Hampton Inn Milwaukee/Brookfield

This hotel offers a recently remodeled and modern environment, making it a popular choice for guests seeking a comfortable stay with a highly convenient location. Its appeal extends to business travelers needing easy access to the interstate and local facilities, families enjoying the amenities and breakfast, and sightseers exploring nearby attractions. While many guests appreciate the overall cleanliness and updated feel, some have noted inconsistencies in room upkeep. The staff consistently receives high praise for their friendly and helpful demeanor, contributing significantly to a positive guest experience. To ensure a comfortable stay, guests might consider verifying room size if space is a priority, and it is advisable to check room cleanliness upon arrival, as feedback on this aspect has been mixed. The hotel's welcoming atmosphere and prime location make it a reliable option for various travel needs.

Facilities & Amenities
The hotel offers a pool that is generally described as nice and clean, with some guests noting its warmth, though a few found it cold. It is important to note that despite some initial mentions, the hotel does not have a hot tub, which was a disappointment for several guests. For those looking to stay active, a fitness center is available, often praised as decent, clean, and well-stocked with weights. While Wi-Fi is provided, some guests experienced connectivity issues or found it unreliable, with one mentioning an upsell attempt for better service. Room amenities like irons and ironing boards were inconsistently available or inadequate, causing frustration for some business travelers. Additionally, guests reported limited or non-working ice machines and a notable absence of an on-site guest laundry room, which was inconvenient for longer stays.

Cleanliness & Room Comfort
Guest feedback on cleanliness is notably mixed; while many describe rooms as impeccably clean and well-maintained, a significant number reported issues such as dirty floors, grime in bathrooms, unpleasant odors, and even hair or stains upon arrival, suggesting inconsistencies in housekeeping. Room comfort also varies, with some guests finding them spacious and bright, while others felt they were small or cramped, lacking adequate space for seating. Bed comfort generally receives positive remarks, with many praising the comfortable beds for a restful sleep, though a few found them too hard or lumpy. Noise levels are a common concern; despite some rooms being quiet, many reported disturbances from thin walls, hallway noise, loud cars from the nearby road, or noisy air conditioning units. Bathrooms were frequently mentioned, with issues ranging from small counter space and dirty tubs to clogging toilets and uncleaned shower heads.

Dining & Food Quality
The breakfast at the hotel is a significant highlight for many guests, frequently described as delicious, satisfying, and offering a good variety of options. Guests appreciate the selection, which often includes fresh waffles, oatmeal with various toppings, eggs, sausage, potatoes, cereals, bagels, and pastries. While the coffee generally receives positive remarks, some found it to be of poor quality or too strong. However, feedback on the food quality is mixed, with some guests finding it mediocre or subpar, particularly regarding the eggs and the lack of certain items like bacon or sausage links. A notable positive is the happy hour, which provides complimentary food and drinks nightly, including items like Philly cheesesteak sandwiches. Some guests observed that the dining area could be messy or that the breakfast station was not always clean, with issues like caked-on food.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, offering easy access to a wide array of attractions and amenities. Situated conveniently right off Interstate 94, it provides quick and straightforward travel to both Milwaukee and the surrounding areas of Brookfield and Waukesha. Guests appreciate its proximity to various shopping centers, restaurants, and entertainment venues, with many popular spots just a short drive or even walking distance away, including a nearby Shake Shack and other dining options. For those attending events, the hotel is noted for its convenience to the State Fair and other local landmarks. While the location near a busy road offers excellent accessibility, some guests noted the area can be congested for driving. Parking at the hotel is generally described as convenient and easy to find, adding to the overall positive experience.

Staff & Service
The staff at this hotel consistently receives outstanding praise, with guests frequently highlighting their friendliness, helpfulness, and attentiveness. Many describe interactions as welcoming and proficient, noting that staff members go above and beyond to ensure a pleasant stay, even assisting with specific needs like transportation. The check-in process is generally reported as quick and efficient, though a few isolated instances of delays were mentioned. While the staff's demeanor is a strong point, feedback on housekeeping is a significant area of concern; numerous guests reported issues with rooms not being cleaned adequately or at all during their stay, or finding rooms dirty upon arrival, despite the front desk's efforts to resolve these issues. The hotel is also recognized for its family-friendly atmosphere and pet-friendly policies, making it a suitable choice for various types of travelers.

Additional Information
Guests should be aware of potential unexpected extra fees that some reported encountering upon check-in, advising future visitors to clarify all charges beforehand to avoid surprises. While the hotel has undergone a recent interior remodel, some guests expressed concern that the attention to upkeep did not always match the new appearance, with instances of cleanliness issues noted despite the renovations. Specific room issues include reports of non-functional heating in living room areas of certain suites, which could impact comfort during colder months. For loyal patrons, the hotel's rewards program benefits are often appreciated, enhancing their stay experience with potential perks. Additionally, some guests mentioned minor inconveniences such as the occasional absence of complimentary cookies, which are sometimes a welcome amenity.