Hampton Inn Laporte

This hotel offers a convenient and recently updated stay, making it a notable choice for travelers and families seeking easy access from the interstate. Its signature feature is its commitment to providing a comfortable and welcoming environment, often highlighted by its pet-friendly policy and the generally attentive staff. Many guests appreciate the hotel's efforts to maintain a clean and pleasant atmosphere, despite some ongoing renovations. The complimentary breakfast is a consistent draw, providing a good start to the day for many. For pet owners, the hotel is particularly accommodating, offering a clean and safe environment for their companions. To ensure the best experience, guests are advised to confirm the availability of specific amenities like the pool or hot tub before arrival, as these have been subject to closures.

Facilities & Amenities
Feedback on the hotel's facilities is mixed, with a recurring theme of disappointment regarding the pool and hot tub. While the hotel advertises these amenities, many guests reported the pool being closed for maintenance or being too cold, and the hot tub frequently being unavailable or even removed. The fitness center is generally described as adequate for maintaining a workout routine, though some noted limited operating hours. Guests also mentioned issues with refrigerators not working in some rooms and the elevator being slow or in need of repair. While Wi-Fi is available, some experienced outages during their stay. The presence of laundry facilities is noted, though some found the number of machines insufficient for the hotel's capacity.

Cleanliness & Room Comfort
Guest experiences with room cleanliness and comfort vary significantly. Many guests praised the rooms as clean and well-maintained, noting the comfortable beds and pleasant room scent. However, a notable number of reviews reported issues such as dirty rooms, hair in showers and on floors, and unpleasant mildew, mold, or smoke smells. Some found the pillows to be too small, and complaints about loud air conditioning or heating units were common. While some appreciated the spacious bathrooms and good water pressure, others experienced disappointing shower pressure or slow drainage. Noise from highway traffic and adjacent rooms was also a frequent concern, impacting the overall quietness of the stay.

Dining & Food Quality
The hotel's complimentary breakfast is a prominent feature, generally receiving positive remarks for its convenience and variety. Many guests enjoyed the selection of items, including eggs, sausage, and waffles, and appreciated the availability of to-go bags. However, there were consistent complaints about the hot items not being warm enough and a frequent lack of replenishment, with popular items like waffle mix, milk, fruit, and pastries running out early, especially during peak times. The coffee quality and availability also received mixed feedback, with some finding it cold or stale. Despite these issues, most guests found the breakfast to be a satisfactory offering for a quick start to their day.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, particularly for travelers due to its direct and easy access right off the interstate or tollway. This makes it a convenient stop for those on road trips or visiting nearby attractions. Guests appreciate its proximity to local points of interest, including the Four Winds Casino and various beaches in Michigan City and New Buffalo. While the hotel is situated a little removed from the main town, offering a quieter environment, this also means limited immediate access to restaurants or gas stations within walking distance. Parking is available, though some guests noted it could become crowded, especially with larger vehicles or trailers.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlighted the positive interactions with front desk personnel, describing them as welcoming and attentive to their needs. The staff's willingness to assist with various requests, from providing local information to resolving room issues, contributed significantly to a positive guest experience. While the check-in process was smooth and quick for many, some encountered delays or issues with room assignments, particularly when online reservations did not match the hotel's records. Despite these occasional challenges, the overall sentiment towards the staff's dedication to service is overwhelmingly positive, making guests feel valued and well-cared for.

Additional Information
Guests should be aware of the ongoing construction and renovation efforts at the hotel, which have been a significant point of discussion in reviews. This work, particularly at the front entrance, has caused inconvenience, noise, and sometimes impacted security with side doors left open. Some rooms have been affected by paint smells or reduced visibility due to external coverings. The hotel maintains a pet-friendly policy, which is highly appreciated by guests traveling with animals, noting designated areas for pets. However, a recurring and serious concern among guests involves billing issues, with multiple reports of incorrect charges, double billing, or difficulty in resolving these discrepancies with management after their stay.