Hampton Inn Morristown

The hotel's recently remodeled lobby and common areas create a welcoming and sophisticated first impression, often described as "fancy" or "classy," setting it apart. Guests frequently highlight the spacious rooms and the excellent complimentary breakfast as key features. While many praise the friendly staff, some experiences with service have been mixed. The hotel is ideal for travelers seeking a comfortable stop with good amenities, including families and college visitors to nearby universities. It also serves well for business travelers needing a convenient base. To enhance your stay, it is advisable to confirm the status of ongoing renovations and specific amenities like the pool, as some rooms may still reflect an older style despite updates.

Facilities & Amenities
The hotel's welcoming fireplace in the lobby, along with plenty of seating and all-day coffee and cookies, are consistently praised, creating a comfortable and inviting atmosphere for guests. However, the pool is a significant point of contention, as most guests report it is under construction or out of service, often appearing green or with algae, leading to considerable disappointment for those who booked specifically for its use. Feedback on the Wi-Fi is mixed; some find it basic, slow, or capped, making it challenging for power users or those needing to work online, while others experience no issues. The elevator is noted for its speed, and a laundry room is available, which is convenient for longer stays. However, several guests reported ice machines on various floors were not working. Some found the hotel's advertised EV charging to be misleading, as it only consisted of standard outdoor electrical outlets.

Cleanliness & Room Comfort
Room spaciousness is a consistent positive, with many accommodations described as large or enormous. However, cleanliness within the rooms receives highly mixed feedback. While some guests found their rooms very clean and neat, a notable number reported issues such as mold in the shower and on the ceiling, dusty furniture, cobwebs, dirty floors, and even water damage or mildew on walls. Bed comfort also varies widely, with some guests praising the beds as comfortable or great, while others found them old, too soft, lumpy, or sagging, leading to discomfort. Bathroom condition is a frequent concern, with reports of leaking toilets, slow drains, wiggly faucets, cockeyed toilet seats, and damaged caulk or mold around the tub. Noise levels are generally acceptable, though some guests noted occasional disturbances from trains or other guests in the hallway. A critical concern for some guests was the presence of bed bugs, which was reported by multiple reviewers.

Dining & Food Quality
The complimentary breakfast is a consistent highlight for most guests, frequently described as excellent, delicious, and outstanding. The breakfast variety is highly praised, offering a wide selection of hot and cold items such as omelets, bacon, eggs, potatoes, waffles, cereal, yogurt, and various juices and pastries. Guests appreciate that the breakfast bar is kept clean and well-stocked by the staff throughout the morning. Beyond breakfast, the hotel also provides all-day coffee and cookies in the lobby, which are well-received. While the hotel itself does not have a full-service restaurant for other meals, its proximity to other dining options is a significant advantage, with many restaurants, including a popular chain, located within easy walking distance.

Location & Accessibility
The hotel's location is generally considered convenient, especially for those visiting Carson Newman University or family in the area. It offers easy access to various dining options, with several restaurants located nearby, including one popular establishment within a minute's walk. While some guests found the hotel to be a convenient stop not far off I-40, others noted that it requires a short drive, approximately ten minutes, to reach the interstate, making it less ideal for quick on-and-off highway access. The surrounding neighborhood received mixed comments, with some guests expressing concerns about its appearance at night due to the presence of speed cameras and red light cameras. Parking is available, though some guests reported issues with limited space due to ongoing construction.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight their positive interactions with front desk personnel, housekeeping, and breakfast staff, describing them as "super nice," "attentive," and "accommodating." The check-in and check-out processes are generally reported as smooth, quick, and effortless, contributing to a positive arrival and departure experience. However, feedback on housekeeping service is mixed; while some guests commend the cleaning crew, others experienced issues such as rooms not being cleaned daily, insufficient toilet paper, or towels not being replaced. There were also instances of housekeeping knocking on doors too early despite granted late check-outs, indicating a communication gap. A few guests reported isolated incidents of rude front desk staff, which significantly impacted their stay, though these comments were less frequent than the overwhelmingly positive feedback. Overall, the staff's willingness to assist with requests and resolve issues is a recurring positive theme.

Additional Information
A prominent theme across reviews is the hotel's ongoing renovations and construction, which have been in progress for an extended period. While some guests appreciate the updated areas, the construction can lead to noise during the day, a mess of supplies around the property, and impact access, such as a temporarily locked front entrance. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, though some reviewers noted the presence of large or aggressive dogs. Guests should be aware that the hotel's age is sometimes apparent in certain areas, despite the renovations. A specific concern raised was the hotel's misleading advertising of EV charging, which was found to be merely standard outdoor electrical outlets rather than dedicated charging stations. While late checkout is offered, some guests experienced communication issues with housekeeping, leading to disturbances.