Hampton Inn Paramus

The hotel is widely praised for its exceptional cleanliness and the friendly, professional staff who consistently go above and beyond to assist guests. Its signature feature is its convenient location with easy highway access and proximity to major shopping malls, making it an ideal choice for various travelers. Families appreciate the spacious rooms and the on-site pool, which keeps children entertained. Couples can enjoy a relaxing stay, with some rooms featuring jetted tubs for a special experience. Business travelers find the clean, comfortable rooms and reliable Wi-Fi conducive to productivity. The hotel is also notably pet-friendly, accommodating guests traveling with their furry companions. To enhance your stay, consider taking advantage of the complimentary breakfast, which receives high marks, and be aware that some guests recommend confirming specific room amenities upon booking for a seamless experience.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and convenient. The indoor pool is a popular amenity, especially for families with children, though some guests noted it can be small or crowded at times, and there were isolated concerns about its cleanliness. The fitness center is described as well-equipped, offering options for guests to maintain their routines. Free Wi-Fi is available and generally reliable throughout the property. The lobby coffee area is a hit, providing complimentary hot beverages all day, and vending machines are also available. Some guests appreciated the convenience of laundry facilities on their floor. While most facilities receive positive remarks, a few guests mentioned that the elevators can be slow, and there were rare, serious complaints about cameras in the pool changing area, which is a significant concern for privacy.

Cleanliness & Room Comfort
Most guests commend the hotel for its cleanliness, describing rooms as spacious and well-maintained with a fresh scent. The beds are frequently highlighted as comfortable, ensuring a restful night's sleep for many. However, some guests reported issues with saggy mattresses, squeaky beds, or stains on furniture and carpets, indicating inconsistency. While many rooms are quiet, some experienced noise from adjacent rooms or the HVAC unit, which can be loud and difficult to adjust. The bathrooms are often described as remodeled and large, though some encountered issues with lukewarm water, low shower pressure, or mold. The unique barn door design for the bathroom/closet area was a point of contention for some, citing a lack of privacy and potential for the bathroom to feel cold. Isolated, but serious, reports of bed bugs were also noted, which is a major concern for affected guests.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as very good with a wide selection of options. Guests appreciate the availability of hot items, including eggs and various meats, and the ample supply of coffee. The breakfast area is noted for being large and clean, providing a comfortable start to the day. Many reviews suggest the breakfast surpasses typical hotel offerings in terms of quality and variety. However, some guests expressed dissatisfaction with certain items, specifically mentioning powdered eggs, stale bread, or a lack of fresh fruit and granola options. There were also instances where popular items ran out quickly, or the breakfast service closed earlier than advertised, leading to disappointment for some late risers.

Location & Accessibility
The hotel boasts an excellent location, highly convenient for both leisure and business travelers. It offers easy access to major highways, including the Garden State Parkway, making it a strategic base for exploring the region or for those on a road trip. Guests appreciate its close proximity to several shopping malls, such as Paramus Park, and various restaurants, many within a short driving distance. While some found the hotel a bit tricky to locate initially due to construction or GPS discrepancies, its overall accessibility is a major plus. The availability of ample free parking is consistently highlighted as a valuable amenity, especially for guests traveling by car. For those looking to visit New York City, the hotel is conveniently located within a 15-20 minute drive.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlighted specific instances where staff members went above and beyond to accommodate requests, resolve issues, or provide excellent service, from quick check-in processes to assisting with travel frustrations. The front desk team is frequently commended for their warm welcome and efficient service, including offering fresh-baked cookies. Guests also appreciate the attentive service in the breakfast area, ensuring food is stocked and the space is clean. While the vast majority of feedback is positive, a few isolated comments mentioned instances of perceived rudeness or a lack of follow-up on certain complaints, particularly regarding room issues or early check-in fee discrepancies. Overall, the staff's dedication significantly contributes to a positive guest experience.

Additional Information
The hotel is notably pet-friendly, a significant advantage for guests traveling with their animals, though finding suitable outdoor areas nearby can sometimes be a challenge. Guests who are part of the rewards program often appreciate the benefits, such as complimentary snacks and drinks. However, there have been some concerns regarding the hotel's policy on early check-in fees, with some guests reporting being charged a higher amount than initially quoted over the phone. The hotel also offers thoughtful touches like complimentary cookies at check-in and a nightlight in the bathroom. Guests should be aware of ongoing construction in the vicinity, which can lead to confusing detours when navigating to and from the property.