Hampton Inn Detroit/Madison Heights/South Troy

The hotel's exceptional breakfast is a consistent highlight, offering a wide variety of options that guests frequently praise as a major draw and a memorable part of their stay. This feature, combined with a generally convenient location, makes the hotel particularly well-suited for families and event attendees seeking a value-driven and accessible base. Business travelers also find it a practical choice due to its proximity to key areas and major highways. While many guests commend the friendly and accommodating staff for their helpfulness and positive attitudes, the property itself is often described as older and in need of updates, with some areas showing signs of wear. To ensure a smoother stay, guests are advised to inquire about the operational status of amenities like the elevators upon check-in, and to communicate any specific room preferences or concerns regarding cleanliness immediately to the front desk.

Facilities & Amenities
The hotel offers an adequate workout facility for guests looking to maintain their fitness routines. However, a significant recurring issue is the inconsistent operation of the elevators, with many guests reporting them to be frequently broken, sketchy, or posing tripping hazards due to misalignment, leading to inconvenience and reliance on stairs. The Wi-Fi also presents a challenge for many, with numerous reports of it not working or being difficult to connect to, impacting guests' ability to stay online. While an outdoor pool is available during the summer, some guests expressed disappointment about the absence of an indoor pool, which was sometimes advertised. The lobby area is generally clean, though some have noted it can appear dingy or have an unpleasant odor, and there are specific warnings about defective power adapters that have damaged electronic devices. On a positive note, the laundry room is described as clean and easy to use, and the HVAC units are generally quiet and effective, though some rooms experienced issues with heating or continuous fan operation.

Cleanliness & Room Comfort
Guest feedback on cleanliness is mixed; while many rooms are described as very clean and well-maintained, some guests reported significant issues, including hair in beds, uncleaned surfaces, and even a strong, unpleasant odor. The room condition often reflects an older property, with mentions of outdated furniture, peeling paint, mold on bathroom ceilings due to lack of ventilation, and broken fixtures like curtains or non-functional refrigerators. Bed comfort receives varied reviews, with some guests praising the beds as very comfortable and conducive to a good night's sleep, while others found mattresses to be hard, uncomfortable, or squeaky, and pillows too small. Noise levels are a frequent concern, with many guests experiencing disturbances from loud neighbors, hallway conversations, or even early morning housekeeping activities, making a peaceful rest challenging. The bathroom often lacks proper ventilation, leading to mold, and guests reported issues with toilets not flushing correctly, low water pressure, and a lack of towel bars.

Dining & Food Quality
The complimentary breakfast is consistently highlighted as a major strength of the hotel, with guests frequently describing it as delicious, convenient, and one of the best they have experienced during hotel stays. The breakfast variety is extensive, typically including hot options such as eggs, waffles (with various toppings), sausage, and hash browns, alongside pastries, fruits, yogurt, and cereals. Many appreciate the availability of fresh coffee and juices. Guests commend the quality of the food options, noting that items are generally hot, fresh, and well-stocked, even for picky eaters. While the breakfast area can get crowded, especially during peak times, staff are generally attentive to refilling items. However, some guests have reported instances where hot food was not kept warm enough or items ran out before the official end of breakfast hours, requiring earlier arrival to ensure full selection.

Location & Accessibility
The hotel's convenient location is a significant advantage for many guests, particularly its easy access to major highways like I-75, making it a practical base for exploring the Detroit area. It is often described as being close to various points of interest, including downtown Detroit, Royal Oak, and specific event venues, which is ideal for both event attendees and those visiting family. While some guests find the immediate surroundings, described as an industrial parkway or warehouse district, not particularly walkable, the hotel is generally considered to be in a safe area. Parking is consistently praised as easy, readily available, and well-lit, adding to the convenience for guests traveling by car. The proximity to numerous restaurants, shopping centers, and coffee shops further enhances the appeal of its location, providing ample dining and retail options nearby.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight their positive interactions, noting that staff members go above and beyond to assist with requests, provide a warm welcome, and maintain a pleasant demeanor. The check-in process is generally described as quick and smooth, contributing to a positive first impression. However, feedback on other aspects of service is mixed; while some guests appreciate the housekeeping for maintaining clean rooms, others report issues such as infrequent service, rooms not being made up daily, or specific cleanliness oversights. There are also recurring complaints regarding the late check-out policy, with guests often facing unexpected fees or miscommunications. Despite these specific issues, the overall sentiment towards the staff's dedication to guest satisfaction remains overwhelmingly positive, making their service a standout feature.

Additional Information
Guests should be aware that the hotel is an older property that has undergone or is currently undergoing renovations, which means some areas may appear dated or show signs of wear, though efforts are being made to update rooms and facilities. A notable point of concern is the presence of defective power adapters in the lobby that have reportedly damaged guests' electronic devices, for which the hotel claims no responsibility. The pet-friendly policy is appreciated by many, though some guests have noted challenges finding suitable outdoor areas for pets or have experienced pet-related odors in rooms. There are also recurring mentions of a strong cigarette smoke smell in common areas, despite the hotel being designated as non-smoking. Guests should also clarify any potential additional charges or security deposits upon check-in, as some have reported unexpected fees or delays in refunds.