Hampton Inn by Hilton New Paltz, NY

This hotel offers a remarkably consistent and positive experience, with its spotless cleanliness and modern, well-maintained facilities frequently highlighted by guests. Its signature feature is the combination of a welcoming atmosphere and practical amenities, making it an excellent choice for various travelers. Guests consistently praise the friendly and attentive staff, the great and varied breakfast, and the convenient location right off the highway yet close to local attractions. The spacious and comfortable rooms are also a recurring positive. This hotel is particularly well-suited for families on vacation, sightseers exploring the region's natural beauty and historical sites, and business travelers seeking a reliable and comfortable base. For an optimal stay, guests suggest requesting a room away from the adjacent party venue to minimize potential noise, and electric vehicle owners should note that charging incurs a fee.

Facilities & Amenities
The hotel provides a range of well-regarded facilities & amenities designed to enhance guest comfort and convenience. The indoor pool is a popular feature, especially with families, noted for its cleanliness, though some guests wished the water was warmer. A comprehensive fitness center is available, equipped with modern Precor equipment and even Peloton bikes, allowing guests to maintain their routines. For electric vehicle owners, EV chargers are on-site and helpful, though it's important to note they come with a significant fee. The inviting lobby serves as a central hub, offering 24-hour coffee, tea, and hot chocolate, along with complimentary cookies that are a welcome treat. Guests also appreciate the readily available free Wi-Fi throughout the property and the ample, free parking. Additionally, laundry facilities are provided for guest use.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms and common areas as spotless and well-maintained. The room condition is frequently noted as new, modern, and nicely appointed, contributing to a pleasant stay. While many guests praise the comfortable beds for a restful night's sleep, some found them to be uncomfortably firm or the pillows lacking substance. Noise levels receive mixed feedback; some rooms are described as quiet, while others experience disturbances from thin walls, loud door slamming, or adjacent guests. In-room amenities are well-received, including spacious bathrooms often featuring modern walk-in showers. Each room typically includes a convenient mini fridge, microwave, and flat screen TV. A coffee maker is also provided, and a thoughtful night light in the bathroom is appreciated. However, the sliding bathroom door design is sometimes criticized for lacking privacy and sound insulation.

Dining & Food Quality
The hotel's complimentary breakfast consistently receives high praise from guests, often described as great, yummy, and exceeding expectations for a hotel of its type. The breakfast variety is a significant highlight, typically including hot options like waffles with various toppings, eggs, and sausage. Cold selections such as yogurt, bagels, muffins, and pastries are also available, though some guests noted the fruit selection could be improved or wished for more "real" eggs. The coffee is generally well-regarded and available 24/7, though some guests have specific preferences for creamers. The dining area itself is spacious, well-organized, and kept very clean, providing a comfortable setting for meals. Additionally, the hotel offers complimentary cookies in the lobby, which are a popular treat, though they can sometimes run out quickly.

Location & Accessibility
The hotel boasts a highly convenient location, making it an excellent base for exploring the area. Situated right off the Thruway (I-87), it offers easy access for travelers, yet guests report minimal highway noise. Its proximity to New Paltz town is a major advantage, with shops, restaurants, and the SUNY New Paltz campus just a short drive or a pleasant walk away. The hotel is also ideally positioned for those interested in outdoor activities, being close to various hiking areas and directly accessible to the Empire State Trail. Ample free parking is available on-site, adding to the convenience for guests traveling by car. A unique aspect of the location is the presence of a historic cemetery immediately adjacent to the property; while some guests find this an interesting historical feature, others are less enthusiastic about its proximity.

Staff & Service
The hotel's staff and service are overwhelmingly praised by guests, consistently described as friendly, professional, and exceptionally helpful. From the moment of arrival, the check-in process is noted as quick and smooth, with staff often going above and beyond to accommodate requests, such as early check-ins or providing amenities like a pack-and-play for infants. Guests frequently highlight the staff's attentiveness and willingness to assist with various needs, including directions or storing medical supplies. The team's positive demeanor and genuine care contribute significantly to a welcoming atmosphere. While most interactions are highly positive, there was an isolated instance where a significant room issue, specifically a plumbing problem, was not adequately resolved by housekeeping or maintenance despite multiple reports, indicating an occasional lapse in follow-through for complex issues. However, overall, the staff's commitment to excellent service is a standout feature.

Additional Information
The hotel operates with a pet-friendly policy, which is appreciated by many guests traveling with animals, though some have noted concerns about pets in the dining area or a lingering "wet dog" smell in certain common spaces. It's also important for pet owners to be aware of a relatively high pet fee. The property itself is frequently described as new or recently renovated, contributing to its modern and well-maintained appearance. While generally efficient, some guests have reported significant reservation management issues, including last-minute cancellations due to perceived rate glitches, leading to frustration. Guests should also be aware of a credit card hold policy for incidentals, typically a $30 fee, which is released after checkout. For frequent travelers, the hotel's affiliation with a major chain means rewards program benefits are available and valued by members.