Hampton Inn Niagara Falls

This hotel is a popular choice for visitors to Niagara Falls, primarily due to its excellent location within walking distance of the Niagara Falls State Park and the nearby casino. Guests frequently highlight the friendly and helpful staff, the convenient amenities, and the complimentary breakfast as key aspects of their stay. The hotel caters well to sightseers and families looking to explore the natural wonder, offering comfortable accommodations and easy access to attractions. Couples also find it suitable for a getaway, appreciating the overall value and service. For pet owners, the hotel's welcoming policy is a significant draw. To ensure a more peaceful stay, it is advisable to request a room away from the main thoroughfares or elevators, and guests should promptly check their room upon arrival for any cleanliness concerns.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort. An indoor pool is available, which, while located in a heated room, often has unheated water, requiring a moment to adjust. Guests appreciate the convenience of free Wi-Fi throughout the property, ensuring connectivity. Rooms are equipped with a microwave, mini refrigerator, and coffee maker, adding to the self-sufficiency of the stay. For quick needs, ice machines and vending machines are accessible on various floors. A fitness center is provided, though some guests find it to be small and occasionally lacking in cleanliness. While the hotel has elevators, there have been instances where only one was operational, leading to longer wait times. Some guests experienced issues with the in-room TVs or refrigerators, and a few noted the absence of a balcony. The lobby is described as small, which can feel crowded during peak times.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing the rooms as clean and spacious, often featuring a king bed or two queen beds, and a sofa area. The en-suite bathrooms are typically well-appointed with a shower or bathtub. Most guests find the beds comfortable, contributing to a restful night's sleep, though some report them as being too firm or having noticeable springs, leading to discomfort. Noise can be an issue due to thin walls, with sounds from the hallway or adjacent rooms sometimes disturbing sleep. While many reviews praise the cleanliness, some guests have reported finding crumbs on the floor, ants, hair in the bed or bathroom, or sour-smelling sheets. Isolated incidents of mildew smell, mold in the bathroom, or issues with the toilet not flushing properly have also been noted. Some guests also mentioned that rooms were not cleaned daily as expected.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, frequently described as amazing, delicious, and plentiful, offering a wide and varied selection of hot and cold items. Guests appreciate the convenience of hot and ready food, which often includes eggs, sausages, and waffles. The coffee and hot water available in the lobby throughout the day are also highly valued. However, feedback on the food quality can be mixed; while many praise the offerings, some guests have noted issues such as runny eggs, burnt sausages, or a general lack of variety, particularly concerning fruit, vegetables, or pastries. The dining area can become very crowded, especially during peak hours, and the presence of only one waffle maker often leads to long queues. Some also mentioned the use of plastic plates and cutlery, and diluted juices.

Location & Accessibility
The hotel's location is consistently praised as a major advantage, being within easy walking distance to the Niagara Falls State Park and its attractions, typically a 10 to 15-minute stroll. This proximity allows guests to explore the falls without needing to drive or find additional parking. It is also conveniently located near a casino and various restaurants, offering entertainment and dining options. For those looking to visit the Canadian side, the border crossing is easily accessible. The availability of free parking on-site is a significant benefit, though the main lot can become full, sometimes requiring guests to use an overflow area. While the hotel itself is well-regarded, some guests have noted that the immediate surrounding area can appear somewhat run down or deserted, with limited food choices directly adjacent to the property.

Staff & Service
The staff and service at the hotel receive widespread commendation, with many guests highlighting the friendly, helpful, and attentive nature of the team. The check-in process is often described as quick and efficient, contributing to a smooth arrival. Guests appreciate the staff's willingness to be accommodating and provide good customer service, often going out of their way to assist with requests or offer local information. The concierge service is particularly noted for being helpful in planning tours and activities. However, there are instances of mixed feedback, with some guests encountering staff members who were perceived as unfriendly, cold, or unconcerned, leading to less positive interactions. Issues with room service or daily cleaning not being performed as expected have also been reported, causing frustration for some visitors.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, though some have noted that the associated fees can be high and there have been occasional reports of barking dogs. While the hotel has undergone renovations, some guests feel it could benefit from further updates as certain areas show their age. Noise can be a concern, with reports of thin walls allowing sounds from the hallway, adjacent rooms, or even the nearby highway to be audible. Guests should be aware that the lobby area is quite small, and there is no dedicated bar on-site. There have been isolated incidents where guests experienced issues with a deposit refund or had concerns about third-party tour bookings made through the hotel's concierge, including one report of a card compromise. The hotel's stated room cleaning policy of every other day is not always consistently applied, leading to some guest disappointment.