Hampton Inn Florence-Midtown

The hotel is widely recognized for its exceptionally friendly staff and the attentive service they provide, creating a welcoming atmosphere for guests. Its convenient location makes it a suitable choice for various travelers, including families attending local events, business travelers seeking proximity to the university, and road trippers looking for a comfortable stop. Guests frequently highlight the quality of the complimentary breakfast and the overall cleanliness of the property. To ensure a smooth experience, guests are advised to confirm their room type upon booking and be aware that some areas may be undergoing renovations, which could occasionally lead to noise or temporary inconveniences.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and convenience. These include a pool for relaxation, a fitness center for workouts, and Wi-Fi access throughout the property. Guests also appreciate in-room amenities such as a coffee maker and refrigerator. However, some guests have reported persistent and strong, unpleasant odors in common areas, particularly near the elevators and on certain floors, which have raised air quality concerns for some. While one elevator was noted to be out of service at times, the hotel generally provides the expected amenities for a comfortable stay.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with many praising the comfortable beds and the overall cleanliness of newly renovated rooms. These updated accommodations are described as modern and well-maintained. However, a significant number of reviews highlight issues with older rooms, noting outdated decor, peeling wallpaper, stained carpets, and dirty floors. Specific concerns include mold or rust in the bathroom, low water pressure in showers, non-functional air conditioning units, and excessive humidity. Some guests also reported the presence of flies or gnats in their rooms, indicating potential gaps in sealing.

Dining & Food Quality
The complimentary breakfast at the hotel generally receives positive remarks from guests. Many appreciate the variety of options available, including hot food items like waffles, eggs, and sausage. The breakfast area is consistently noted for being clean and well-stocked by attentive staff. While most guests find the food to be tasty and satisfying, some have expressed minor criticisms regarding the quality of specific items, such as the chicken patty or bacon, or found the overall coffee to be less than ideal.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy reach of key destinations. It is conveniently situated close to the University of North Alabama, making it ideal for visitors to the campus. The surrounding area offers easy access to various stores and restaurants, enhancing convenience for guests. Proximity to a gas station and nearby dining options, such as Applebee's, is also frequently mentioned as a benefit. Parking is generally described as accessible and ample, contributing to a hassle-free experience for those traveling by car.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, standing out as a major highlight of guests' stays. Reviewers frequently commend their friendliness, helpfulness, and accommodating nature. The front desk personnel are often praised for their quick check-in process and willingness to assist with various requests. Guests appreciate the attentive service from all team members, including those working in the breakfast area and housekeeping. Many describe the staff as going "above and beyond" to ensure a comfortable and pleasant experience, making guests feel welcomed and valued.

Additional Information
Guests should be aware that the hotel has been undergoing renovations, which have resulted in updated rooms but may also lead to some construction noise during the day or temporary disruptions in common areas. A significant concern raised by multiple guests is the presence of a strong, unpleasant odor throughout the hotel, particularly in hallways and near elevators, which some have attributed to air quality issues. While the hotel aims to provide a comfortable stay, some guests have reported challenges with management response regarding these air quality concerns and other issues, such as room cleaning frequency or booking discrepancies.