments include the use of plastic cups for coffee and cold milk. The hotel does not offer cafeteria or restaurant service for dinner, and its bar area is noted as being minimal, located behind the reception desk rather than being a dedicated social space. Guests are encouraged to explore the numerous dining options available in the adjacent commercial plaza.

Location & Accessibility
The hotel's central location within a commercial plaza is a significant advantage, providing immediate access to a Walmart, Sam's Club, Starbucks, a fitness center, and a wide array of restaurants, including well-known chains and local eateries. It is conveniently situated near the airport, typically a 15 to 20-minute drive, making it ideal for quick transit. However, it is important to note that the hotel is far from the beaches, the main hotel zone, and downtown attractions, making it less suitable for a typical tourist vacation. Public transportation, including taxis and Uber, is readily available, ensuring easy movement around the area.

Staff & Service
The hotel staff generally receives praise for being friendly, courteous, and helpful, with many guests highlighting positive interactions with front desk personnel, breakfast staff, and drivers. However, there is mixed feedback regarding the efficiency of services. Some guests experienced painfully slow check-in and check-out processes, including issues with reservations not being found or rooms being incorrectly assigned. While housekeeping is generally attentive, some reviews mention instances of rooms not being cleaned or towels not being replaced. A few guests reported encountering rude or disrespectful staff members, particularly concerning reservation disputes or requests for assistance, and some noted difficulties reaching the front desk by phone.

Additional Information
A key point for guests to note is the hotel's airport shuttle service. While it is provided free of charge, it typically only operates from the hotel to the airport, not for pickups from the airport. There have been reports of the shuttle breaking down or having limited schedules, which has occasionally led to guests incurring unexpected costs for taxis. For business travelers, a recurring issue is the difficulty in obtaining invoices or receipts for their stays, particularly when bookings are made through third-party platforms. Some guests have also mentioned a strong paint smell in certain areas, suggesting ongoing maintenance or renovations.